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The Effects of Inter-Relationships in Solution Offerings

Research Project

Project/Area Number 21530435
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeSingle-year Grants
Section一般
Research Field Commerce
Research InstitutionKobe University

Principal Investigator

MINAMI Chieko  神戸大学, 大学院・経営学研究科, 教授 (90254234)

Co-Investigator(Kenkyū-buntansha) TAKASHIMA Katsuyoshi  神戸大学, 大学院・経営学研究科, 教授 (30197090)
KOU Rin  神戸大学, 大学院・経営学研究科, 教授 (40225363)
Project Period (FY) 2009 – 2011
Project Status Completed (Fiscal Year 2011)
Budget Amount *help
¥4,290,000 (Direct Cost: ¥3,300,000、Indirect Cost: ¥990,000)
Fiscal Year 2011: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2010: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2009: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
Keywordsマーケティング / 流通 / ITC / ソリューション / 情報通信 / サービス / 顧客関係管理 / クラウド・コンピューティング / リテール・ソリューション / GIS / IS / 営業改革 / IT / アウトソーシング / システマ・インテグレーション / 情報システム / 顧客関係マネジメント / プロジェクト・マメジメント
Research Abstract

This research showed that the influencing conditions of effective solution offerings are regarded as a relational and reciprocal process. The authors found that value is offered to customers through developed knowledge gained from relational exchanges between suppliers and customer firms, while in addition, suppliers also gain "relationship value" through safeguarding its own technological investment.

Report

(4 results)
  • 2011 Annual Research Report   Final Research Report ( PDF )
  • 2010 Annual Research Report
  • 2009 Annual Research Report
  • Research Products

    (66 results)

All 2012 2011 2010 2009 Other

All Journal Article (29 results) (of which Peer Reviewed: 13 results) Presentation (31 results) Book (3 results) Remarks (3 results)

  • [Journal Article] B to Bマーケティングにおけるサービス志向アプローチの課題と可能性2012

    • Author(s)
      南知惠子・西岡健一・坂間十和子
    • Journal Title

      国民経済雑誌

      Volume: 205巻4号 Pages: 11-22

    • NAID

      110009005114

    • Related Report
      2011 Final Research Report
  • [Journal Article] Value Creation in Reciprocal Process of Solutions2012

    • Author(s)
      Minami, Chieko・Nishioka, Kenichi
    • Journal Title

      The Journal of Japanese Operations Management and Strategy

      Volume: Vol.3, No.1 Pages: 74-90

    • NAID

      130005878509

    • Related Report
      2011 Final Research Report
    • Peer Reviewed
  • [Journal Article] B to Bマーケティングにおけるサービス志向アプローチの課題と可能性2012

    • Author(s)
      南知恵子, 西岡健一, 坂間十和子
    • Journal Title

      国民経済雑誌

      Volume: 205巻4号(印刷中)(掲載確定)

    • NAID

      110009005114

    • Related Report
      2011 Annual Research Report
  • [Journal Article] Value Creation in Reciprocal Process of Solutions2012

    • Author(s)
      Chieko Minami, Kenichi Nishioka
    • Journal Title

      The Journal of Japanese Operations Management and Strategy

      Volume: Vol.3,No.1(印刷中)(掲載確定)

    • NAID

      130005878509

    • Related Report
      2011 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 脱コモディティ化と「久保田」ブランドの構築2012

    • Author(s)
      松尾睦・高嶋克義
    • Journal Title

      マーケティングジャーナル

      Volume: 124(印刷中)(掲載確定)

    • Related Report
      2011 Annual Research Report
  • [Journal Article] A Longitudinal Study of the Impact Of Inter-Relationships in Retail Solution2011

    • Author(s)
      Minami Chieko・Nishioka Kenichi
    • Journal Title

      The proceedings of 16^<th> European Association of Education and Research in Commercial Distribution

    • Related Report
      2011 Final Research Report
    • Peer Reviewed
  • [Journal Article] サービス・イノベーションIKEA Japanの事例2011

