Designing Corporate In-house Dispute Resolution Systems and Developing Negotiation Skills

• Project/Area Number: 20530351
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Single-year Grants
• Section: 一般
• Research Field: Business administration
• Research Institution: Nagoya City University
• Principal Investigator: OKUMURA Tetsushi Nagoya City University, 大学院・経済学研究科, 教授 (00224171)
• Project Period (FY): 2008 – 2010
• Project Status: Completed (Fiscal Year 2010)
• Budget Amount: ¥4,420,000 (Direct Cost: ¥3,400,000、Indirect Cost: ¥1,020,000); Fiscal Year 2010: ¥780,000 (Direct Cost: ¥600,000、Indirect Cost: ¥180,000); Fiscal Year 2009: ¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000); Fiscal Year 2008: ¥2,080,000 (Direct Cost: ¥1,600,000、Indirect Cost: ¥480,000)
• Keywords: 人的資源管理 / 紛争解決 / 交渉 / 制度設計 / スキル開発 / 企業内紛争解決例 / 企業内紛争解決制度

Research Abstract

This research clarified that the effectiveness of In-house Dispute Resolution Systems introduced by a few Japanese companies and several U.S. and European companies. Developing dispute handling skills are also feasible through certain teaching materials and methods. Some companies seem to be hesitated to invest for designing dispute resolution systems, but it would be useful for them to run cost/benefit analysis for them.

Research Products

• [Journal Article] Cultural Differences in the Function and Meaning of Apologies (2010)
  • Author(s): William W. Maddux, Tetsushi Okumura, Peter H. Kim, Jeanne M. Brett
  • Journal Title: International Journal of Conflict Management (accepted,forthcoming)
  • Peer Reviewed
• [Presentation] How Organization Structures Change : a case of designing in-house dispute resolution system (2010)
  • Author(s): Okumura, Tetsushi
  • Organizer: The Conference of Organizations Change in Response to Environmental Demands, at ESSEC Business School
  • Place of Presentation: Cergy-Pontoise, France
  • Year and Date: 2010-03-04
• [Presentation] Managerial Behavior as a Third Party in Departmental Conflicts (2009)
  • Author(s): Okumura, Tetsushi
  • Organizer: Korean Association for Negotiation Studies
  • Place of Presentation: Seoul, Korea
  • Year and Date: 2009-06-22
• [Presentation] Managerial Behavior as a Third Party in Departmental Conflict (2009)
  • Author(s): 奥村哲史
  • Organizer: Korean Business School & Korean Association for Negotiation Studies, Negotiation Seminar
  • Place of Presentation: Seoul, Korea(招待)
  • Year and Date: 2009-06-21
• [Presentation] The role of Culture and Partner's needs in predicting the effectiveness of Influence in Negotiation (2009)
  • Author(s): Okumura, Tetsushi
  • Organizer: International Association for Conflict Management
  • Place of Presentation: Kyoto, Japan
  • Year and Date: 2009-06-17
• [Presentation] The role of culture and partner's needs in predicting the effectiveness of influence in negotiation (2009)
  • Author(s): 奥村哲史
  • Organizer: International Association for Conflict Management
  • Place of Presentation: 京都、日本
  • Year and Date: 2009-06-15
• [Presentation] Changes in Industrial Relations and its Consequences for Workers : The situation in Japan (2009)
  • Author(s): 奥村哲史
  • Organizer: European Congress of Work and Organizational Psychology
  • Place of Presentation: Santiago de Compostela, Spain
  • Year and Date: 2009-05-16
• [Presentation] Changes in Industrial Relations and its Consezuences for Workers : The situation I Japan (2009)
  • Author(s): Okumura, Tetsushi
  • Organizer: European Congress of Work and Organizational Psychology
  • Place of Presentation: Santiago de Compostela, Spain
  • Year and Date: 2009-05-14