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A Study on Methodologies of Application of IT (Information Technology) to Improve Efficiency in Office Works

Research Project

Project/Area Number 07680453
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeSingle-year Grants
Section一般
Research Field 社会システム工学
Research InstitutionTokyo Institute of Technology

Principal Investigator

ENKAWA Takao  Graduate School of Decision Sci.and Tech., Tokyo Institute of Technology, Professor, 大学院・社会理工学研究科, 教授 (70092541)

Co-Investigator(Kenkyū-buntansha) UMEMURO Hiroyuki  Graduate School of Decision Sci.and Tech., Tokyo Institute of Technology, Resear, 大学院・社会理工学研究科, 助手 (80251651)
ITOH Kenji  Graduate School of Decision Sci.and Tech., Tokyo Institute of Technology, Profes, 大学院・社会理工学研究科, 教授 (80159871)
Project Period (FY) 1995 – 1996
Project Status Completed (Fiscal Year 1996)
Budget Amount *help
¥2,200,000 (Direct Cost: ¥2,200,000)
Fiscal Year 1996: ¥800,000 (Direct Cost: ¥800,000)
Fiscal Year 1995: ¥1,400,000 (Direct Cost: ¥1,400,000)
KeywordsWhite-collar / Computer / Information Technology / Work flow / Productivity / Task analysis / Laybor force / Elderly workers / 職務再設計
Research Abstract

This study aims to improve productivity in office works, to promote the employment of senior workers, and to transfer the advantages of Japanese management paradigms to foreign countries. The goals are ;
1. Develop the analysis tools of work flows in office works.
2. Systematize the Japanese management models and show the aspects to be complemented by IT.
3. Develop the guideline to effective application of IT to office works.
The concrete results obtained in this research program are listed below :
1. Reviewed work flow analysis methods such as IDEF0 and DFD,and their effectiveness as analysis toos in office works are investigated. Two methods to evaluate the efficiencies of work processes presented in IDEF0 diagrams are proposed. Another new method to analyze the work flow based on workers' knowledge is also proposed and applied to some companies to show its effectiveness.
2. Systematize the Japanese management paradigms in manufacturing ; JIT,TPM and TQC.Through mutual comparison, the mutual complementary characteristics among these three paradigms are discussed. The aspects of these paradigms that should be complemented with It are also shown, and the guideline for introduction of IT along with these paradigms is discussed.
3. The effective methods for information presentation and introductory training to improve productivity of office workers, especially senior workers, are proposed. The criteria to classify information according to its effectiveness to work process is proposed to select appropriate information to present. An experiment was carried out to show the relationship between work performances and information classes based on the criteria proposed. The effectiveness of introductory training methods is discussed based on the comparison of various methods for computer based training. The guideline for design of training courses especially for elderly workers is proposed.

Report

(3 results)
  • 1996 Annual Research Report   Final Research Report Summary
  • 1995 Annual Research Report
  • Research Products

    (31 results)

All Other

All Publications (31 results)

  • [Publications] 圓川隆夫: "海外からみたこれからのTQC/TQM" 品質. 26. 50-52 (1996)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] 圓川隆夫,ダリオ・イクオ・ミヤケ: "TPM・TQC・JITの相互補完性に関する一考察" 日本設備管理学会誌. 8. 3-10 (1996)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] 梅室博行,圓川隆夫: "計算機を用いたデータ入力作業導入時の技能習得過程における高齢者のタスク認知とパフォーマンスの関係" 日本経営工学会誌. 47. 32-40 (1996)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] 上脇太,圓川隆夫: "管理業務の工数指標とその削減のための分析方法" 経営情報学会誌. 4. 1-13 (1995)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Adachi,Enkawa,Shih: "A concurrent engineering methodology using analogies to Just-in-Time concept" International Journal of Production Research. 33. 587-609 (1995)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Miyake,Enkawa,Fleury: "Improving manufacturing systems performance by complementary application of just-in-time,total quality control,and total productive maintenance paradigms" Total Quality Management. 6. 345-363 (1995)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] 圓川隆夫,伊藤謙治: "生産マネジメントの手法" 朝倉書店, 172 (1996)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] 圓川隆夫,伊藤謙治: "コスト・能力からみた中高年齢者問題" (財)高年齢者雇用開発協会, 42 (1995)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Enkawa, T.: "TQC/TQM in the Future : A View from Overseas" J.of the Japanese Society for Quality Control. 26-2. 50-52 (1996)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Enkawa, T.and Miyake, D.I: "A Study on the Mutual Complementarism among TPM,TQC and JIT" J.of the Society of Plant Engineers Japan. 8-1. 3-10 (1996)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Umemuro, H.and Enkawa, T.: "Relationship between Task Cognition and Performances of Elderly Workders while Learning a New Data Input Task on Computer" J.of Japan Industrial Management Association. 47-1. 32-40 (1996)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Kamiwaki, F.and Enkawa, T.: "A Manegerial Cost Index and Analysis Method for its Reduction" J.of the Japan Society for Management Information. 4-3. 1-13 (1995)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Adachi, T., Enkawa, T.and Shih, L.C.: "A Concurrent Engineering Methodology Using Analogies to Just-In-Time Concept" Int.J.of Production Research. 33-3. 587-609 (1995)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Miyake, D.I., Enkawa, T.and Fleury, A.C.C.: "Improving Manufacturing Systems Performance by Complementary Applicaiton of Just-In-Time, Total Quality Control and Total Productive Maintenance Paradigms" Total Quality Management. 6-4. 345-363 (1995)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Enkawa, T.and Itoh, K.: Production Management and Its Methods. Asakura Publishing, Tokyo, (1996)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] Enkawa, T.and Itoh, K.: Probelms around Middle-aged and Elderly Workders ; Costs and Abilities. The Association of Employment Development for Senior Citizens, Tokyo, (1995)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      1996 Final Research Report Summary
  • [Publications] 圓川隆夫: "海外からみたこれからのTQC/TQM" 品質. 26・2. 50-52 (1996)

