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A Qualitative Simulation Method for Evaluating Service Quality in the Early Design Stage

Research Project

Project/Area Number 15K16093
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Web informatics, Service informatics
Research InstitutionTokyo Metropolitan University

Principal Investigator

Kimita Koji  首都大学東京, システムデザイン研究科, 助教 (60632495)

Project Period (FY) 2015-04-01 – 2017-03-31
Project Status Completed (Fiscal Year 2016)
Budget Amount *help
¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000)
Fiscal Year 2016: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2015: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Keywordsサービス設計 / 定性シミュレーション / サービス品質 / Product-Service Systems / 定性推論 / 製造業のサービス化
Outline of Final Research Achievements

In service design, designers are generally forced to spend a lot of redesign works if design changes occur at a late stage of the design process. Thus, it is important for designers to validate design solutions in the early stage(s) of the design process by using simulation methods. In the early stages of the service design process, most of the information about a design solution is still not defined; therefore, it is difficult to obtain sufficient information for building quantitative simulation models. Therefore, this research applied a qualitative simulation method, which can be used to analyze the behavior of systems with fuzzy qualitative information. In this research, especially, we proposed a method to build a qualitative simulation model with the design information available at the early stage(s) of the service design process.

Report

(3 results)
  • 2016 Annual Research Report   Final Research Report ( PDF )
  • 2015 Research-status Report
  • Research Products

    (12 results)

All 2017 2016 2015

All Journal Article (1 results) (of which Peer Reviewed: 1 results,  Open Access: 1 results,  Acknowledgement Compliant: 1 results) Presentation (11 results) (of which Int'l Joint Research: 4 results)

  • [Journal Article] サービス現場教育のための従業員参加型の技能構造化プロセス2016

    • Author(s)
      木見田康治, 渡辺健太郎, 三輪洋靖, 下村芳樹
    • Journal Title

      精密工学会誌

      Volume: 82

    • NAID

      130005154104

    • Related Report
      2015 Research-status Report
    • Peer Reviewed / Open Access / Acknowledgement Compliant
  • [Presentation] 定性シミュレーションのPSS設計への適用2017

    • Author(s)
      村上芙美香, 木見田康治, 下村芳樹
    • Organizer
      2017年度精密工学会春季大会学術講演会
    • Place of Presentation
      慶応義塾大学矢上キャンパス(神奈川県横浜市)
    • Year and Date
      2017-03-13
    • Related Report
      2016 Annual Research Report
  • [Presentation] PSS設計のための定性シミュレーション手法2016

    • Author(s)
      村上芙美香, 木見田康治, 下村芳樹
    • Organizer
      Designシンポジウム2016
    • Place of Presentation
      大阪大学吹田キャンパス(大阪府吹田市)
    • Year and Date
      2016-12-13
    • Related Report
      2016 Annual Research Report
  • [Presentation] A Qualitative Simulation Method for the Early Stage of Service Design2016

    • Author(s)
      K. Kimita, F. Murakami and Y. Shimomura
    • Organizer
      2016 Asia Design Engineering Workshop (A-DEWS 2016)
    • Place of Presentation
      大阪大学吹田キャンパス(大阪府吹田市)
    • Year and Date
      2016-12-12
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Product-Service Systems設計のための定性シミュレーションモデル構築手法2016

    • Author(s)
      村上芙美香, 木見田康治, 下村芳樹
    • Organizer
      日本機械学会第26回設計工学・システム部門講演会
    • Place of Presentation
      慶應義塾大学日吉キャンパス(神奈川県横浜市)
    • Year and Date
      2016-10-08
    • Related Report
      2016 Annual Research Report
  • [Presentation] Application of Qualitative Simulation for Early-Stage Service Design2016

    • Author(s)
      F. Murakami, Y. Morishita, K. Kimita, S. Hosono, S. Izukura, H. Sakaki, E. Numata and Y. Shimomura
    • Organizer
      The 14th International Design Conference
    • Place of Presentation
      Dubrovnik(Croatia)
    • Year and Date
      2016-05-16
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 定性シミュレーションを用いたサービス化プロセスのモデル化手法2016

    • Author(s)
      森下佳樹, 村上芙美香, 木見田康治, 下村芳樹
    • Organizer
      2016年度精密工学会春季大会学術講演会
    • Place of Presentation
      東京理科大学
    • Year and Date
      2016-03-15
    • Related Report
      2015 Research-status Report
  • [Presentation] Qualitative Simulation for Early-Stage Service Design2015

    • Author(s)
      Y. Morishita, F. Murakami, K. Kimita, S. Hosono, S. Izukura, H. Sakaki, E. Numata and Y. Shimomura
    • Organizer
      the 9th International Symposium on Environmentally Conscious Design and Inverse Manufacturing (Eco Design 2015)
    • Place of Presentation
      Tokyo, JAPAN
    • Year and Date
      2015-12-02
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] 定性シミュレーションに基づくPSS事業評価のモデル化手法2015

    • Author(s)
      村上芙美香, 森下佳樹, 木見田康治, 細野繁, 沼田絵梨子, 伊豆倉さやか, 榊啓, 下村芳樹
    • Organizer
      第58回自動制御連合講演会
    • Place of Presentation
      神戸大学
    • Year and Date
      2015-11-14
    • Related Report
      2015 Research-status Report
  • [Presentation] 定性シミュレーションを用いたPSSビジネスモデルの設計手法2015

    • Author(s)
      森下佳樹, 村上芙美香, 木見田康治, 細野繁, 沼田絵梨子, 榊啓, 伊豆倉さやか, 下村芳樹
    • Organizer
      日本機械学会第25回設計工学・システム部門講演会
    • Place of Presentation
      信州大学工学部
    • Year and Date
      2015-09-23
    • Related Report
      2015 Research-status Report
  • [Presentation] PSSビジネス設計に対する定性シミュレーションの適用2015

    • Author(s)
      村上芙美香, 森下佳樹, 木見田康治, 細野繁, 沼田絵梨子, 伊豆倉さやか, 下村芳樹
    • Organizer
      2015年度精密工学会秋季大会学術講演会
    • Place of Presentation
      東北大学
    • Year and Date
      2015-09-04
    • Related Report
      2015 Research-status Report
  • [Presentation] Qualitative Simulation for Early-Stage Service Design2015

    • Author(s)
      Y. Morishita, F. Murakami, K. Kimita, S. Hosono, S. Izukura, H. Sakaki, E. Numata and Y. Shimomura
    • Organizer
      the 3rd International Conference on Serviceology - ICServe2015 -
    • Place of Presentation
      San Jose, U.S.A
    • Year and Date
      2015-07-07
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research

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Published: 2015-04-16   Modified: 2018-03-22  

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