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Socially-Conscious Service System Design in the Era of Digital Transformation (SoSDeX)

Research Project

Project/Area Number 19H04416
Research Category

Grant-in-Aid for Scientific Research (B)

Allocation TypeSingle-year Grants
Section一般
Review Section Basic Section 90010:Design-related
Research InstitutionNational Institute of Advanced Industrial Science and Technology

Principal Investigator

Watanabe Kentaro  国立研究開発法人産業技術総合研究所, 情報・人間工学領域, 上級主任研究員 (10635808)

Co-Investigator(Kenkyū-buntansha) 木下 裕介  東京大学, 大学院工学系研究科(工学部), 准教授 (60617158)
竹中 毅  国立研究開発法人産業技術総合研究所, 情報・人間工学領域, 研究チーム長 (70396802)
Project Period (FY) 2019-04-01 – 2022-03-31
Project Status Completed (Fiscal Year 2021)
Budget Amount *help
¥17,030,000 (Direct Cost: ¥13,100,000、Indirect Cost: ¥3,930,000)
Fiscal Year 2021: ¥4,680,000 (Direct Cost: ¥3,600,000、Indirect Cost: ¥1,080,000)
Fiscal Year 2020: ¥6,240,000 (Direct Cost: ¥4,800,000、Indirect Cost: ¥1,440,000)
Fiscal Year 2019: ¥6,110,000 (Direct Cost: ¥4,700,000、Indirect Cost: ¥1,410,000)
Keywordsデジタル化 / サービスシステム / 社会的影響 / サービスイノベーション / デザイン
Outline of Research at the Start

デジタル技術を活用した、サービス分野におけるイノベーションに対する期待に対し、社会的悪影響に対する懸念も根強い。社会に対し責任あるイノベーションを実現するためには、多様な利害関係者への長期的な影響に配慮し、デジタル技術とその活用方法を、サービス全体のあり方を含めデザインしていくことが必要である。そこで本研究では、社会への長期的・多面的な影響を考慮した、デジタル技術を活用したサービスシステムのデザイン手法の開発を行う。

Outline of Final Research Achievements

The social concern toward the negative impact of prevailing digital technologies is increasing. Against this backdrop, this study aimed at developing design methods and methodology of digital technology-assisted service system (DSS) considering its multifaceted impacts to the society. We developed a DSS modeling method, a DSS design methodology with stakeholder participation, and an impact assessment method. These methods and methodology were evaluated through several design cases.

Academic Significance and Societal Importance of the Research Achievements

人工知能やソーシャルロボット等、デジタル技術に対する社会的悪影響の懸念が強まる中、技術開発・社会実装に対する規範・原則の提言にとどまらず、具体的な開発・実装の方法論の必要性が叫ばれている。本研究を通じて、多様な価値を考慮した上でデジタル技術とその使い方、価値創出の仕組み全体をデザインする方法論を提示したことは、デザイン学・サービス工学・情報学等への学術的貢献はもとより、社会的にも有益であると考える。

Report

(4 results)
  • 2021 Annual Research Report   Final Research Report ( PDF )
  • 2020 Annual Research Report
  • 2019 Annual Research Report
  • Research Products

    (25 results)

All 2022 2021 2020 2019 Other

All Journal Article (11 results) (of which Peer Reviewed: 7 results,  Open Access: 1 results) Presentation (13 results) (of which Int'l Joint Research: 8 results) Remarks (1 results)

  • [Journal Article] デジタル技術活用型サービスシステム設計方法論の適用 ―コミュニケーションツールを題材としてー2022

    • Author(s)
      高木 咲恵, 木下 裕介, 渡辺 健太郎, 森 郁惠, 梅田 靖
    • Journal Title

      サービス学会第10回国内大会 講演論文集

      Volume: -

    • Related Report
      2021 Annual Research Report
  • [Journal Article] 介護サービスシステムのデジタル化に向けた協働実践の実態調査2022

