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Tourist satisfaction - loyalty and resident perception in over-tourism context: Possible policies to promote tourism and enhance community satisfaction

Research Project

Project/Area Number 19K20577
Research Category

Grant-in-Aid for Early-Career Scientists

Allocation TypeMulti-year Fund
Review Section Basic Section 80020:Tourism studies-related
Research InstitutionTokyo Metropolitan University (2021-2023)
Japan Transport and Tourism Research Institute (2019-2020)

Principal Investigator

NGUYEN VAN TRUONG  東京都立大学, 都市環境科学研究科, 特任助教 (90837593)

Project Period (FY) 2019-04-01 – 2024-03-31
Project Status Completed (Fiscal Year 2023)
Budget Amount *help
¥4,160,000 (Direct Cost: ¥3,200,000、Indirect Cost: ¥960,000)
Fiscal Year 2021: ¥130,000 (Direct Cost: ¥100,000、Indirect Cost: ¥30,000)
Fiscal Year 2020: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2019: ¥2,730,000 (Direct Cost: ¥2,100,000、Indirect Cost: ¥630,000)
KeywordsOvertourism / Negative tourism impacts / Carrying capacity / Tourist satisfaction / Resident satisfaction / Conceptual framework / qualitative analysis / quantitative analysis / overtourism policy / Resident quality of life / Tourism policy
Outline of Research at the Start

The study determines determinants destination satisfaction, loyalty of tourists and the impacts of overtourism on local resident quality of life (QoL). Then, policy implications will be formulated to promote the tourist satisfaction and mitigate the local QoL. The methods used are Confirmatory Factor Analysis and Structural Equation Modeling.

Outline of Final Research Achievements

The study has two main archievements as follows:
Archievement 1: An Analysis of Overtourism Policies in Cities by Combining Quantitative and Qualitative Criteria,Transport Policy Studies'Review,2022, 10.24639/tpsr.TPSR_24R_01
Archievement 2: MANAGEMENT OF NEGATIVE TOURISM IMPACTS: Vietnamese and Japanese Cities,in "Managing Destinations: From Theories to Practices," Under review.

Academic Significance and Societal Importance of the Research Achievements

Overtourism has been becoming a global concern. The study classified policies according to their type and degree of involvement based on qualitative information and quantitative statistical information. It suggested policies to the overtourism and directions of development of tourist destinations.

Report

(6 results)
  • 2023 Annual Research Report   Final Research Report ( PDF )
  • 2022 Research-status Report
  • 2021 Research-status Report
  • 2020 Research-status Report
  • 2019 Research-status Report
  • Research Products

    (6 results)

All 2024 2022 2020 2019 Other

All Journal Article (3 results) (of which Int'l Joint Research: 1 results,  Peer Reviewed: 2 results,  Open Access: 1 results) Presentation (1 results) (of which Invited: 1 results) Remarks (2 results)

  • [Journal Article] “MANAGEMENT OF NEGATIVE TOURISM IMPACTS: Vietnamese and Japanese Cities.”2024

    • Author(s)
      Nguyen Van Truong, Shimizu Tetsuo
    • Journal Title

      This is under review and had positive comments. It is expected to publish in 2024

      Volume: --

    • Related Report
      2023 Annual Research Report
    • Peer Reviewed
  • [Journal Article] An Analysis of Overtourism Policies in Cities by Combining Quantitative and Qualitative Criteria2022

    • Author(s)
      Nguyen Van Truong, Fukuda Daisuke
    • Journal Title

      Transport Policy Studies' Review

      Volume: 24 Issue: 0 Pages: 006-018

    • DOI

      10.24639/tpsr.TPSR_24R_01

    • NAID

      130008077673

    • ISSN
      1344-3348, 2433-7366
    • Year and Date
      2022-02-28
    • Related Report
      2022 Research-status Report 2021 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] -2020

    • Author(s)
      -
    • Journal Title

      -

      Volume: -

    • Related Report
      2020 Research-status Report 2019 Research-status Report
  • [Presentation] OVERTOURISM: AN INTERNATIONAL COMPARISON OF CURRENT SITUATIONS AND POLICY IMPLEMENTATIONS2019

    • Author(s)
      Nguyen Van Truong
    • Organizer
      The 46 th Symposium on Japan Transport and Tourism Research Institute: Winter 2019
    • Related Report
      2019 Research-status Report
    • Invited
  • [Remarks] https://www.jttri.or.jp

    • URL

      https://www.jttri.or.jp/sympo46-11.pdf

    • Related Report
      2023 Annual Research Report
  • [Remarks] 一般財団法人運輸総合研究所

    • URL

      https://www.jttri.or.jp/sympo46-11.pdf

    • Related Report
      2019 Research-status Report

URL: 

Published: 2019-04-18   Modified: 2025-01-30  

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