| Budget Amount *help |
¥16,380,000 (Direct Cost: ¥12,600,000、Indirect Cost: ¥3,780,000)
Fiscal Year 2017: ¥5,200,000 (Direct Cost: ¥4,000,000、Indirect Cost: ¥1,200,000)
Fiscal Year 2016: ¥5,590,000 (Direct Cost: ¥4,300,000、Indirect Cost: ¥1,290,000)
Fiscal Year 2015: ¥5,590,000 (Direct Cost: ¥4,300,000、Indirect Cost: ¥1,290,000)
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| Outline of Final Research Achievements |
We intended to build a new theoretical framework for contributing to develop the Japanese service industries. Specifically, we identified the mechanisms to successfully induce high profit/productivity of major Japanese companies in service industry. At the same time, we tried to promote the business system transfer of best practices in management process into companies across service industry. To do so, we implemented the desk research and intensive interviews with practitioners who have been operating the high-performance businesses. A new book will be published with data analysis and findings by case studies based on JCSI. A special joint seminar has been organized by our research team. More than 30 practitioners from major retail and service companies participated in the sessions. Our research findings appeared in the popular newspapers / on-line magazines and major business journals. We focused on the business models with high added value of best practice companies.
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