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The competitive advantages of social media marketing in tourism 2.0

Research Project

Project/Area Number 17K13309
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Tourism Studies
Research InstitutionWakayama University

Principal Investigator

Sano Kaede  和歌山大学, 観光学部, 准教授 (60707298)

Project Period (FY) 2017-04-01 – 2020-03-31
Project Status Completed (Fiscal Year 2019)
Budget Amount *help
¥4,160,000 (Direct Cost: ¥3,200,000、Indirect Cost: ¥960,000)
Fiscal Year 2019: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
Fiscal Year 2018: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2017: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000)
Keywordsソーシャルメディア / SMM戦略 / 競争優位 / インバウンド戦略 / Tourism 2.0 / C to C コミュニケーション / ツーリズム2.0 / ソーシャルメディア・マーケティング / GPSビッグデータ / ソーシャルビッグデータ / DMO / C to Cコミュニケーション / GPSデータ / 観光客 / 購買意思決定 / ソーシャルメディアマーケティング
Outline of Final Research Achievements

This research project has mainly achieved the three objectives as this follow.
1. This project analyzed tourists' purchase decision-making process within the big background of Tourism 2.0 from consumer behavior perspective. Compared with the traditional purchase decision-making process, the effect of social media on tourist behavior has been clarified; 2. This project identified the competitive advantages of social media marketing strategies which have been practiced by business companies and Destination Management Organizations in tourism industry; 3. This project examined the effect of social media based C to C communication on risk perception decrease, and explored the inbound strategies in the term of regional revitalization.

Academic Significance and Societal Importance of the Research Achievements

本研究の学術的意義と社会的意義は、SMM戦略の重要性と実行可能性を、より多くの企業に認識させ、ソーシャルメディア商業化により、観光業界における様々な側面でのイノベーションを可能ならしめて、ツーリズム2.0時代のより効果的なマーケティング戦略を実行させることにある。日本では、欧米の先進国に比べ、観光業界においてSMM戦略を本格的に行う企業はまだ多くないので、ソーシャルメディアの利用者数が急激に増え続ける中にあって、本研究のソーシャルメディア・テクノロジーによる新たなマーケティング戦略は、社会的に大きな意味を持つものと考えられる。

Report

(4 results)
  • 2019 Annual Research Report   Final Research Report ( PDF )
  • 2018 Research-status Report
  • 2017 Research-status Report
  • Research Products

    (30 results)

All 2020 2019 2018 2017 Other

All Journal Article (11 results) (of which Int'l Joint Research: 2 results,  Peer Reviewed: 11 results,  Open Access: 1 results) Presentation (12 results) (of which Int'l Joint Research: 12 results,  Invited: 1 results) Book (2 results) Remarks (1 results) Funded Workshop (4 results)

  • [Journal Article] Exploring the role of a local official cartoon character in DMO's social media marketing: The case of Wakapan in Wakayama Prefecture, Japan2020

    • Author(s)
      Kaede Sano, Yuji Yashima, IpKin Anthony Wong, Hajime Takebayashi
    • Journal Title

      The Proceedings of the Council for Australasian Tourism and Hospitality Education (CAUTHE) 30th Annual Conference

      Volume: - Pages: 391-393

    • Related Report
      2019 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] Managing tourists' perceptions of control in the business ecosystem of smart tourism2020

    • Author(s)
      Hiroki Sano, Kaede Sano, Shuichi Nagata
    • Journal Title

      The Proceedings of the Council for Australasian Tourism and Hospitality Education (CAUTHE) 30th Annual Conference

      Volume: - Pages: 458-461

    • Related Report
      2019 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Exploring international tourists’ spatial behavior in Osaka2019

    • Author(s)
      Kaede Sano, Hiroki Sano, Tatsuo Oi
    • Journal Title

      Proceedings of 2019 APacCHRIE & EuroCHRIE Joint Conference

      Volume: - Pages: 2815-2817

    • Related Report
      2019 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Comparing Chinese and American Tourists’ Spatial-Temporal Behavior by GPS Tracking in Osaka.2019

    • Author(s)
      Kaede Sano, Hiroki Sano and Tatsuo Oi
    • Journal Title

      In A. Pabel, E. Konovalov and L. Cassidy (ed.), The Proceedings of the Council for Australasian Tourism and Hospitality Education (CAUTHE) 29th Annual Conference

      Volume: N/A Pages: 517-521

    • Related Report
      2018 Research-status Report
    • Peer Reviewed
  • [Journal Article] THE EFFECT OF DIFFERENT CRISIS COMMUNICATION CHANNELS2019

    • Author(s)
      Kaede Sano and Hiroki Sano
    • Journal Title

      Annals of Tourism Research

      Volume: Special Issue

    • Related Report
      2018 Research-status Report
    • Peer Reviewed
  • [Journal Article] "Adopting recommendations from guidebooks and WOM websites: Astudy of Japanese International Tourists"2017

    • Author(s)
      Kaede Sano, Hayato Nagai
    • Journal Title

      Proceedings of Asia Pacific Tourism Association Annual Conference

      Volume: CD-ROM Pages: 1-5

    • Related Report
      2017 Research-status Report
    • Peer Reviewed
  • [Journal Article] "Finding the Gap between Service Companies and Cus-tomers in Terms of Social CRM: An Exploratory Study of Japan’s Tourism Industry"2017

    • Author(s)
      Kaede Sano
    • Journal Title

      The Proceedings of 5th International Conference, ICServ 2017

      Volume: CD-ROM Pages: 1-8

    • Related Report
      2017 Research-status Report
    • Peer Reviewed
  • [Journal Article] "The Challenges of Social Media Marketing in Tourism 2.0"2017

