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Cross-cultural empirical research on cultural differences in inconsistent brand image evaluation: The influence of dialectical thinking.

Research Project

Project/Area Number 15K17143
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Commerce
Research InstitutionHitotsubashi University (2017)
Kyoto University (2015-2016)

Principal Investigator

Suzuki Satoko  一橋大学, 大学院国際企業戦略研究科, 准教授 (20621759)

Project Period (FY) 2015-04-01 – 2018-03-31
Project Status Completed (Fiscal Year 2017)
Budget Amount *help
¥3,770,000 (Direct Cost: ¥2,900,000、Indirect Cost: ¥870,000)
Fiscal Year 2017: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Fiscal Year 2016: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
Fiscal Year 2015: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Keywordsbrand management / dialecticism / culture / inconsistency / global marketing / cross-cultural / service / dialectical thinking
Outline of Final Research Achievements

Researchers in the brand management theory often emphasize consistency. For example, Keller (2013) says "without question, the most important consideration in reinforcing brands is consistency"(p. 480). However, phenomena in the Japanese market suggest that consistency may not always be necessary. This research proposes that there may be cultural differences in the consumer evaluation of brand (in)consistencies. This research hypothesis has not yet been examined in the previous literature and this research aims to fill the research gap.
Three projects were conducted to examine the research hypothesis. PJ1 explored the concept of consistency/fit based on the review of various literature. PJ2 empirically examined cultural differences in evaluation of inconsistent brand personality brands and the influence of dialectical thinking. PJ3 developed a conceptual model on managing inconsistencies in a brand.

Report

(4 results)
  • 2017 Annual Research Report   Final Research Report ( PDF )
  • 2016 Research-status Report
  • 2015 Research-status Report
  • Research Products

    (57 results)

All 2018 2017 2016 2015 Other

All Int'l Joint Research (9 results) Journal Article (10 results) (of which Int'l Joint Research: 6 results,  Peer Reviewed: 9 results,  Open Access: 7 results,  Acknowledgement Compliant: 1 results) Presentation (32 results) (of which Int'l Joint Research: 14 results,  Invited: 9 results) Book (6 results)

  • [Int'l Joint Research] University of California, Los Angeles/The Pennsylvania State University(米国)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] Curtin University(オーストラリア)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] Nanyang Technological University(シンガポール)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] ESADE(スペイン)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] ESSEC/EMLYON(フランス)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] University of California, Los Angeles/The Pennsylvania State University(米国)

    • Related Report
      2016 Research-status Report
  • [Int'l Joint Research] ESSEC Business School(フランス)

    • Related Report
      2016 Research-status Report
  • [Int'l Joint Research] University of California, Los Angeles(米国)

    • Related Report
      2015 Research-status Report
  • [Int'l Joint Research] The University of British Columbia(カナダ)

    • Related Report
      2015 Research-status Report
  • [Journal Article] Relationship between the evaluation of outcome- versus process-oriented service recovery and action identification2018

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Journal Title

      Journal of Marketing & Distribution

      Volume: 21 Issue: 1 Pages: 67-75

    • DOI

      10.5844/jsmd.21.1_67

    • NAID

      130006594646

    • ISSN
      1345-9015, 2186-0939
    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Consumer Evaluation of Healthy, Unpleasant-Tasting Food and the Post-Taste Effect of Positive Information2018

    • Author(s)
      Suzuki Satoko, Park Jaewoo
    • Journal Title

      Food Quality and Preference

      Volume: 66 Pages: 107-110

    • DOI

      10.1016/j.foodqual.2018.01.006

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Self-gifting in interdependent cultures: Lonely mothers and self-compassion.2018

    • Author(s)
      Suzuki, S., & Kanno, S.
    • Journal Title

      European Advances in Consumer Research

      Volume: 印刷中

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Consuming “to have no self”: Kawaii consumption in Japanese women’s identity work.2016

    • Author(s)
      Suzuki, S., Kanno, S., Mizukoshi, K., & Fujikawa, Y.
    • Journal Title

      Advances in Consumer Research.