    • Author(s)
      南知惠子・森村文一
    • Journal Title

      内閣府経済社会総合研究所国際共同研究製造業研究会「サービス・イノベーション政策に関する国際共同研究」報告書

    • Related Report
      2011 Final Research Report
  • [Journal Article] 小売市場における価格競争と差別化戦略2011

    • Author(s)
      高嶋克義
    • Journal Title

      国民経済雑誌

      Volume: 第205巻第3号 Pages: 1-13

    • NAID

      110008914970

    • Related Report
      2011 Annual Research Report 2011 Final Research Report
  • [Journal Article] A Longitudinal Study of the Impact of Inter-Relationships in Retail Solution2011

    • Author(s)
      Chieko Minami, Kenichi Nishioka
    • Journal Title

      The proceedings of 16^<th> European Association of Education and Research in Commercial Distribution 2011, Parma, Italy

    • Related Report
      2011 Annual Research Report
    • Peer Reviewed
  • [Journal Article] サービス・イノベーションIKEA Japanの事例2011

    • Author(s)
      南知惠子、森村文一
    • Journal Title

      内閣府経済社会総合研究所国際共同研究製造業研究会・「サービス・イノベーション政策に関する国際共同研究」報告書

    • Related Report
      2011 Annual Research Report
  • [Journal Article] グローバル・サプライ・チェーン・ネットワークの戦略とマネジメント2011

    • Author(s)
      黄りん
    • Journal Title

      国民経済雑誌

      Volume: 第204巻4号 Pages: 31-41

    • Related Report
      2011 Annual Research Report 2010 Annual Research Report
  • [Journal Article] 改善志向の営業プロセス管理-日本ベーリンガーインゲルハイムの事例-2011

    • Author(s)
      松尾睦・早川勝夫・高嶋克義
    • Journal Title

      マーケティングジャーナル

      Volume: 第30巻第3号 Pages: 67-80

    • NAID

      130007994872

    • Related Report
      2010 Annual Research Report
    • Peer Reviewed
  • [Journal Article] When the Best Packaging Is No Packaging2010

    • Author(s)
      Minami Chieko
    • Journal Title

      International Commerce Review : ECR Journal

      Volume: Vol.9, No.1 Pages: 59-65

    • Related Report
      2011 Final Research Report 2010 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 日本版顧客満足度指数(JCSI)のモデル開発とその理論的な基礎2010

    • Author(s)
      南知惠子
    • Journal Title

      季刊マーケティングジャーナル

      Volume: 117巻 Pages: 4-19

    • NAID

      130008000127

    • Related Report
      2011 Final Research Report
  • [Journal Article] 改善志向の営業プロセス管理-日本べーリンガーインゲルハイムの事例-2010

    • Author(s)
      松尾睦・早川勝夫・高嶋克義
    • Journal Title

      マーケティングジャーナル

      Volume: 第30巻第3号 Pages: 67-80

    • Related Report
      2011 Final Research Report
    • Peer Reviewed
  • [Journal Article] グローバル・サプライ・チェーン・ネットワークの戦略とマネジメント2010

    • Author(s)
      黄りん
    • Journal Title

      国民経済雑誌

      Volume: 第203巻第4号 Pages: 1-11

    • Related Report
      2011 Final Research Report
  • [Journal Article] 日本版顧客満足度指数(JCSI)のモデル開発とその理論的な基礎2010

    • Author(s)
      南知恵子(共著者:小川耕輔)
    • Journal Title

      季刊マーケティングジャーナル

      Volume: 117 Pages: 4-19

    • NAID

      130008000127

    • Related Report
      2010 Annual Research Report
  • [Journal Article] サービス・ドミナント・ロジックにおけるマーケティング論発展の可能性と課題2010

    • Author(s)
      南知恵子
    • Journal Title

      国民経済雑誌

      Volume: 第201巻第1号 Pages: 65-77

    • NAID

      110007578331

    • Related Report
      2010 Annual Research Report
  • [Journal Article] 小売革新におけるCRMの役割2010

