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Work Analysis for White Collar Based on Job-Relevant Knowledge and Work Processes

Research Project

Project/Area Number 10480087
Research Category

Grant-in-Aid for Scientific Research (B).

Allocation TypeSingle-year Grants
Section一般
Research Field 社会システム工学
Research InstitutionTokyo Institute of Technology

Principal Investigator

ITOH Kenji  Tokyo Institute of Technology, Department of IE & Management, Professor, 大学院・社会理工学研究科, 教授 (80159871)

Co-Investigator(Kenkyū-buntansha) AOKI Hirotaka  Tokyo Institute of Technology, Department of IE & Management, Research Associate, 大学院・社会理工学研究科, 助手 (00322090)
Project Period (FY) 1998 – 2000
Project Status Completed (Fiscal Year 2000)
Budget Amount *help
¥4,600,000 (Direct Cost: ¥4,600,000)
Fiscal Year 2000: ¥1,000,000 (Direct Cost: ¥1,000,000)
Fiscal Year 1999: ¥1,800,000 (Direct Cost: ¥1,800,000)
Fiscal Year 1998: ¥1,800,000 (Direct Cost: ¥1,800,000)
KeywordsWhite Collar / Job-Relevant Knowledge / Work Process / Work Analysis / Support Tool / Eye-Movement Analysis / Technical Work / Job Redesign / 広告評価 / ホワイトカラー生産性 / 分析ツール / 知識有効度
Research Abstract

The objectives of the present project is to develop methodologies on work analysis of white collar and its supporting tool. In this study, the proposed methodology as well as the tool were applied to several real jobs such as product design, R & D, facility design and production control. We performed work analyses of these jobs for the purpose of job re-design to improve their productivity. The following outcomes were obtained by the present project for the last three years :
(1)A methodology for analysing white collar work was proposed specifically focused on job-relevant knowledge and job-flow. In this methodology, job-relevant knowledge is classified into six categories in terms of job requirements that are connecting to content and context of a particular work. Effectiveness of knowledge that an employee possesses is rated in five point scale from the aspect of how to work with the knowledge piece. The proposed methodology also includes analyses of knowledge dependency, i.e., what c … More ondition the knowledge depends on, and of knowledge applicability, i.e., when the knowledge is/was/will be applicable to one's job. Employing this methodology, knowledge sets relevant to a variety of jobs were identified.
(2)In-depth case studies were performed for two different jobs, i.e., facility design and production control, applying the work analysis methodology mentioned in (1). In these case studies, the proposed methodology allows us to uncover work processes and employees' knowledge for these jobs. A clear correlation was also found between knowledge effectiveness and some productivity measurements such as amount of annual treatment of design and the number of projects having leadership.
(3)A prototype of work analysis tool which supports the proposed methodology mentioned in (1) was developed using a general-purpose spreadsheet software, Excel.
(4)The above-mentioned tool was applied to several jobs to examine its usefulness in work analysis and to acquire several points for its further improvement.
(5)A questionnaire-based survey was conducted to elicit factors of violating white collar productivity. The questionnaire was distributed to all the white collar employees working within a big manufacturing firm in Japan. The factors were acquired by the principal component analysis applying responded data both on the efficiency and the job-quality questions.
(6)As a complementary approach of the methodology mentioned in (1), we presented an EMR (eye-movement recording) approach to work analysis. This approach was applied to analysis of driving task of the bullet train and of cognitive behavior during watching TV commercials (CM's). As results of these applications, we identified e.g., differences in cognitive processes between the designer's intention and the viewer's actual watching patterns. Effects of CM design parameters on the viewer's watching patterns were also uncovered employing the EMR approach. In the bullet train application, we evaluated a new interface design of train coclkpit and presented several implications of this approach to its actual design practices.
(7)As summary of the present project, we presented guidelines of job design and redesign of white collar professions based on the results obtained in this study. In particular, we proposed a user-centred approach as a new paradigm for job design, and examined this approach by a case study. Less