    • Author(s)
      渡辺 健太郎
    • Journal Title

      サービス学会第10回国内大会 講演論文集

      Volume: -

    • Related Report
      2021 Annual Research Report
  • [Journal Article] Scenario-Based Design Process for Digital Technology Assisted Service System2021

    • Author(s)
      Kaito Tsunetomo, Kentaro Watanabe, Yusuke Kishita
    • Journal Title

      Proceedings of the 30th RESER International Congress & Co-VAL Conference

      Volume: -

    • Related Report
      2020 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Proposing Remote Video Conversation System "PARAPPA": Delivering the Gesture and Body Posture with Rotary Screen2021

    • Author(s)
      Koki Ijuin, Kunihiro Ogata, Kentaro Watanabe, Hiroyasu Miwa, Yoshinobu Yamamoto
    • Journal Title

      Proceedings of the 30th IEEE International Conference on Robot & Human Interactive Communication (RO-MAN2021)

      Volume: - Pages: 1060-1065

    • DOI

      10.1109/ro-man50785.2021.9515454

    • Related Report
      2020 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Interactive Robotic Systems as Boundary-Crossing Robots - the User’s View2020

    • Author(s)
      Kentaro Watanabe, Kristiina Jokinen
    • Journal Title

      Proceedings of the 29th IEEE International Conference on Robot & Human Interactive Communication (RO-MAN2020)

      Volume: - Pages: 335-340

    • DOI

      10.1109/ro-man47096.2020.9223575

    • Related Report
      2020 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Conceptual design framework for digital technology assisted service system2020

    • Author(s)
      Kentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo
    • Journal Title

      ServDes.2020: Tensions, Paradoxes, Plurality

      Volume: - Pages: 190-202

    • Related Report
      2020 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Extracting Users’ Values for Digital Technology-Assisted Service System Design2020

    • Author(s)
      常友 魁人, 渡辺 健太郎, 木下 裕介
    • Journal Title

      The Proceedings of Design & Systems Conference

      Volume: 2020.30 Issue: 0 Pages: 2209

    • DOI

      10.1299/jsmedsd.2020.30.2209

    • NAID

      130008058650

    • ISSN
      2424-3078
    • Related Report
      2020 Annual Research Report
  • [Journal Article] デジタル技術活用型サービスシステム設計に向けたユーザの価値抽出のための参加型ワークショップの実践2020

    • Author(s)
      常友魁人, 渡辺健太郎, 木下裕介
    • Journal Title

      エコデザイン・プロダクツ&サービスシンポジウム2020予稿集

      Volume: - Pages: 122-125

    • Related Report
      2020 Annual Research Report
  • [Journal Article] Socially-Conscious Service System Design in the Digital Era: Research Agenda2020

    • Author(s)
      Watanabe Kentaro、Kishita Yusuke、Tsunetomo Kaito、Takenaka Takeshi
    • Journal Title

      Serviceology for Services 7th International Conference, ICServ 2020, Osaka, Japan, Proceedings

      Volume: 1189 Pages: 266-274

    • DOI

      10.1007/978-981-15-3118-7_17

    • ISBN
      9789811531170, 9789811531187
    • Related Report
      2019 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 社会的影響を考慮したデジタル技術活用型サービスシステムのモデル化:観光サービスの事例分析2020

    • Author(s)
      常友 魁人、渡辺 健太郎、木下 裕介
    • Journal Title

      サービス学会第8回国内大会講演論文集

      Volume: -

    • Related Report
      2019 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Boundary-Crossing Robots: Societal Impact of Interactions with Socially Capable Autonomous Agents2019

    • Author(s)
      Jokinen Kristiina、Watanabe Kentaro
    • Journal Title

      Social Robotics, 11th International Conference, ICSR 2019, Madrid, Spain, Proceedings

      Volume: 11876 Pages: 3-13

    • DOI

      10.1007/978-3-030-35888-4_1

    • ISBN
      9783030358877, 9783030358884
    • Related Report
      2019 Annual Research Report
    • Peer Reviewed
  • [Presentation] デジタル技術活用型サービスシステム設計方法論の適用 ―コミュニケーションツールを題材としてー2022