    • Author(s)
      南知惠子
    • Journal Title

      小売業革新(千倉書房)

      Pages: 113-133

    • Related Report
      2009 Annual Research Report
  • [Journal Article] The New Role of Call Centres for Manufacturers2009

    • Author(s)
      Minami Chieko
    • Journal Title

      The Marketing Review

      Volume: Vol.9, No.2 Pages: 115-126

    • Related Report
      2011 Final Research Report
    • Peer Reviewed
  • [Journal Article] インターナル・アウトソーシングと内部市場戦略キリンビジネスシステムのケース2009

    • Author(s)
      吉田満梨・依田祐一・南知惠子
    • Journal Title

      季刊マーケティング・ジャーナル

      Volume: 第112号 Pages: 2-17

    • NAID

      130008037402

    • Related Report
      2011 Final Research Report
  • [Journal Article] サービス・イノベーションにおけるCRMの方向性2009

    • Author(s)
      南知惠子
    • Journal Title

      ビジネス・インサイトワークショップ現代経営学研究所発行

      Volume: No.4 Pages: 1-43

    • Related Report
      2011 Final Research Report
  • [Journal Article] 中国企業のビジネスシステムと競争力2009

    • Author(s)
      黄りん
    • Journal Title

      中国経営管理研究

      Volume: 第8号 Pages: 3-22

    • Related Report
      2011 Final Research Report
    • Peer Reviewed
  • [Journal Article] Competition Based on Marketing Resources China Information2009

    • Author(s)
      Kou Rin
    • Journal Title

      A Journal on Contemporary China Studies

      Volume: Vol XXIII No 1 Pages: 129-157

    • Related Report
      2011 Final Research Report
    • Peer Reviewed
  • [Journal Article] The New Role of Call Centres for Manufacturers2009

    • Author(s)
      南知惠子
    • Journal Title

      The Marketing Review Vol.9, No.2

      Pages: 115-126

    • Related Report
      2009 Annual Research Report
    • Peer Reviewed
  • [Journal Article] インターナル・アウトソーシングと内部市場戦略 -キリンビジネスシステムのケース-2009

    • Author(s)
      吉田満梨, 依田祐一, 南知惠子
    • Journal Title

      季刊マーケティング・ジャーナル 112号

      Pages: 2-17

    • NAID

      130008037402

    • Related Report
      2009 Annual Research Report
  • [Journal Article] サービス・イノベーションにおけるCRMの方向性2009

    • Author(s)
      南知惠子
    • Journal Title

      ビジネス・インサイト ワークショップ 現代経営学研究所発行 No4

      Pages: 1-43

    • Related Report
      2009 Annual Research Report
  • [Journal Article] 中国企業のビジネスシステムと競争力2009

    • Author(s)
      黄りん
    • Journal Title

      中国経営管理研究 第8号

      Pages: 3-22

    • Related Report
      2009 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Competition Based on Marketing Resources China Information2009

    • Author(s)
      黄りん
    • Journal Title

      A Journal on Contemporary China Studies Vol XXIII, No 1

      Pages: 129-157

    • Related Report
      2009 Annual Research Report
    • Peer Reviewed
  • [Presentation] マーケティング戦略における組織と資源の再検討2011

    • Author(s)
      高嶋克義
    • Organizer
      日本商業学会全国研究報告会
    • Place of Presentation
      青山学院大学東京
    • Year and Date
      2011-12-17
    • Related Report
      2011 Final Research Report
  • [Presentation] マーケティング戦略における組織と資源の再検討2011

    • Author(s)
      高嶋克義
    • Organizer
      日本商業学会全国研究報告会
    • Place of Presentation
      青山学院大学
    • Year and Date
      2011-12-17
    • Related Report
      2011 Annual Research Report
  • [Presentation] Online Mass Customization in Developing Countries : the Effect of Consumer Product & Process Knowledge on Personalized Recommendations2011

