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Improving communication for an effective and safe patient handoff

Research Project

Project/Area Number 15K16291
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Social systems engineering/Safety system
Research InstitutionTokyo Institute of Technology

Principal Investigator

Gu Xiuzhu  東京工業大学, 工学院, 助教 (20632615)

Research Collaborator Itoh Kenji  
Liu Hu-Chen  
Project Period (FY) 2015-04-01 – 2019-03-31
Project Status Completed (Fiscal Year 2018)
Budget Amount *help
¥3,900,000 (Direct Cost: ¥3,000,000、Indirect Cost: ¥900,000)
Fiscal Year 2017: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2016: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2015: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
KeywordsPatient handoff / Patient safety / Communication / Taxonomy / Efficiency / Assessment
Outline of Final Research Achievements

This research project focused on factors leading to patient handoff failures such as insufficient communication and immature handoff system, and aimed at establishing a safe and effective organizational culture and handoff protocol. Various methods were applied in this project, e.g., questionnaire survey, interviews to professionals, incident report analysis by using self-developed handoff error taxonomy system. And the main outputs are as follows: (1) Characteristics of organizational climate surrounding patient handoff was explored for inter-department handoff (between departments or wards) in the hospital as well as nursing shift handoff. The current conditions and problems in handoffs were also clarified; (2) a standardized protocol was developed enabling effective handoffs via sufficient communications between sender, receiver and patient; (3) the effectiveness of the constructed protocol was verified after implementation by a tool designed for handoff quality assessment.

Academic Significance and Societal Importance of the Research Achievements

Organizational climate surrounding patient handoff was explored and an handoff error taxonomy system was developed. More efficient and safer healthcare service will be achieved by reducing unnecessary treatments and medical errors, and higher healthcare provider and patient satisfaction is expected.

Report

(5 results)
  • 2018 Annual Research Report   Final Research Report ( PDF )
  • 2017 Research-status Report
  • 2016 Research-status Report
  • 2015 Research-status Report
  • Research Products

    (19 results)

All 2019 2018 2017 2016 Other

All Int'l Joint Research (2 results) Journal Article (4 results) (of which Int'l Joint Research: 1 results,  Peer Reviewed: 4 results,  Open Access: 1 results) Presentation (13 results) (of which Int'l Joint Research: 13 results)

  • [Int'l Joint Research] Shanghai University(中国)

    • Related Report
      2016 Research-status Report
  • [Int'l Joint Research]

    • Related Report
      2016 Research-status Report
  • [Journal Article] Inter-department patient handoff quality and its contributing factors in Chinese hospitals2018

    • Author(s)
      Gu Xiuzhu、Liu Hu-chen、Itoh Kenji
    • Journal Title

      Cognition, Technology & Work

      Volume: 21 Issue: 1 Pages: 133-143

    • DOI

      10.1007/s10111-018-0500-4

    • Related Report
      2018 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] Performance Measures for Dialysis Setting2018

    • Author(s)
      Xiuzhu Gu and Kenji Itoh
    • Journal Title

      Journal of Renal Care

      Volume: 13 Issue: 1 Pages: 52-59

    • DOI

      10.1111/jorc.12229

    • Related Report
      2018 Annual Research Report 2017 Research-status Report
    • Peer Reviewed
  • [Journal Article] DO HEALTHCARE EMPLOYEES AND PATIENTS SHARE SATISFACTION IN DIALYSIS CLINICS?2018

    • Author(s)
      Xiuzhu Gu and Kenji Itoh
    • Journal Title

      The Journal of Japanese Operations Management and Strategy

      Volume: 8 Issue: 1 Pages: 35-50

    • DOI

      10.20586/joms.8.1_35

    • NAID

      130007506488

    • ISSN
      1884-6939, 2424-1563
    • Related Report
      2018 Annual Research Report 2017 Research-status Report
    • Peer Reviewed / Open Access
  • [Journal Article] Performance indicators: Healthcare professionals' views2016