      Volume: 44 Pages: 348-352

    • Related Report
      2016 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] 共同ブランドにおける親ブランドの一致に関する考察 ─ 日本における共同ブランド戦略の構築に向けて ─2016

    • Author(s)
      鈴木智子・阿久津聡
    • Journal Title

      マーケティングジャーナル

      Volume: 36(1) Pages: 72-87

    • NAID

      130007831137

    • Related Report
      2016 Research-status Report
    • Peer Reviewed / Open Access / Acknowledgement Compliant
  • [Journal Article] Culture and group-based emotions: Could group-based emotions be dialectical?2016

    • Author(s)
      Lu, M., Hamamura, T., Doosje, B., Suzuki, S., & Takemura, K.
    • Journal Title

      Cognition and Emotion

      Volume: - Issue: 5 Pages: 1-13

    • DOI

      10.1080/02699931.2016.1185394

    • Related Report
      2016 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Contextual effect of wealth on independence: An examination through regional differences in China.2016

    • Author(s)
      Takemura, K., Hamamura, T., Guan, Y., & Suzuki, S.
    • Journal Title

      Frontiers in Psychology

      Volume: 7:384 Pages: 1-9

    • DOI

      10.3389/fpsyg.2016.00384

    • NAID

      120005947035

    • Related Report
      2015 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Self-expression and relationship formation in high relational mobility environments: A study of dual users of American and Japanese social networking sites.2016

    • Author(s)
      Takemura, K., & Suzuki, S.
    • Journal Title

      International Journal of Psychology

      Volume: NA Issue: 3 Pages: 1-5

    • DOI

      10.1002/ijop.12208

    • Related Report
      2015 Research-status Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] When a smile does no good: Creativity reduction among avoidance- vs. approach-oriented individuals in dyadic interactions.2016

    • Author(s)
      Fujiwara, K., Takemura, K., & Suzuki, S.
    • Journal Title

      International Journal of Innovation Management

      Volume: NA Issue: 04 Pages: 00-00

    • DOI

      10.1142/s1363919616400077

    • Related Report
      2015 Research-status Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] 「おもてなし」で競争優位性を築く海外展開 ─ 株式会社ファミリーマート ─2015

    • Author(s)
      鈴木智子
    • Journal Title

      マーケティング・ジャーナル

      Volume: 34 (3) Pages: 129-144

    • Related Report
      2015 Research-status Report
  • [Presentation] Because I’m afraid to be punished, I don’t give: The role of relational mobility and fear in charitable behavior.2018

    • Author(s)
      Suzuki, S., Akutsu, T., & Fujikawa, Y.
    • Organizer
      2018 International Conference of Asian Marketing Associations
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] なぜ私は自分にプレゼントをするのか?自尊心とセルフ・ギフトの関連2018

    • Author(s)
      菅野沙織・鈴木智子
    • Organizer
      第56回消費者行動研究コンファレンス
    • Related Report
      2017 Annual Research Report
  • [Presentation] Consuming “to have no self”: Kawaii consumption in Japanese women’s identity work.2018

    • Author(s)
      Suzuki, S., Kanno, S., Mizukoshi, K., & Fujikawa, Y.
    • Organizer
      第56回消費者行動研究コンファレンス
    • Related Report
      2017 Annual Research Report
  • [Presentation] 場所イメージ(place image)形成のダイナミックプロセス:バンコクの日本食市場における日本イメージに着目して2018

    • Author(s)
      鈴木智子・松井剛・上原渉
    • Organizer
      日本商業学会第68回全国研究大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] Self-Gifting in Interdependent Cultures: Japanese Single Women and Self-Compassion.2018

    • Author(s)
      Suzuki, S., & Kanno, S.
    • Organizer
      EMAC 2018 Conference
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Self-Gifting in Interdependent Cultures: Lonely Mothers and Self-Compassion.2018

    • Author(s)
      Suzuki, S., & Kanno, S.
    • Organizer
      11th European ACR Conference
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Bicultural Brand Personality Model: A Case of Japan and the U.S.2018

    • Author(s)
      Suzuki, S., Akutsu, S., & Haga, M.
    • Organizer
      2018 Global Marketing Conference at Tokyo
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Marketing in the Steady-state Economy: Conceptual Model and Propositions.2018

    • Author(s)
      Iwamoto, A., Suzuki, S., & Kawakami, T.
    • Organizer
      2018 Global Marketing Conference at Tokyo
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] ホスピタリティ産業におけるコンテクストを生成・活用するサービス・デザイン2017

    • Author(s)
      鈴木智子
    • Organizer
      インテグレイティド・ホスピタリティ シンポジウム
    • Place of Presentation
      ホテルオークラ(京都府京都市)
    • Year and Date
      2017-02-27
    • Related Report
      2016 Research-status Report
    • Invited
  • [Presentation] The Effects of Diversity in Innovation: The Moderating Role of Universal-Diverse Leaders.2017