    • Author(s)
      Kaede Sano
    • Journal Title

      The Proceedings of EATSA 2017

      Volume: CD-ROM Pages: 1-4

    • Related Report
      2017 Research-status Report
    • Peer Reviewed
  • [Journal Article] "Exploring how travel blogs influence solo Chinese tourists to visit Japan: A netnographic study of Chinese tourist’s travel blogs"2017

    • Author(s)
      Kaede Sano
    • Journal Title

      The proceedings of The Council for Australasian Tourism and Hospitality Education (CAUTHE) 28th Annual Conference

      Volume: CD-ROM Pages: 1-7

    • Related Report
      2017 Research-status Report
    • Peer Reviewed
  • [Journal Article] "The challenges of protecting international tourists in Japan: The development of a hazard information system"2017

    • Author(s)
      Hayato Nagai, Brent Ritchie, Kaede Sano, Takashi Yoshino
    • Journal Title

      The proceedings of The Council for Australasian Tourism and Hospitality Education (CAUTHE) 28th Annual Conference

      Volume: CD-ROM Pages: 1-7

    • Related Report
      2017 Research-status Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] 「ツーリズム・マネジメントの最新動向と今後の展望ー用語の類似性に着目したクラスター分析」2017

    • Author(s)
      佐野楓
    • Journal Title

      『観光学』

      Volume: 18 Pages: 133-146

    • Related Report
      2017 Research-status Report
    • Peer Reviewed / Open Access
  • [Presentation] Exploring the role of a local official cartoon character in DMO's social media marketing: The case of Wakapan in Wakayama Prefecture, Japan2020

    • Author(s)
      佐野楓
    • Organizer
      the Council for Australasian Tourism and Hospitality Education (CAUTHE) 30th Annual Conference
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Managing tourists' perceptions of control in the business ecosystem of smart tourism2020

    • Author(s)
      佐野宏樹、佐野楓
    • Organizer
      the Council for Australasian Tourism and Hospitality Education (CAUTHE) 30th Annual Conference
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Spatial analysis on foreign tourists behavior using GPS data: Focusing on Osaka prefecture2019

    • Author(s)
      佐野楓
    • Organizer
      POMS 2019 Annual Conference
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Exploring international tourists’ spatial behavior in Osaka2019

    • Author(s)
      佐野楓
    • Organizer
      2019 APacCHRIE & EuroCHRIE Joint Conference
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Japan’s Tourism Strategy for the Inbound Market2019

    • Author(s)
      佐野楓
    • Organizer
      2019 International Conference on Hospitality, Tourism Management and Industry Development
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research / Invited
  • [Presentation] Comparing Chinese and American Tourists’ Spatial-Temporal Behavior by GPS Tracking in Osaka2019

    • Author(s)
      佐野楓、佐野宏樹
    • Organizer
      Council for Australasian Tourism and Hospitality Education (CAUTHE) 29th Annual Conference
    • Related Report
      2018 Research-status Report
    • Int'l Joint Research
  • [Presentation] "Adopting recommendations from guidebooks and WOM websites: A study of Japanese international tourists"2017

    • Author(s)
      Kaede Sano
    • Organizer
      The 23rd Asia Pacific Tourism Association Annual Conference
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] "Finding the Gap between Service Companies and Customers in Terms of Social CRM"2017

    • Author(s)
      Kaede Sano
    • Organizer
      5th International Conference on Serviceology
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] "The Challenges of Social Media Marketing in Tourism 2.0"2017

    • Author(s)
      Kaede Sano
    • Organizer
      The 3rd Annual Conference of EATSA
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] "Understanding expectations of solo Chinese tourists to Japan through netnographic analysis of popular travel blogs"2017

    • Author(s)
      Kaede Sano
    • Organizer
      The Production and Operations Management Society (POMS) 2017 International conference
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] "Exploring how travel blogs influence solo Chinese tourists to visit Japan"2017

    • Author(s)
      Kaede Sano
    • Organizer
      the 28th Annual CAUTHE conference
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] The challenges of protecting international tourists in Japan: The development of a hazard information system2017

    • Author(s)
      Hayato Nagai, Brent Ritchie, Kaede Sano
    • Organizer
      The 28th Annual CAUTHE conference
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Book] Reputation and image recovery from the Great East Japan Earthquake(洋書 Reputation and Image Recovery for the Tourism Industry に収録)2019

    • Author(s)
      Kaede Sano (Editors: Gabby Walters, Judith Mair)
    • Publisher
      GOODFELLOW Publishers
    • ISBN
      9781911396673
    • Related Report
      2018 Research-status Report
  • [Book] 第3章 顧客満足と顧客ロイヤルティ (『リレーションシップ・マーケティング(第2版)』に収録)2018

    • Author(s)
      佐野楓(岡山武史 編著)
    • Publisher
      五絃舎
    • ISBN
      9784864340892
    • Related Report
      2018 Research-status Report
  • [Remarks] 和歌山大学 研究者総覧

    • URL

      http://wakarid.center.wakayama-u.ac.jp/ProfileRefRes_2392.html#tl

    • Related Report
      2018 Research-status Report
  • [Funded Workshop] The 23rd Asia Pacific Tourism Association Annual Conference2017

    • Related Report
      2017 Research-status Report
  • [Funded Workshop] 5th International Conference on Serviceology2017

    • Related Report
      2017 Research-status Report
  • [Funded Workshop] The Production and Operations Management Society (POMS) 2017 International conference2017

    • Related Report
      2017 Research-status Report
  • [Funded Workshop] the 28th Annual CAUTHE conference2017

    • Related Report
      2017 Research-status Report

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Published: 2017-04-28   Modified: 2021-02-19  

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