Report

(4 results)
  • 2000 Annual Research Report   Final Research Report Summary
  • 1999 Annual Research Report
  • 1998 Annual Research Report
  • Research Products

    (75 results)

All Other

All Publications (75 results)

  • [Publications] Kenji Itoh: "Adaptation to Technological Charge for Senior White Collar Workers"Arbete & Halsa. 2. 186-192 (1997)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 青木洋貴: "注視点データとシナリオ記述に基づくテレビ広告の認知態度分析"人間工学. 36(5). 239-253 (2000)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 新野秀憲: "工作機械の製品開発方法論-マンーマシンインタフェースのユーザビリティ分析"日本機械学会論文集(C編). (to appear). (2001)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Analysis for White Collar Work on Basis of Job-required Knowledge and Job Flow"Proceedings of the International Conference on TQM and Human Factors. 1. 409-414 (1999)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Eye-Movement Analysis of Track Monitoring Patterns of Night Train Operators : Effects of Geographic Knowledge and Fatigue"Proceedings of the 14th Triennial Congress of the International Ergonomic Association. 4. 360-363 (2000)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki: "Analysis of Cognitive Attitudes to Commercial Films on Basis of Eye-Tracking Data"Proceedings of the 14th triennial Congress of the International Ergonomic Association. 1. 38-41 (2000)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki: "An Analysis Method for Cognitive Processes during Viewing of Television Commercials Based on Semantic Distance and Eye-Tracking Data"Proceedings of the International Conference on Building People and Organizational Excellence. 109-116 (2000)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Eye-Tracking Applications to Design of Design of New Train Interface for the Japanese High-Speed Railway"Proceedings of the 4th International Conference on engineering Psychology and Cognitive Ergonomics. (to appear). (2001)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki: "Analysis of Influences of Pre-watching Advertisement Printed in Patterns of Watching Television Commercials Based on Eye Movement Data"Proceedings of the 9th International Conference on Human-Computer Interaction. (to appear).

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 伊藤謙治: "高齢ホワイトカラーの活性化と業務評価"日本経営工学会平成10年度秋季研究大会予稿集. 21-28 (1998)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Effects of Job Redesign for Senior Employees in Japanese Factories"Proceedings of the '99 Japan-Korea Joint Conference on Ergonomics. 44-49 (1999)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 青木洋貴: "意味的距離に基づく視聴者のテレビ広告認知態度の分析"日本人間工学会第41回大会講演集. 198-199 (2000)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 青木洋貴: "眼球運動解析に基づく音声と文字情報による冗長提示のテレビ広告認知に対する影響分析"日本人間工学会第42回大会講演集. (to appear). (2001)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "A Framework for Analyzing Job-Relevant Knowledge for White Collar Employees"Technical Report, Dept.IE & Management Tokyo Institute of Technology. 99-3. (1999)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 伊藤謙治: "ホワイトカラーの生産性をどう測るか?"経営研究所. (1997)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 圓川隆夫: "ホワイトカラーの生産性と高齢化対策"労働時報. 579. 16-19 (1996)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki: "Analysis of Cognitive Attitudes to Television Commercials Based on Combination of Visual-Aural Information"Proceedings of the 16th International Conference on Production Research. (to appear).

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 伊藤謙治: "高度成熟社会の人間工学"日科技連出版社. 365 (1997)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 伊藤謙治: "人間工学ハンドブック"朝倉書店(印刷中). (2001)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] 伊藤謙治: "生産管理の事典"朝倉書店. (1999)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "A Framework for Analyzing Job-Relevant Knowledge for White Collar Employees"Technical Report, Department of Industrial Engineering and Management, Tokyo Institute of Technology. No.96-15. (1996)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Takao Enkawa and Kenji Itoh: "White Collar Productivity and Counter-Measures for Senior Citizens"Rousei Jihou. Vol. 579. 16-19 (1996)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki and Kenji Itoh: "Analysis of Cognitive Attitudes to Television Commercials Based on Combination of Visual-Aural Information"Proceedings of the 16th International Conference on Production Research, Prague, Czech Republic, July-August 2001. (to appear).