    • Author(s)
      Suzuki S. & Takemura, K.
    • Organizer
      Academy of International Business, 2017 Annual Meeting
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] New Customers for an Old Service: A Case of Sushi in Japan.2017

    • Author(s)
      Yamauchi, Y., Suzuki, S., & Matsui, T.
    • Organizer
      CCTC 2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] ダイバーシティによるイノベーションへの影響:「普遍的-多様的」リーダーの調整効果2017

    • Author(s)
      鈴木智子・竹村幸祐
    • Organizer
      日本商業学会第67回全国研究大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] Consuming “to have no self”: Kawaii consumption in Japanese women’s identity work.2016

    • Author(s)
      Suzuki, S., Kanno, S., Mizukoshi, K., & Fujikawa, Y.
    • Organizer
      Association for Consumer Research
    • Place of Presentation
      Berlin (Germany)
    • Year and Date
      2016-10-28
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] New AIDA model in the omni-channel age.2016

    • Author(s)
      Iwamoto, A., Suzuki, S., & Kawakami, T.
    • Organizer
      2016 International Conference of Asian Marketing Associations
    • Place of Presentation
      Beijing (China)
    • Year and Date
      2016-10-21
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] グローバル・ブランドの ブランド・パーソナリティ国際比較評価2016

    • Author(s)
      鈴木智子・阿久津聡
    • Organizer
      マーケティングカンファレンス2016
    • Place of Presentation
      早稲田大学(東京都新宿区)
    • Year and Date
      2016-10-15
    • Related Report
      2016 Research-status Report
  • [Presentation] 定常経済を主導するポジティブ・マーケティング2016

    • Author(s)
      鈴木智子
    • Organizer
      マーケティングカンファレンス2016
    • Place of Presentation
      早稲田大学(東京都新宿区)
    • Year and Date
      2016-10-15
    • Related Report
      2016 Research-status Report
    • Invited
  • [Presentation] 共同ブランド2016

    • Author(s)
      鈴木智子
    • Organizer
      マーケティングカンファレンス2016
    • Place of Presentation
      早稲田大学(東京都新宿区)
    • Year and Date
      2016-10-15
    • Related Report
      2016 Research-status Report
    • Invited
  • [Presentation] Marketing in steady-state economy: Exploratory case study on pioneering firms.2016

    • Author(s)
      Suzuki, S., Iwamoto, A., & Kawakami, T.
    • Organizer
      2016 Global Marketing Conference
    • Place of Presentation
      Hong Kong (China)
    • Year and Date
      2016-07-23
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] 集団主義文化内における消費者行動の違い: 日本と中国の国際比較研究2016

    • Author(s)
      鈴木智子
    • Organizer
      日本商業学会 関西部会「消費者のグローバル化」
    • Place of Presentation
      関西学院大学大阪梅田キャンパス(大阪府大阪市)
    • Year and Date
      2016-06-17
    • Related Report
      2016 Research-status Report
    • Invited
  • [Presentation] カスタムサービスの消費者反応における文化差:情報のオープン化と公正性に注目して2016

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Organizer
      第66回日本商業学会全国研究大会
    • Place of Presentation
      千葉商科大学(千葉県市川市)
    • Year and Date
      2016-06-05
    • Related Report
      2016 Research-status Report
  • [Presentation] Revisiting consistency and fit issues in brand management.2016

    • Author(s)
      Suzuki, S.
    • Organizer
      Hitotsubashi University-UCB Joint Research Forum
    • Place of Presentation
      Hitotsubashi University, Chiyoda-ku, Tokyo
    • Year and Date
      2016-02-24
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research / Invited
  • [Presentation] 共同ブランド(Cobrand)の選好における文化差:弁証法的思考の影響2015

    • Author(s)
      鈴木智子・阿久津聡
    • Organizer
      マーケティングカンファレンス2015
    • Place of Presentation
      早稲田大学(東京都新宿区)
    • Year and Date
      2015-11-29
    • Related Report
      2015 Research-status Report
  • [Presentation] 寄付と幸福感2015

    • Author(s)
      鈴木智子
    • Organizer
      第4回日本ポジティブサイコロジー医学会学術集会
    • Place of Presentation
      慶應義塾大学(東京都港区)
    • Year and Date
      2015-11-28
    • Related Report
      2015 Research-status Report
    • Invited
  • [Presentation] 職場流動性は相互協調・相互独立性および調整・影響志向と関連するか?2015

