| Budget Amount *help |
¥27,300,000 (Direct Cost: ¥21,000,000、Indirect Cost: ¥6,300,000)
Fiscal Year 2011: ¥9,230,000 (Direct Cost: ¥7,100,000、Indirect Cost: ¥2,130,000)
Fiscal Year 2010: ¥9,230,000 (Direct Cost: ¥7,100,000、Indirect Cost: ¥2,130,000)
Fiscal Year 2009: ¥8,840,000 (Direct Cost: ¥6,800,000、Indirect Cost: ¥2,040,000)
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| Research Abstract |
Services must be improved automatically by observation of the customers. This research deals with automatic evaluation of customer satisfaction. Several fundamental services are analyzed to get the characteristics of the services ; handling operations, bowing in restaurant, and coffee shop operation. In addition, expectation by customers and satisfaction of a group are discussed.
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