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki and Kenji Itoh: "An Analysis Method for Cognitive Processes During Viewing of Television Commercials Based on Semantic Distance and Eye-Tracking Data"Proceedings of the International Conference on Building People and Organizational Excellence, pp.109-116, Aarhus, Denmark, August. (2000)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh, Masahiro Arimoto and Yasuhiko Akachi: "Eye-Tracking Applications to Design of New Train Interface for the Japanese High-speed Railway"Proceedings of the 4th International Conference on Engineering Psychology and Cognitive Ergonomics, New Orleans, August. (to appear). (2001)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki and Kenji Itoh: "Analysis of Influences of Pre-watching Advertisement Printed in Newspapers on Patterns of Watching Television Commercials Based on Eye Movement Data"Proceedings of the 9th International Conference on Human-Computer Interaction, New Orleans, August. (to appear). (2001)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Effective Employment of Senior White Collar Workers and Their Evaluation, In Symposium of Job Redesign for Senior Workers"Proceedings of the 1998 Fall Congress of Japan Industrial Management Association, Kita-Kyushu, Fukuoka. 21-28 (1998)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Effects of Job Redesign for Senior Employees in Japanese Factories"Proceedings of the '99 Japan-Korea Joint Conference on Ergonomics, 44-49, Nagoya, Japan, May. (1999)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki and Kenji Itoh: "Analysis of Cognitive Attitudes toward elevision Commercials Based on Semantic Distance"Proceedings of the 41th Annual Conference of Japan Ergonomics Research Society, Tokyo. 198-199 (2000)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Adaptation to Technological Change for Senior White Collar Workers"Arbete & Haelsa. Vol.2. 186-192 (1997)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki and Kenji Itoh: "Cognitive Attitudes to Television Commercials Based on Eye-tracking Analysis Combined with Scenario Description"Japanese Journal of Human Factors Ergonomics. Vol.36, No.5. 239-253 (2000)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hidenori Shinno, Hitoshi Hashizume, Hayato Yoshioka and Kenji Itoh: "Product Development Methodology for Machine Tools : Usability Analysis of Man-Machine Interface"Transactions of the Japan Society of Mechanical Engineers (Part C). (to appear). (2001)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Analysis for White Collar Work on Basis of Job-Required Knowledge and Job Flow"Proceedings of the International Conference on TQM and Human Factors, Vol.1, pp.409-414, ping, Sweden, June. (1999)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh, Hiromasa Tanaka and Masaki Seki: "Eye-movement Analysis of Track Monitoring Patterns of Night Train Operators : Effects of Geographic Knowledge and Fatigue"Proceedings of the 14th Triennial Congress of the International Ergonomics Association, IEA 2000, Vol. 4, pp. 360-363, San Diego, July-August. (2000)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Hirotaka Aoki and Kenji Itoh: "Analysis of Cognitive Attitudes to Commercial Films on Basis of Eye Tracking Data"Proceedings of the 14th Triennial Congress of the International Ergonomics Association, IEA 2000, Vol. 1, pp. 38-41, San Diego, July-August. (2000)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Human Factors (Chap. 14), In T.Enkawa, M.Kuroda and T.Fukuda (Eds.), Handbook of Production Management"Asakura Publishing, Tokyo. 569-579 (1999)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Human Factors in High-tech and Mature Society"Japanese Union of Scientific Engineer's Press, Tokyo. (1997)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh' Akinori Komatsubara and Sonoko Kuwano (editors): "Handbook of Human Factors"Asakura Publishing, Tokyo (in press). (2001)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2000 Final Research Report Summary
  • [Publications] Kenji Itoh: "Adaptation to Technological Charge for Senior White Collar Workers"Arbote & Halsa. 2. 186-192 (1997)

