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Usefulness of Telephone Triage Manual for nurses regarding pediatric emergency consultation

Research Project

Project/Area Number 16592158
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeSingle-year Grants
Section一般
Research Field Clinical nursing
Research InstitutionNiigata College of Nursing

Principal Investigator

KAKO Masako  Niigata College of Nursing, Nursing, Professor, 看護学部, 教授 (00233677)

Co-Investigator(Kenkyū-buntansha) OHKUBO Akiko  Niigata College of Nursing, Nursing, Research Assistant, 看護学部, 助手 (70279850)
KANAI Yukiko  Niigata College of Nursing, Nursing, Research Assistant, 看護学部, 助手 (20360018)
Project Period (FY) 2004 – 2005
Project Status Completed (Fiscal Year 2005)
Budget Amount *help
¥1,400,000 (Direct Cost: ¥1,400,000)
Fiscal Year 2005: ¥600,000 (Direct Cost: ¥600,000)
Fiscal Year 2004: ¥800,000 (Direct Cost: ¥800,000)
KeywordsPediatric Emergency / Nurse / Telephone Triage / Manual
Research Abstract

The purpose of this research is to investigate the state of pediatric telephone triage at emergency rooms and evaluate a telephone triage manual for nurses in an effort to give effective and sufficient emergency healthcare service.
To determine the usefulness of a telephone triage manual for nurses, we first developed a trial edition of a manual including four major symptoms among children, such as fever, vomiting, diarrhea, and abdominal pain. We investigated the pre and post use of the manual through a questionnaire to 86 nurses working at an ER of a general hospital. The result suggested that it was useful and reduced nurses' stress when they answered phones from sick or troubled families, although there were more issues we need to investigate including staff allocations or the needs for training programs for them.
The second year, we surveyed both head nurses and staff nurses of ER chosen from the list of 211 hospitals which accepting pediatric emergency training for medical staff. Head nurses from 114 hospitals (51.6%) answered to the questionnaire. We found that there were specialized full-time ER nurses and part-time or rotating RE nurses, depending on the policy and function of each hospital. From the result of 780 staff nurses, about 42.1% of nurses worked as ER nurse less than three years and 62.4% of nurses had less than three year of pediatric experience. It revealed that fewer expert nurses were working as a full-time ER nurse, no training for telephone triage, and the majority of the nurses felt severe stress to answer the phone. The trial manual was well received by the users and there were requests for more items and comments on usable quick reference. These results suggested that there were grater needs for a manual, education and skill training to conduct pediatric telephone triage.

Report

(3 results)
  • 2005 Annual Research Report   Final Research Report Summary
  • 2004 Annual Research Report
  • Research Products

    (12 results)

All 2006 2004

All Journal Article (12 results)

  • [Journal Article] 小児救急医療における電話トリアージと外来看護2006

    • Author(s)
      加固正子
    • Journal Title

      外来看護最前線 12(1)

      Pages: 124-128

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] 子どもの救急トリアージ2006

    • Author(s)
      大久保明子
    • Journal Title

      こどもケア 1(5)

      Pages: 73-77

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] 小児救急における電話トリアージに対する救急外来看護師の意識2006

    • Author(s)
      加固正子, 大久保明子, 藤巻ゆかり・他
    • Journal Title

      日本看護学会論文集(小児看護) 36

      Pages: 259-261

    • NAID

      40007381377

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] A綜合病院救急外来における小児救急の現状と課題2006

    • Author(s)
      大久保明子, 加固正子, 藤巻ゆかり・他
    • Journal Title

      日本看護学会論文集(小児看護) 36

      Pages: 262-264

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] Pediatric telephone triage and outpatient nursing2006

    • Author(s)
      Kako, M.
    • Journal Title

      Forefront of Outpatient Nursing 12(1)

      Pages: 124-128

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] Pediatric triage in emergency room2006

    • Author(s)
      Ohkubo, A.
    • Journal Title

      Child Care 1(5)

      Pages: 73-77

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] Nurses' perception on the pediatric telephone triage2006

    • Author(s)
      Kako, M., Ohkubo A., Hujimaki, Y., et al.
    • Journal Title

      Bulletin of The Japan Society of Nursing ; Pediatric Nursing 37

      Pages: 259-261

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] The present state and challenges of pediatric after-hour visits at A hospital2006

    • Author(s)
      Kako, M., Ohkubo A., Hujimaki, Y., et al.
    • Journal Title

      Bulletin of The Japan Society of Nursing ; Pediatric Nursing 37

      Pages: 262-264

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] 小児救急における電話トリアージに対する救急外来看護師の意識2006

    • Author(s)
      加固正子, 大久保明子, 他4名
    • Journal Title

      日本看護学会論文集(小児看護) 36

      Pages: 259-261

    • NAID

      40007381377

    • Related Report
      2005 Annual Research Report
  • [Journal Article] A総合病院救急外来における小児救急の現状と課題2006

    • Author(s)
      大久保明子, 加固正子, 他2名
    • Journal Title

      日本看護学会論文集(小児看護) 36

      Pages: 262-264

    • NAID

      40007381378

    • Related Report
      2005 Annual Research Report
  • [Journal Article] 救急外来看護師が感じている小児看護の課題分析2004

    • Author(s)
      加固正子, 大久保明子, 金井幸子
    • Journal Title

      外来小児科 7(1)

      Pages: 53-55

    • Description
      「研究成果報告書概要(和文)」より
    • Related Report
      2005 Final Research Report Summary
  • [Journal Article] Issues of pediatri nursing perceived by nurses at an emergency room2004

    • Author(s)
      Kako, M., Ohkubo A.., Kanai, Y.
    • Journal Title

      The Journal of Ambulatory and General Pediatrics 7(1)

      Pages: 153-155

    • Description
      「研究成果報告書概要(欧文)」より
    • Related Report
      2005 Final Research Report Summary

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Published: 2004-04-01   Modified: 2016-04-21  

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