    • Author(s)
      Asoka Malawi Arachchige and Takashima Katsuyoshi
    • Organizer
      25^<th> Annual Australian and New Zealand A cademy of Management Conference
    • Place of Presentation
      Amora Hotel
    • Year and Date
      2011-12-08
    • Related Report
      2011 Final Research Report
  • [Presentation] Online Mass Customization in Developing Countries : the Effect of Consumer Product & Process Knowledge on Personalized Recommendations2011

    • Author(s)
      Asoka Malawi Arachchige, Katsuyoshi Takashima
    • Organizer
      25th Annual Australian and New Zealand Academy of Management Conference
    • Place of Presentation
      Amora Hotel, Wellington, New Zealand
    • Year and Date
      2011-12-08
    • Related Report
      2011 Annual Research Report
  • [Presentation] Too much of something can be a BAD thing : Using IT to improve queuing performance in Beisia Supermarket Japan2011

    • Author(s)
      Jenet Godsell, Mark Johnson, Minami Chieko, Nishioka Kenichi
    • Organizer
      4^<th> EurOMA's International Forum on Service Operations Management
    • Place of Presentation
      University of Florence Italy
    • Year and Date
      2011-09-19
    • Related Report
      2011 Final Research Report
  • [Presentation] Too much of something can be a BAD thing : Using IT to improve queuing performance in Beisia Supermarket, Japan2011

    • Author(s)
      Jenet Godsell, Mark Johnson, Chieko Minami, Kenichi Nishioka
    • Organizer
      4^<th> EurOMA's International Forum on Service Operations Management
    • Place of Presentation
      University of Florence, Italy
    • Year and Date
      2011-09-19
    • Related Report
      2011 Annual Research Report
  • [Presentation] 小売企業における組織アーキテクチャとマーチャンダイジング行動2011

    • Author(s)
      高嶋克義
    • Organizer
      日本商業学会関西部会
    • Place of Presentation
      大坂市立大学文化交流センター
    • Year and Date
      2011-09-17
    • Related Report
      2011 Annual Research Report 2011 Final Research Report
  • [Presentation] A Longitudinal Study of the Impact of Inter-Relationships in Retail Solution2011

    • Author(s)
      Minami Chieko, Nishioka Kenichi
    • Organizer
      16^<th> European Association of Education and Research in Commercial Distribution
    • Place of Presentation
      University of Parma Italy
    • Year and Date
      2011-06-30
    • Related Report
      2011 Annual Research Report 2011 Final Research Report
  • [Presentation] リテール・イノベーションーGMAP社のケース2011

    • Author(s)
      南知惠子
    • Organizer
      オペレーションズ・マネジメント & ストラテジー学会
    • Place of Presentation
      横浜国立大学
    • Year and Date
      2011-06-18
    • Related Report
      2011 Final Research Report
  • [Presentation] リテール・イノベーション-GMAP社のケース2011

    • Author(s)
      南知惠子
    • Organizer
      オペレーションズ・マネジメント&ストラテジー学会
    • Place of Presentation
      横浜国立大学
    • Year and Date
      2011-06-18
    • Related Report
      2011 Annual Research Report
  • [Presentation] B to B取引におけるサービス品質の形成過程と評価問題2011

    • Author(s)
      南知惠子
    • Organizer
      日本商業学会
    • Place of Presentation
      熊本学園大
    • Year and Date
      2011-05-29
    • Related Report
      2011 Final Research Report
  • [Presentation] B to B取引におけるサービス品質の形成過程と評価問題2011

    • Author(s)
      南知惠子
    • Organizer
      日本商業学会
    • Place of Presentation
      熊本学園大学
    • Year and Date
      2011-05-29
    • Related Report
      2011 Annual Research Report
  • [Presentation] サービス・イノベーション政策に関する国際共同研究:イケアの事例2011

    • Author(s)
      南知惠子
    • Organizer
      内閣府経済社会総合研究所製造業セミナー・組織学会共催
    • Place of Presentation
      ベルサール八重洲,東京
    • Year and Date
      2011-02-16
    • Related Report
      2011 Final Research Report
  • [Presentation] サービス・イノベーション政策に関する国際共同研究:イケアの事例2011