    • Author(s)
      竹村幸祐・鈴木智子
    • Organizer
      日本社会心理学会第56回大会
    • Place of Presentation
      東京女子大学(東京都杉並区)
    • Year and Date
      2015-10-31
    • Related Report
      2015 Research-status Report
  • [Presentation] Cultural differences in indulgent consumption: The influence of emotion reappraisal tendency.2015

    • Author(s)
      Suzuki, S., Hamamura, T., & Takemura, K.
    • Organizer
      2015 International Conference of Asian Marketing Associations
    • Place of Presentation
      Waseda University, Shinjuku-ku, Tokyo
    • Year and Date
      2015-10-31
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] 「おもてなし」経営の時代2015

    • Author(s)
      鈴木智子
    • Organizer
      標準化と品質管理 近畿地区大会2015
    • Place of Presentation
      メルパルクOSAKA(大阪府淀川区)
    • Year and Date
      2015-10-27
    • Related Report
      2015 Research-status Report
    • Invited
  • [Presentation] Marketing city.2015

    • Author(s)
      Suzuki, S.
    • Organizer
      University of Brawijaya
    • Place of Presentation
      Malang, Indonesia
    • Year and Date
      2015-09-21
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research / Invited
  • [Presentation] 寄付行為をめぐる日米文化差の研究2015

    • Author(s)
      芳賀麻誉美・鈴木智子
    • Organizer
      日本行動計量学会第43回大会
    • Place of Presentation
      首都大学東京 南大沢キャンパス(東京都八王子市)
    • Year and Date
      2015-09-04
    • Related Report
      2015 Research-status Report
  • [Presentation] 味の評価に対する情報の影響について―「まずい」商品(ネガティブ経験)における情報提示の順序の影響-2015

    • Author(s)
      鈴木智子・北畑浩太朗
    • Organizer
      日本商品学会第66回
    • Place of Presentation
      京都学園大学 京都太秦キャンパス(京都府京都市)
    • Year and Date
      2015-06-27
    • Related Report
      2015 Research-status Report
  • [Presentation] Effects of the focus on goals versus processes of actions on consumers’ perceptions of service recovery efforts.2015

    • Author(s)
      Suzuki, S., Takemura, K., & Hamamura, T.
    • Organizer
      2015 Naples Forum on Service
    • Place of Presentation
      Naples, Italy
    • Year and Date
      2015-06-10
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] 目的とプロセスへの焦点の文化差:サービス・リカバリーに対する影響の検討2015

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Organizer
      第65回日本商業学会全国研究大会
    • Place of Presentation
      香川大学幸町南キャンパス(香川県高松市)
    • Year and Date
      2015-05-31
    • Related Report
      2015 Research-status Report
  • [Presentation] Is More Information Always Good? 顧客満足に対するコミュニケーション・スタイルの影響と制御焦点の役割2015

    • Author(s)
      鈴木智子
    • Organizer
      第117回産業・組織心理学会 消費者行動部会
    • Place of Presentation
      筑波大学(東京キャンパス)(東京都文京区)
    • Year and Date
      2015-05-16
    • Related Report
      2015 Research-status Report
    • Invited
  • [Book] 1からの消費者行動2016

    • Author(s)
      松井剛・ 西川英彦(編)
    • Total Pages
      282
    • Publisher
      碩学舎
    • Related Report
      2016 Research-status Report
  • [Book] 1からの消費者行動2016

    • Author(s)
      松井剛・西川英彦
    • Total Pages
      282
    • Publisher
      碩学舎
    • Related Report
      2015 Research-status Report
  • [Book] ソロモン 消費者行動論 [ハードカバー版]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      840
    • Publisher
      丸善出版
    • Related Report
      2015 Research-status Report
  • [Book] ソロモン 消費者行動論 [上]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      360
    • Publisher
      丸善出版
    • Related Report
      2015 Research-status Report
  • [Book] ソロモン 消費者行動論 [中]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      230
    • Publisher
      丸善出版
    • Related Report
      2015 Research-status Report
  • [Book] ソロモン 消費者行動論 [下]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      250
    • Publisher
      丸善出版
    • Related Report
      2015 Research-status Report

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Published: 2015-04-16   Modified: 2019-03-29  

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