Development of Work Knowledge Circulation Method for Service Fields

• Project/Area Number: 15K16174
• Research Category: Grant-in-Aid for Young Scientists (B)
• Allocation Type: Multi-year Fund
• Research Field: Design science
• Research Institution: National Institute of Advanced Industrial Science and Technology
• Principal Investigator: WATANABE Kentaro 国立研究開発法人産業技術総合研究所, 情報・人間工学領域, 研究チーム付 (10635808)
• Project Period (FY): 2015-04-01 – 2018-03-31
• Project Status: Completed (Fiscal Year 2017)
• Budget Amount: ¥3,900,000 (Direct Cost: ¥3,000,000、Indirect Cost: ¥900,000); Fiscal Year 2017: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000); Fiscal Year 2016: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000); Fiscal Year 2015: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
• Keywords: デザイン支援 / 業務デザイン / サービス / 知識循環 / 非構造化モデリング / デザイン / 意味づけ

Outline of Final Research Achievements

In this study, I developed a work design method for service employees to analyze and represent situations, issues and required actions in service fields, and a tagging method for utilizing design results. In addition, I developed a tablet application for work design support, which includes a search function using attached tags. This application enables users to collect and utilize knowledge on their work at service fields.

Research Products

• [Int'l Joint Research] VTT(フィンランド)
• [Journal Article] On-site Knowledge Representation Tool for Employee-driven Service Innovation (2018)
  • Author(s): Kentaro Watanabe
  • Journal Title: New Frontiers in Artificial Intelligence: JSAI-isAI 2017 Workshops, LNAI, Springer Volume: 印刷中
  • Peer Reviewed / Int'l Joint Research
• [Presentation] 高齢者の思いを記録するデータベース開発 (2018)
  • Author(s): 渡辺健太郎、三輪洋靖、西村悟史、福田賢一郎、西村拓一
  • Organizer: 第6回サービス学会国内大会
• [Presentation] コト・データベース研究の振り返り：社会実装に向けて (2018)
  • Author(s): 渡辺健太郎、三輪洋靖、西村悟史、福田賢一郎、西村拓一
  • Organizer: 第32回人工知能学会全国大会
• [Presentation] On-site Knowledge Representation System for Service Employees (2017)
  • Author(s): Kentaro Watanabe
  • Organizer: kNeXi2017
  • Int'l Joint Research
• [Presentation] 看護サービスのデジタル化：その課題分析 (2016)
  • Author(s): 渡辺健太郎, Tom Hope, 山田クリス孝介
  • Organizer: サービス学会第4回国内大会
  • Place of Presentation: 神戸大学（兵庫県神戸市）
  • Year and Date: 2016-03-29
• [Presentation] Employee-driven Design Activities in an Elderly-care Facility: a Case Study (2015)
  • Author(s): Kentaro Watanabe, Takuichi Nishimura
  • Organizer: HAT-MASH2015
  • Place of Presentation: 慶應大学（神奈川県横浜市）
  • Year and Date: 2015-11-16
  • Int'l Joint Research
• [Presentation] サービス従業員による業務設計とその分析 (2015)
  • Author(s): 渡辺 健太郎, 西村 拓一
  • Organizer: 日本機械学会第25回設計工学・システム部門講演会
  • Place of Presentation: 信州大学（長野県長野市）
  • Year and Date: 2015-09-23
• [Presentation] Employee-driven Design Activities for Services: a Case Study in Elderly-care (2015)
  • Author(s): Kentaro Watanabe, Takuichi Nishimura
  • Organizer: AHFE2015
  • Place of Presentation: Caesar's Palace（アメリカ・ラスベガス）
  • Year and Date: 2015-07-30
  • Int'l Joint Research
• [Patent(Industrial Property Rights)] 情報記録再生装置と情報記録再生方法 (2015)
  • Inventor(s): 渡辺健太郎，福田賢一郎，西村拓一
  • Industrial Property Rights Holder: 渡辺健太郎，福田賢一郎，西村拓一
  • Industrial Property Rights Type: 特許
  • Industrial Property Number: 2015-136160
  • Filing Date: 2015-07-07