    • Author(s)
      南知恵子
    • Organizer
      内閣府経済社会総合研究所製造業セミナー・組織学会共催
    • Place of Presentation
      ベルサール八重洲(東京都)
    • Year and Date
      2011-02-16
    • Related Report
      2010 Annual Research Report
  • [Presentation] Corporate Social Responsibility and Product Evaluation : Moderating Role of Brand Familiarity2010

    • Author(s)
      Chamila Roshani Perera, Katsuyoshi Takashima
    • Organizer
      24th Annual Australian and New Zealand Academy of Management Conference
    • Place of Presentation
      Adelaide, Australia
    • Year and Date
      2010-12-08
    • Related Report
      2010 Annual Research Report
  • [Presentation] 日本版顧客満足度指数と消費者行動研究2010

    • Author(s)
      南知惠子
    • Organizer
      日本消費者行動研究学会
    • Place of Presentation
      関西学院大学兵庫
    • Year and Date
      2010-11-06
    • Related Report
      2011 Final Research Report
  • [Presentation] 日本版顧客満足度指数と消費者行動研究2010

    • Author(s)
      南知恵子
    • Organizer
      日本消費者行動研究学会
    • Place of Presentation
      関西学院大学(兵庫県)
    • Year and Date
      2010-11-06
    • Related Report
      2010 Annual Research Report
  • [Presentation] Why Scholarly Advertising Research Differs Among Countries2010

    • Author(s)
      Minami Chieko
    • Organizer
      The Case of Japan : A Model of Maximizing Advertising Power for Business Communication
    • Place of Presentation
      Hotel Okura Japan
    • Year and Date
      2010-09-11
    • Related Report
      2011 Final Research Report
  • [Presentation] Why Scholarly Advertising Research Differs among Countries : The Case of Japan : A Model of Maximizing Advertising Power for Business Communication2010

    • Author(s)
      Chieko Minami (Co-authored With Matsunaga Izumi)
    • Organizer
      Global Marketing Conference, Korean Academy of Marketing Science
    • Place of Presentation
      Hotel Okura, Japan
    • Year and Date
      2010-09-11
    • Related Report
      2010 Annual Research Report
  • [Presentation] Integrating CRM with Supply Chain Management in Retail Environment2010

    • Author(s)
      Minami Chieko
    • Organizer
      17th Annual Conference
    • Place of Presentation
      Marriot Hotel Istanbul Turkey
    • Year and Date
      2010-07-14
    • Related Report
      2011 Final Research Report
  • [Presentation] Integrating CRM with Supply Chain Management in Retail Environment2010

    • Author(s)
      Chieko Minami (co-authored With Nishioka Kenichi, John) Dawson
    • Organizer
      EIRASS (European Institute of Retailing and Services Sciences), 17th Annual Conference
    • Place of Presentation
      Marriot Hotel, Istanbul, Turkey
    • Year and Date
      2010-07-14
    • Related Report
      2010 Annual Research Report
  • [Presentation] マーケティング論における今後の研究課題2010

    • Author(s)
      高嶋克義
    • Organizer
      日本商業学会
    • Place of Presentation
      東洋大学東京
    • Year and Date
      2010-05-29
    • Related Report
      2011 Final Research Report
  • [Presentation] マーケティング論における今後の研究課題2010

    • Author(s)
      高嶋克義
    • Organizer
      日本商業学会
    • Place of Presentation
      東洋大学(東京都)(招待講演)
    • Year and Date
      2010-05-29
    • Related Report
      2010 Annual Research Report
  • [Presentation] 日本版顧客満足度指数開発-指数開発と学界・産業界における意義-2010

    • Author(s)
      南知惠子
    • Organizer
      日本商業学会関西部会
    • Place of Presentation
      大阪市立大学文化交流センター
    • Year and Date
      2010-04-17
    • Related Report
      2011 Final Research Report
  • [Presentation] 日本版顧客満足度指数開発-指数開発と学界・産業界における意義-2010