    • Related Report
      1996 Annual Research Report
  • [Publications] 圓川隆夫,ダリオ・イクオ・ミヤケ: "TPM・TQC・JITの相互補完性に関する一考察" 日本設備管理学会誌. 8・1. 3-10 (1996)

    • Related Report
      1996 Annual Research Report
  • [Publications] 梅室博行,圓川隆夫: "計算機を用いたデータ入力作業導入時の技能習得過程における高齢者のタスク認知とパフォーマンスの関係" 日本経営工学会誌. 47・1. 32-40 (1996)

    • Related Report
      1996 Annual Research Report
  • [Publications] 上脇太,圓川隆夫: "管理業務の工数指標とその削減のための分析方法" 日本経営情報学会誌. 4・3. 1-13 (1995)

    • Related Report
      1996 Annual Research Report
  • [Publications] Adachi,Enkawa,Shih: "A concurrent engineering methodology using analog ies to Just-In-Time concept" International Journal of Production Research. 33・3. 587-609 (1995)

    • Related Report
      1996 Annual Research Report
  • [Publications] Miyake,Enkawa,Fleury: "Improving manufacturing systems performance by complementary application of just-in-time,total quality control,and total productive maintenance paradings" Total Quality Management. 6・4. 345-363 (1995)

    • Related Report
      1996 Annual Research Report
  • [Publications] 圓川隆夫,伊藤謙治: "生産マネジメントの手法" 朝倉書店, 172 (1996)

    • Related Report
      1996 Annual Research Report
  • [Publications] 圓川隆夫,伊藤謙治: "コスト・能力からみた中高年齢者問題" 高年齢者雇用開発協会, 42 (1995)

    • Related Report
      1996 Annual Research Report
  • [Publications] 圓川隆夫: "PM分析とSQCで効果的な改善を" プラントエンジニア. 27. 10-15 (1995)

    • Related Report
      1995 Annual Research Report
  • [Publications] 圓川隆夫: "TQCが直面する四つの課題" 標準化と品質管理. 48. 19-25 (1995)

    • Related Report
      1995 Annual Research Report
  • [Publications] 圓川隆夫: "高年齢者雇用問題とその対策" 季刊勤労者福祉. 33. 8-13 (1995)

    • Related Report
      1995 Annual Research Report
  • [Publications] 上脇太,圓川隆夫: "管理業務の工数指標とその削減のための分析方法" 日本経営情報学会誌. 4. 1-13 (1995)

    • Related Report
      1995 Annual Research Report
  • [Publications] Adachi,Enkawa,shih: "A concurrent engineering methodology using analogies to Just-In-Time concept." International Journal of Production Research. 33. 587-609 (1995)

    • Related Report
      1995 Annual Research Report
  • [Publications] Miyake,Enkawa,Fleury: "Improving manufacturing systems performance by complementary application of just-in-time,totalquality,and total productive maintenance paradigms" Total Quality Management. 6. 345-363 (1995)

    • Related Report
      1995 Annual Research Report
  • [Publications] 圓川隆夫,伊藤謙治: "コスト・能力からみた中高年齢者問題" 高年齢者雇用開発協会, 42 (1995)

    • Related Report
      1995 Annual Research Report

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Published: 1995-04-01   Modified: 2016-04-21  

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