Evaluation Study of Service Providers under the Long-term Care Insurance

Research Project

Project/Area Number	13610233
Research Category	Grant-in-Aid for Scientific Research (C)
Allocation Type	Single-year Grants
Section	一般
Research Field	社会学(含社会福祉関係)
Research Institution	Japan Lutheran College
Principal Investigator	ISHIKAWA Hisanori Japan Lutheran College, Department of Social Work, Associate Professor, 文学部・社会福祉学科, 助教授 (80222967)
Co-Investigator(Kenkyū-buntansha)	SUGIHARA Yoko Tokyo Metropolitan Institute of Gerontology, Social Participation and Social Care Group, Researcher, 福祉振興財団・東京都老人総合研究所, 研究員 (80311405)
Project Period (FY)	2001 – 2002
Project Status	Completed (Fiscal Year 2002)
Budget Amount *help	¥900,000 (Direct Cost: ¥900,000) Fiscal Year 2002: ¥900,000 (Direct Cost: ¥900,000)
Keywords	elderly in need of care / long-term care insurance / service provider / service evaluation / user's satisfaction / サービス満足度 / 高齢者
Research Abstract	Respondents : Elderly in need of care under the long-term care insurance Number of Respondents: 344 Method: Face-to-face Interviews Research Period: April thru May, 2002 With regard to evaluation of service providers, we evaluated them in terms of service satisfaction, evaluation of care managers, service evaluation. As a whole, users evaluated them positively. Especially, almost 70% of service users were satisfied with care services provided by six types of service providers. There was little difference of service satisfaction among those providers. The result showed that service providers varied largely in some kinds of care services. In other words, some providers focused on providing some specific services. Regarding to evaluation of care managers, giving information to users, monitoring, and so forth, users indicated positive evaluation. On the other hand, users showed negative impact on the system of long-term care insurance itself, such as fees, number of services, and transportation services.