    • Author(s)
      高木 咲恵, 木下 裕介, 渡辺 健太郎, 森 郁惠, 梅田 靖
    • Organizer
      サービス学会第10回国内大会
    • Related Report
      2021 Annual Research Report
  • [Presentation] 介護サービスシステムのデジタル化に向けた協働実践の実態調査2022

    • Author(s)
      渡辺 健太郎
    • Organizer
      サービス学会第10回国内大会
    • Related Report
      2021 Annual Research Report
  • [Presentation] Scenario-Based Design Process for Digital Technology Assisted Service System2021

    • Author(s)
      Kaito Tsunetomo, Kentaro Watanabe, Yusuke Kishita
    • Organizer
      The 30th RESER International Congress & Co-VAL Conference
    • Related Report
      2020 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Scenario-Based Design Process for Digital Technology Assisted Service System2021

    • Author(s)
      Koki Ijuin, Kunihiro Ogata, Kentaro Watanabe, Hiroyasu Miwa, Yoshinobu Yamamoto
    • Organizer
      The 30th IEEE International Conference on Robot & Human Interactive Communication (RO-MAN2021)
    • Related Report
      2020 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Avatar-mediated service encounter and its impact after COVID-192021

    • Author(s)
      Kentaro Watanabe
    • Organizer
      Naples Forum on Service 2021
    • Related Report
      2020 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Digital transformation strategy of service systems for enhancing human experiences2021

    • Author(s)
      Takeshi Takenaka, Kentaro Watanabe, Hiroyasu Miwa, Akio Sashima
    • Organizer
      The 12th International Conference on Applied Human Factors and Ergonomics (AHFE 2021)
    • Related Report
      2020 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Interactive Robotic Systems as Boundary-Crossing Robots - the User’s View2020

    • Author(s)
      Kentaro Watanabe, Kristiina Jokinen
    • Organizer
      The 29th IEEE International Conference on Robot & Human Interactive Communication (RO-MAN2020)
    • Related Report
      2020 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Conceptual design framework for digital technology assisted service system2020

    • Author(s)
      Kentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo
    • Organizer
      ServDes.2020: Tensions, Paradoxes, Plurality
    • Related Report
      2020 Annual Research Report
    • Int'l Joint Research
  • [Presentation] デジタル技術活用型サービスシステム設計に向けたユーザの価値抽出 (高齢者見守りサービスシステムへの適用)2020

    • Author(s)
      常友 魁人, 渡辺 健太郎, 木下 裕介
    • Organizer
      第30回日本機械学会設計工学・システム部門講演会
    • Related Report
      2020 Annual Research Report
  • [Presentation] デジタル技術活用型サービスシステム設計に向けたユーザの価値抽出のための参加型ワークショップの実践2020

    • Author(s)
      常友魁人, 渡辺健太郎, 木下裕介
    • Organizer
      エコデザイン・プロダクツ&サービスシンポジウム2020
    • Related Report
      2020 Annual Research Report
  • [Presentation] 社会的影響を考慮したデジタル技術活用型サービスシステムのモデル化:観光サービスの事例分析2020

    • Author(s)
      常友 魁人、渡辺 健太郎、木下 裕介
    • Organizer
      サービス学会第8回国内大会
    • Related Report
      2019 Annual Research Report
  • [Presentation] Socially-Conscious Service System Design in the Era of Digital Transformation2019

    • Author(s)
      Watanabe Kentaro
    • Organizer
      International Conference on Engineering Design 2019 (ICED19)
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Boundary-Crossing Robots: Societal Impact of Interactions with Socially Capable Autonomous Agents2019

    • Author(s)
      Jokinen Kristiina、Watanabe Kentaro
    • Organizer
      ICSR 2019
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Remarks] SoSDeX

    • URL

      https://www.sosdex-project.com/

    • Related Report
      2019 Annual Research Report

URL: 

Published: 2019-04-18   Modified: 2023-01-30  

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