The Staff Oasis: The role of staff break rooms for hospitality employees' wellbeing and performance
| Project/Area Number |
17K13805
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| Research Category |
Grant-in-Aid for Young Scientists (B)
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| Allocation Type | Multi-year Fund |
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| Research Field |
Management
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| Research Institution | Ritsumeikan Asia Pacific University |
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Principal Investigator |
Saito Hiroaki 立命館アジア太平洋大学, 国際経営学部, 准教授 (30794812)
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| Project Period (FY) |
2017-04-01 – 2021-03-31
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| Project Status |
Discontinued (Fiscal Year 2020)
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| Budget Amount *help |
¥3,770,000 (Direct Cost: ¥2,900,000、Indirect Cost: ¥870,000)
Fiscal Year 2020: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2019: ¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000)
Fiscal Year 2018: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Fiscal Year 2017: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
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| Keywords | Employee well-being / Breakroom / Emotion / Hospitality / Employee Well-being / Environmental Psychology / Service Management / Recovery / Staff Breakroom / Hospitality Management / HR Management / Emotional Intelligence |
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| Outline of Final Research Achievements |
The study sought to understand the role of staff break rooms in creating a restorative environment to help employees cope with their work related stress. With the JSPS grant, I could conduct a thorough literature review, complete the data collection (both interview and survey data) from both Japan and Australia, analyse the data, and prepare a manuscript. The manuscript was submitted to a top-tier international journal, Cornell Hospitality Quarterly, which is currently under review. The study results suggest that there are five main dimensions in the staff breakrooms that affect employees’ restoration, which include sensory, functional, social, cultural and natural components. These dimensions foster employees’ certain recovery activities and experiences during their breaktime. The research ideas and preliminary findings were presented at three international conferences and were well received.
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| Academic Significance and Societal Importance of the Research Achievements |
This research was unique and innovative as it focuses on the role of an organisation’s restorative spaces as one way to mitigate the negative impacts of emotional labour, promote employee wellbeing and increase employee performance in customer service.
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Report
(4 results)
Research Products
(3 results)