    • Related Report
      2000 Annual Research Report
  • [Publications] 青木洋貴: "注視点データとシナリオ記述に基づくテレビ広告の認知態度分析"人間工学. 36(5). 239-253 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 新野秀憲: "工作機械の製品開発方法論-マン-マシンインタフェースのユーザビリティ分析"日本機械学会論文集(C編). (to appear). (2001)

    • Related Report
      2000 Annual Research Report
  • [Publications] Kenji Itoh: "Analysis for White collar Work on Basis of Job-required knowledge and Job Flow"Proceedings of the International Conference on TQM and Human Factors. 1. 409-414 (1999)

    • Related Report
      2000 Annual Research Report
  • [Publications] Kenji Itoh: "Eye-Movement Analysis of Track Monitoring Patterns of Night Train Operators : Effects of Geographic Knowledge and Fatigue"Proceedings of the 14^<th> Triennial Congress of the International Ergonomic Association. 4. 360-363 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] Hirotaka Aoki: "Analysis of Cognitive Attitudes to Commercial Films on Basis of Eye-Tracking Data"Proceedings of the 14^<th> Triennial Congress of the International Engonomic Association. 1. 38-41 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] Hirotaka Aoki: "An Analysis Method for Cognitive Processes during Viewing of Television Commercials Based on Samantic Distance and Eye-Tracking Data"Proceedings of the International Comprence on Buibling People and Organizational Excellence. 109-116 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] Kenji Itoh: "Eye-Tracking Applications to Design of New Train Interface for the Japanese High-Speed Railway"Proceedins of the 4^<th> Intermational Conference on Engineering Psychology and Cognitive Engonomics. (to appear). (2001)

    • Related Report
      2000 Annual Research Report
  • [Publications] Hirtaka Aoki: "Analysis of Influences of Pre-watching Advertisement Printed in Patherms of Watching Television Commercials Based on Eye Movement Data"Proceedings of the 9th International Conference on Human-Computer Interaction. (to appear).

    • Related Report
      2000 Annual Research Report
  • [Publications] 伊藤謙治: "高齢ホワイトカラーの活性化と業務評価"日本経営工学会平成10年度秋季研究大会予稿集. 21-28 (1998)

    • Related Report
      2000 Annual Research Report
  • [Publications] Kenji Itoh: "Effects of Job Redesign for Senior Employees in Japanese Factories"Proceedings of the '99 Japan-Korea Joint Congerence on Engonomics. 44-49 (1999)

    • Related Report
      2000 Annual Research Report
  • [Publications] 青木洋貴: "意味的距離に基づく視聴者のテレビ広告認知態度の分析"日本人間工学会第41回大会講演集. 198-199 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 青木洋貴: "眼球運動解析に基づく音声と文字情報による冗長提示のテレビ広告認知に対する影響分析"日本人間工学会第42回大会講演集. (to appear). (2001)

    • Related Report
      2000 Annual Research Report
  • [Publications] Kenji Itoh: "A Framework for Analyzing Job-Relevant Knowledge for White collar Employees"Technical Report, Dept.IE2 Management Tokyo Institute of Technology. 99-3. (1999)

    • Related Report
      2000 Annual Research Report
  • [Publications] 伊藤謙治: "ホワイトカラーの生産性をどう測るか?"経営研究所. (1997)

    • Related Report
      2000 Annual Research Report
  • [Publications] 圓川隆夫: "ホワイトカラーの生産性と高齢化対策"労働時報. 579. 16-19 (1996)

    • Related Report
      2000 Annual Research Report
  • [Publications] Hirotaka Aoki: "Analysis of Cognitive Attitudes to Television Commercials Based on Combination of Visual-Aural Information"Proceedings of the 16^<th> International Conference on Production Research. (to appear).