    • Author(s)
      Gu, X. and Itoh, K.
    • Journal Title

      International Journal of Health Care Quality Assurance

      Volume: 19(7) Issue: 7 Pages: 801-815

    • DOI

      10.1108/ijhcqa-12-2015-0142

    • Related Report
      2016 Research-status Report
    • Peer Reviewed
  • [Presentation] Changes in Young People’s Views and Attitudes to Physical Activities by Their Experiences of Daily Activity Measurement: Twelve-week Real-life Trials with Wearable Sensors2019

    • Author(s)
      Hamido Sahar
    • Organizer
      the 50th Nordic Ergonomics and Human Factors Society (NES) Conference
    • Related Report
      2018 Annual Research Report
    • Int'l Joint Research
  • [Presentation] A Cross-culture Comparison of Patient Handoff Safety and Quality between Chinese and Japanese Nursing Staff Perceptions2018

    • Author(s)
      Gu Xiuzhu
    • Organizer
      the 5th Nordic Conference on Research in Patient Safety and Quality in Healthcare
    • Related Report
      2018 Annual Research Report
    • Int'l Joint Research
  • [Presentation] How Nurses Perceive Organisational Climate Surrounding Patient Handoffs in Japanese Hospitals2018

    • Author(s)
      Gu Xiuzhu
    • Organizer
      the 20th Congress of International Ergonomics Association (IEA)
    • Related Report
      2018 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Developing an Assessment Tool for Healthcare Employee Satisfaction: Validating in Cross-cultural Settings2018

    • Author(s)
      Gu Xiuzhu
    • Organizer
      the 25th International European Operations Management Association (EurOMA) Conference
    • Related Report
      2018 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Developing an assessment tool for healthcare employee satisfaction: Validating in cross-cultural settings2018

    • Author(s)
      Gu Xiuzhu、Itoh Kenji
    • Organizer
      the 25th International European Operations Management Association (EurOMA) Conference
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] How nurses perceive organisational climate surrounding patient handoffs in Japanese hospitals?2018

    • Author(s)
      Gu Xiuzhu、Itoh Kenji
    • Organizer
      the 20th Congress of International Ergonomics Association (IEA)
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] A cross-culture comparison of patient handoff safety and quality between Chinese and Japanese nursing staff perceptions2018

    • Author(s)
      Gu Xiuzhu、Itoh Kenji
    • Organizer
      the 5th Nordic Conference on Research in Patient Safety and Quality in Healthcare
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] Patient handoff quality and safety in China: Health care providers' views2017

    • Author(s)
      Xiuzhu Gu, Huchen Liu and Kenji Itoh
    • Organizer
      The annual European Safety and Reliability Conference ESREL 2017
    • Place of Presentation
      Portoroz, Slovenia
    • Year and Date
      2017-06-18
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] Developing an Error Taxonomy System for Patient Handoff Events2017

    • Author(s)
      Gu Xiuzhu、Seki Tsuyoshi、Itoh Kenji
    • Organizer
      the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2017
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] Patient Handoff Quality and Safety in China: Health Care Providers’ Views2017

    • Author(s)
      Gu Xiuzhu、Liu Hu-chen、Itoh Kenji
    • Organizer
      the European Safety and Reliability Conference (ESREL) 2017
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] Do Healthcare Employees and Patients Share Satisfaction in Dialysis Clinics?2016

    • Author(s)
      Xiuzhu Gu and Kenji Itoh
    • Organizer
      the 5th World Conference on P&OM (Production and Operations Management) 2016
    • Place of Presentation
      Havana, Cuba
    • Year and Date
      2016-09-06
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] Holistic Management Model Based on Abstraction-hierarchical and Time-course Operational Benchmarking in Healthcare2016

    • Author(s)
      Kenji Itoh and Xiuzhu Gu
    • Organizer
      the 5th World Conference on P&OM (Production and Operations Management) 2016
    • Place of Presentation
      Havana, Cuba
    • Year and Date
      2016-09-06
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] What work factors or conditions lead to higher employee satisfaction in dialysis clinics/hospitals?2016

    • Author(s)
      Xiuzhu Gu
    • Organizer
      23rd European Operations Management Association Conference
    • Place of Presentation
      Trondheim, Norway
    • Year and Date
      2016-06-17
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research

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Published: 2015-04-16   Modified: 2022-02-22  

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