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Creating Process and Maintaining Mechnism of TRUST to Telecommunications

Research Project

Project/Area Number 14530147
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeSingle-year Grants
Section一般
Research Field Business administration
Research InstitutionKobe University of Commerce

Principal Investigator

SHIMOZAKI Chiyoko  Kobe University of Commerce, Department of Administration Management, Professor, 商経学部, 教授 (80135003)

Project Period (FY) 2002 – 2003
Project Status Completed (Fiscal Year 2003)
Budget Amount *help
¥3,200,000 (Direct Cost: ¥3,200,000)
Fiscal Year 2003: ¥1,500,000 (Direct Cost: ¥1,500,000)
Fiscal Year 2002: ¥1,700,000 (Direct Cost: ¥1,700,000)
KeywordsTrust / Telecommunication / Telework / SOHO / EC / Social Capital / Telecommuting / HRM / Virtual Organization / social capital / trust / ソーシャルキャピタル
Research Abstract

My research has been performed by collecting major books and materials of this topic) by interviewing and holding workshops in terms of SOHO/Telework and Electronic Commerce, and by making presentation at the 4th and the 5th International Telework Workshop.
Following sentences are what has been discovered in my research.
1.Trust among partners on telecommunication is one of the most important elements in E-Work such as Telework, SOHO and Electronic Commerce. However these process creating Trust are different on each topics.
2.Who is telecommuting are employees working in a company. Therefore in this case, trust relationship between a subordinate and his(her) boss, or between a worker and his(her) colleague has to be existed before starting on telecommuting. This is the same as SOHO. However in the case of SOHO, pattern of building trust is different from employees. They need Trust between SOHO and his client or agent, or among partners in a virtual organization on business. Since the mutu … More al Trust for SOHO isn't put automatically, they need any mechanism to create Trust. There are two mechanism which has been observed from some interviews. The first is that SOHO workers keep quality of their performance. As a result of it, orders with high unit price can be given to the SOHO workers. The second is that SOHO workers get orders as a team. This can give them possibility to accept any kinds of order and make variable orders even. As a result, SOHO can conquer their instable condition.
3.Pattern and revel of Trust is different between B to B and B to C in Electronic Commerce. Any failure is never permitted in B to B transaction, because even if they would make only one mistake, it should bring the client distrust. Therefore they have to give clients perfect reliability. On the other hand, perfect reliability isn't needed in B to C transactions. Even if a customer would buy defective goods in his purchase, they could give customers their guarantees, ex : exchanging a defective good to a new good or refund their payment. If a company can prepare such a kind of guarantee system, the company can keep the Trust from customers. This has been observed through several cases, ex : a used car dealer or an auction on web.
4.Trust is a kind of infrastructure on business. It would be easy to transact on the web in a society with high trust. Japan is a high Trust society. SENNOUGORI (a payment after using goods) of delivery drags is a typical case about a high trust society However few comparative research about how trust has effects on EC or SOHO has been made. It is only clear that pattern of trust is different between collectivism and individualism. Less

Report

(3 results)
  • 2003 Annual Research Report   Final Research Report Summary
  • 2002 Annual Research Report
  • Research Products

    (21 results)

All Other

All Publications (21 results)

  • [Publications] 下崎 千代子: "日本的人事システムの変革とテレワーク"日本労務学会誌. 第5号第1巻. 23-32 (2003)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] 下崎 千代子: "デフレ不況とワークシェアリング"大阪労働(www.pref.osaka.jp/sogorodo/osakarodo/030301.html). 15年3月号(Web上のみ掲載). (2003)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] 下崎 千代子: "就業の多様化とテレワーク"勤労者福祉. NO.74. 12-17 (2003)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] 下崎 千代子: "21世紀における日本的人事システムの方向"雇用開発ひょうご. NO.87. 3-15 (2003)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] C.SHIMOZAKI, N.Kinezaki, L.Kano: "HRM System Retaining Social Capital in the Information Society"Working Paper, Institute of Economic Research, Kobe University of Commerce. No.191. 1-18 (2002)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] 筒井清子, 山岡煕子編著: "グローバル化と平等雇用(下崎担当第8章「テレワークと女性労働の可能性」)"学文社. 226 (2003)

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] C.Shimozaki, N.Kinezaki, I.Kano: "HRM System Retaining Social Capital in the Information Society"Working Paper, No.191,Institute of Economic Research, Kobe University of Commerce. 1-18 (2002)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] Chiyoko Shimozaki: "Reform of Japanese HRM System and Telework"Japan Journal of Human Resource Management. Vol.5,No.1. (2003)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] Chiyoko Shimozaki: "Work-Sharing under Deflation and Recession"Osaka Labor (www.pref.osaka.jp/sogorodo/osakarodo/030301.html). (2003)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] Chiyoko Shimozaki: "Telework and Work Diversity"KINROSHA-FUKUSHI. No.74. 12-17 (2003)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] Chiyoko Shimozaki: "New Japanese HRM System in the 21th Century"KOYOU-KAIHATSU. No.87. 3-15 (2003)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] Kyoko Tsutsui, Shoko Yamaoka: "Possibility of Equality under Globalization in Japan (The 8^<th> Chapter "Possibility of Women through Teleworking")"GAKUBUNSHA. 1-226 (2003)

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2003 Final Research Report Summary
  • [Publications] 下崎 千代子: "日本的人事システムの変革とテレワーク"日本労務学会誌. 第5号第1巻. 23-32 (2003)

    • Related Report
      2003 Annual Research Report
  • [Publications] 下崎 千代子: "デフレ不況とワークシェアリング"大阪労働(www.pref.osaka.jp/sogorodo/osakarodo/030301.html). 15年3月号(Web上のみ掲載). (2003)

    • Related Report
      2003 Annual Research Report
  • [Publications] 下崎 千代子: "就業の多様化とテレワーク"勤労者福祉. NO.74. 12-17 (2003)

    • Related Report
      2003 Annual Research Report
  • [Publications] 下崎 千代子: "発展する企業とこれからの雇用・人事システム"雇用開発ひょうご. NO.88. 12-24 (2004)

    • Related Report
      2003 Annual Research Report
  • [Publications] 筒井清子, 山岡熙子編著: "グローバル化と平等雇用(下崎担当第8章「テレワークと女性労働の可能性」)"学文社. 226 (2003)

    • Related Report
      2003 Annual Research Report
  • [Publications] Chiyoko SHIMOZAKI: "HMR System Retaining Social Capital with Information Society"Working Pater, Institute of Economic Research Kobe University of Commerce. No.191. 1-12 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 下崎 千代子: "日米ベンチャー企業のテレワーク"オフィス・オートメーション. 第45回大会予稿集. 67-70 (2002)

    • Related Report
      2002 Annual Research Report
  • [Publications] 下崎 千代子: "日本的人事変革とテレワーク"日本労務学会誌. 第5巻第1号. 23-32 (2003)

    • Related Report
      2002 Annual Research Report
  • [Publications] 加納 郁也: "日本におけるSOHOの現状とその課題"星陵台論集. 第35巻第3号. 1-15 (2003)

    • Related Report
      2002 Annual Research Report

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Published: 2002-04-01   Modified: 2016-04-21  

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