    • Related Report
      2000 Annual Research Report
  • [Publications] 伊藤謙治: "高度成熟社会の人間工学"日科技連出版社. 365 (1997)

    • Related Report
      2000 Annual Research Report
  • [Publications] 伊藤謙治: "人間工学ハンドブック"朝倉書店(印刷中). (2001)

    • Related Report
      2000 Annual Research Report
  • [Publications] 伊藤謙治: "生産管理の事典"朝倉書店. (1999)

    • Related Report
      2000 Annual Research Report
  • [Publications] Kenji Itoh: "Adaptation to Technological Change for senior White Collar Workers"Arbete & Halsa. 2. 186-192 (1997)

    • Related Report
      1999 Annual Research Report
  • [Publications] Kenji Itoh: "Analysis for White Collar Work on Basis of Job-required Knowledge and Job Flow"Proceedings of the International Conference on TQM and Human Factors. 1. 409-0414 (1999)

    • Related Report
      1999 Annual Research Report
  • [Publications] Kenji Itoh: "A Frame work for Analyzing Job-relevant Knowledge for White Collar Employees"Techical Report,Dept.IE & Management,TIT. 99-3. (1999)

    • Related Report
      1999 Annual Research Report
  • [Publications] 伊藤 謙治: "高齢ホワイトカラーの活性化と業務評価"日本経営工学会平成10年度秋季研究大会予稿集. 21-28 (1998)

    • Related Report
      1999 Annual Research Report
  • [Publications] Kenji Itoh: "Effects of Job Redesign for Senior Employees in Japanese Factories"Proceedins of the 99 Japan-Korea Joint Conference on Ergonomics. 44-49 (1999)

    • Related Report
      1999 Annual Research Report
  • [Publications] 伊藤 謙治: "ホワイトカラーの生産性をどう測るか"経営研究所. (1997)

    • Related Report
      1999 Annual Research Report
  • [Publications] 圓川 隆夫: "ホワイトカラーの生産性と高齢化対策"労働時報. 579. 16-19 (1996)

    • Related Report
      1999 Annual Research Report
  • [Publications] Hirotaka Aoki: "Analysis of Cognitive Attitudes to Commercial Films on Basis of Eye Tracking Data"Proceedings of the 14th Triennial Congress of the International Ergonomic Association. (to appear). (2000)

    • Related Report
      1999 Annual Research Report
  • [Publications] 伊藤 謙治: "高度成熟社会の人間工学"日料技連出版社. 365 (1997)

    • Related Report
      1999 Annual Research Report
  • [Publications] 伊藤 謙治: "人間工学ハンドブック"朝倉書店(印刷中). (2000)

    • Related Report
      1999 Annual Research Report
  • [Publications] Kenji Itoh: "Adaptation to Technological Change for Senior White Collar Workers" Arbete & Halsa. 2. 186-192 (1997)

    • Related Report
      1998 Annual Research Report
  • [Publications] Kenji Itoh: "Analysis for White Collar Work on Basis of Job-Required Knowledge and Job Flow" Proceedings of the International Conference on TQM and Human Factors. (to appear). (1999)

    • Related Report
      1998 Annual Research Report
  • [Publications] 伊藤 謙治: "高齢ホワイトカラーの活性化と業務評価" 日本経営工学会平成10年度秋季研究大会予稿集. 21-28 (1998)

    • Related Report
      1998 Annual Research Report
  • [Publications] 伊藤 謙治: "ホワイトカラーの生産性をどう測るか" 経営研究所. (1997)

    • Related Report
      1998 Annual Research Report
  • [Publications] 圓川 隆夫: "ホワイトカラーの生産性と高齢化対策" 労働時報. 579. 16-19 (1996)

    • Related Report
      1998 Annual Research Report
  • [Publications] 伊藤 謙治: "高度成熟社会の人間工学" 日科技連出版社, 365 (1997)

    • Related Report
      1998 Annual Research Report
  • [Publications] 伊藤 謙治: "人間工学ハンドブック(印刷中)" 朝倉書店, (1999)

    • Related Report
      1998 Annual Research Report

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Published: 1998-04-01   Modified: 2016-04-21  

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