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Comparative Law and Policy Study on Self-regulatory Rules and Business Ombudsman

Research Project

Project/Area Number 12620046
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeSingle-year Grants
Section一般
Research Field Civil law
Research InstitutionHitotsubashi University

Principal Investigator

MATSUMOTO Tsuneo  Hitotsubashi University, Graduate School of Law, Professor, 大学院・法学研究科, 教授 (20127715)

Co-Investigator(Kenkyū-buntansha) TAN Michelle  Tezukayama University, Faculty of Law and Policy, Associate Professor, 法政策学部, 助教授 (60299146)
Project Period (FY) 2000 – 2002
Project Status Completed (Fiscal Year 2002)
Budget Amount *help
¥3,600,000 (Direct Cost: ¥3,600,000)
Fiscal Year 2002: ¥500,000 (Direct Cost: ¥500,000)
Fiscal Year 2001: ¥1,500,000 (Direct Cost: ¥1,500,000)
Fiscal Year 2000: ¥1,600,000 (Direct Cost: ¥1,600,000)
KeywordsConsumer Protection / Ombudsman / ADR / Soft Law / Self-regulation / Code of Conduct / Standard / Compliance / 標準化
Research Abstract

Currently in Japan, the role of corporate codes of conduct and the importance of legal compliance has been increasingly emphasized. Consumer policy has been moving towards support for the voluntary efforts of business as a means of gaining consumer protection outcomes. Since soft law approaches for consumer protection is especially successful in Australia and is getting popular in EU, we made interview-based research into industry-based codes of conduct and ADR schemes in Australia and literature study of what is being done in EU. Upon the comparison of Australian and Japanese experiences, sharp difference is found on the role of industry associations. Australian model is focused on the industry-based approach while Japanese model depends on the individual business. One of the defects of the Japanese model is that is lacks effective enforcement mechanism of those self-regulatory efforts unless the market sincerely evaluates the effort of individual business.
The result of this study was presented as an introductory address of the Symposium "Consumer Choice and Risk Society" at the Ninth International Conference on Consumer Law which was held in Athens, Greece, 10-12 April, 2003.

Report

(4 results)
  • 2002 Annual Research Report   Final Research Report Summary
  • 2001 Annual Research Report
  • 2000 Annual Research Report
  • Research Products

    (33 results)

All Other

All Publications (33 results)

  • [Publications] 松本恒雄: "消費者契約法の意義と概要"市民と法. 7号. 16-23 (2000)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] 松本恒雄: "消費者法から見た民事司法改革の課題"法律時報. 73巻7号. 43-48 (2001)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] 松本恒雄: "21世紀初頭の消費者法制"都市問題研究. 53巻7号. 21-34 (2001)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Privatization of Consumer Law : Current Developments and Features of Consumer Law in Japan at the Turn of the Century"Hitotsubashi Journal of Law and Politics. vol.30. 1-14 (2002)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] 松本恒雄: "消費者保護行政の新たな展開"公正取引. 625号. 2-8 (2002)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] タン・ミッシェル: "オーストラリアの消費者保護における民間型ADR機関の役割・上"帝塚山法学. 7号. 53-89 (2002)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] 松本恒雄: "21世紀の消費者政策と食の安全"コープ出版. 150 (2003)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Importance of Consumer Contract Law and its Outline"Shimin to Ho. 7. 16-23 (2000)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Judiciary Reform of Civil Cases from the Point of View of a Consumer Layer"Horitsu Jiho. 73, Nr.7. 43-48 (2001)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Consumer Law at the Beginning of the 21st Century"Toshi Mondai Kenkyu. 53, Nr.7. 21-34 (2001)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Privatization of Consumer Law : Current Developments and Features of Consumer Law in Japan at the Turn of the Century"HItotsubashi Journal of Law and Politics. 30. 1-14 (2002)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Current Development of Consumer Policy in Japan"Kosei Torihiki. Nr.625. 2-8 (2002)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Michelle Tan: "Industry-sponsored ADR in Australia and Consumer Protection"Tezukayama Hogaku. Nr.7. 53-89 (2002)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] Tsuneo Matsumoto: "Consumer Policy in the 21st Century and the Food Safety"Coop Publishing Co., Ltd. 240 (2003)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2002 Final Research Report Summary
  • [Publications] 松本恒雄: "自主行動基準作成の推進とコンプライアンス経営"国民生活. 32巻5号. 6-9 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 松本恒雄: "<消費生活と法>を考える"西谷敏・笹倉秀夫編 新現代法学入門 法律文化社. 19-39 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 松本恒雄: "『企業の社会的責任』の国際規格化"国民生活. 32巻11号. 28-31 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 松本恒雄: "消費者保護行政の新たな展開"公正取引. 626号. 2-8 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 松本恒雄, 辻義信, 長見萬里野: "ISO/COPOLCO第24回総会を終えて"日立お客様相談部センター・レポート. 117号. 1-19 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 松本恒雄, 上原敏夫, 石戸谷豊, 菅原貴与志, 塚田明夫: "コンプライアンスと消費者取引(上)(下)"NBL. 752号, 753号. 4-20,35-42 (2003)

    • Related Report
      2002 Annual Research Report
  • [Publications] タン・ミッシェル: "オーストラリアの消費者保護制度における民間型ADR機関の役割・上"帝塚山法学. 7号. 53-89 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 松本恒雄: "消費者法から見た民事司法改革の課題"法律時報. 73巻・7号. 43-48 (2001)

    • Related Report
      2001 Annual Research Report
  • [Publications] 松本恒雄: "21世紀初頭の消費者法制"都市問題研究. 53巻・7号. 21-34 (2001)

    • Related Report
      2001 Annual Research Report
  • [Publications] 松本恒雄: "インターネット広告と消費者保護上の諸問題"日経広告研究所報. 200号. 14-19 (2001)

    • Related Report
      2001 Annual Research Report
  • [Publications] 松本恒雄: "世紀転換期における消費生活と消費者金融サービス"消費者金融サービス研究学会年報. 1号. 117-127 (2001)

    • Related Report
      2001 Annual Research Report
  • [Publications] Matsumoto, Tsuneo: "Privatization of Consumer Law : Current Developments and Features of Consumer Low in Japan at the Turn of the Century"Hitotsubashi Journal of Law and Politics. Vol.30. 1-14 (2002)

    • Related Report
      2001 Annual Research Report
  • [Publications] 松本恒雄: "電子高取引と消費者保護"法とコンピュータ. 18号. 53-60 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 松本恒雄: "消費者契約法と規制緩和"法学セミナー. 549号. 6-9 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 松本恒雄: "消費者契約法,金融商品販売法と金融取引"金融法務事情. 1587号. 6-11 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 松本恒雄: "電子高取引における消費者の信頼確保のあり方"企業環境. 115号. 3-10 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 松本恒雄: "消費者契約法の意義と概要"市民と法. 7号. 16-23 (2001)

    • Related Report
      2000 Annual Research Report
  • [Publications] 松本恒雄: "比較市場における国際規格の役割と消費者参加"「COPOLCO in京都」報告集. 8-12 (2000)

    • Related Report
      2000 Annual Research Report
  • [Publications] 松本恒雄,畔柳達雄,高崎仁: "Q & A消費者契約法解説"三肖堂. 174 (2000)

    • Related Report
      2000 Annual Research Report

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Published: 2000-04-01   Modified: 2016-04-21  

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