    • Author(s)
      南知恵子
    • Organizer
      日本商業学会関西部会
    • Place of Presentation
      大阪市立大学文化交流センター(大阪府)
    • Year and Date
      2010-04-17
    • Related Report
      2010 Annual Research Report
  • [Presentation] The effect of service-oriented R & D activities on inter-firm relationsips : a longitudinal case study of the Japanese telecom industry2009

    • Author(s)
      Minami Chieko
    • Organizer
      Academy of Marketing Annual Conference UK
    • Place of Presentation
      Leeds University UK
    • Year and Date
      2009-07-09
    • Related Report
      2011 Final Research Report
  • [Presentation] The effect of service-oriented R&D activities on inter-firm relationships : a longitudinal case study of the Japanese telecom industry2009

    • Author(s)
      Chieko Minami(共著者、Nishioka Kenichi, John Dawson)
    • Organizer
      Academy of Marketing, Annual Conference, UK
    • Place of Presentation
      Leeds University, UK
    • Year and Date
      2009-07-09
    • Related Report
      2009 Annual Research Report
  • [Presentation] New Roles of Inter-Firm Relationships in Service Developments : The Case of the Japanese ICT Industry2009

    • Author(s)
      Minami Chieko
    • Organizer
      The 2009 Naples Forum on Service
    • Place of Presentation
      University of Naples Fedelico II Villa Orlandi Anacapri Naples, Italy
    • Year and Date
      2009-06-19
    • Related Report
      2011 Final Research Report
  • [Presentation] New Roles of Inter-Firm Relationships in Service Developments : The Case of the Japanese ICT Industry2009

    • Author(s)
      Chieko Minami(共著者、Nishioka Kenichi)
    • Organizer
      The 2009 Naples Forum on Service
    • Place of Presentation
      University of Naples, Fedelico II, Villa Orlandi, Anacapri, Naples, Italy
    • Year and Date
      2009-06-19
    • Related Report
      2009 Annual Research Report
  • [Presentation] ネットワーク・イノベーション時代における流通・マーケティング研究の可能性-ICT[革新と流通システムの変化を中心に-2009

    • Author(s)
      南知惠子
    • Organizer
      日本商業学会全国大会
    • Place of Presentation
      関西大学BIGホール100大阪府
    • Year and Date
      2009-05-30
    • Related Report
      2011 Final Research Report
  • [Presentation] ネットワーク・イノベーション時代における流通・マーケティング研究の可能性-ICT [革新と流通システムの変化を中心に-2009

    • Author(s)
      南知惠子
    • Organizer
      日本商業学会全国大会(招待)
    • Place of Presentation
      関西大学BIGホール100(大阪府)
    • Year and Date
      2009-05-30
    • Related Report
      2009 Annual Research Report
  • [Book] 現代商業学新版2012

    • Author(s)
      高嶋克義
    • Total Pages
      310
    • Publisher
      有斐閣
    • Related Report
      2011 Annual Research Report 2011 Final Research Report
  • [Book] マーケティングNew Liberal Arts Series2010

    • Author(s)
      南知惠子(池尾恭一・青木幸弘・井上哲浩との共著)
    • Total Pages
      674
    • Publisher
      有斐閣
    • Related Report
      2011 Final Research Report
  • [Book] マーケティングNew Liberal Arts Series2010

    • Author(s)
      南知恵子(池尾恭一・青木幸弘・井上哲浩との共著)
    • Total Pages
      534
    • Publisher
      有斐閣
    • Related Report
      2010 Annual Research Report
  • [Remarks]

    • URL

      http://www.riam.jp/ws/index.htm

    • Related Report
      2011 Final Research Report
  • [Remarks]

    • URL

      http://www.rieb.jp/

    • Related Report
      2011 Final Research Report
  • [Remarks]

    • URL

      http://www.riam.jp/ws/index.htm

    • Related Report
      2009 Annual Research Report

URL: 

Published: 2009-04-01   Modified: 2016-04-21  

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