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The factor of restoration-of-confidence and corporate evaluation in the regional company which caused the scandal

Research Project

Project/Area Number 21730285
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeSingle-year Grants
Research Field Business administration
Research InstitutionHokkaido University

Principal Investigator

KOICHI Kitami  北海道大学, 大学院・メディア・コミュニケーション研究院, 准教授 (90455626)

Project Period (FY) 2009 – 2011
Project Status Completed (Fiscal Year 2011)
Budget Amount *help
¥4,290,000 (Direct Cost: ¥3,300,000、Indirect Cost: ¥990,000)
Fiscal Year 2011: ¥520,000 (Direct Cost: ¥400,000、Indirect Cost: ¥120,000)
Fiscal Year 2010: ¥2,730,000 (Direct Cost: ¥2,100,000、Indirect Cost: ¥630,000)
Fiscal Year 2009: ¥1,040,000 (Direct Cost: ¥800,000、Indirect Cost: ¥240,000)
Keywords地域企業 / 不祥事 / ブランド / 企業不祥事 / 信頼 / ロイヤルティ / ブログ / 信頼回復 / 企業評価 / 社会関係資本 / 広報
Research Abstract

It is the purpose of this research that we discuss the factor which achieves restoration of confidence in the regional company which caused the scandal. Although the condition maintenance(an apology, recurrence preventive measures, governance reconstruction, etc.) for achieving restoration of confidence is necessities at worst, it is suggested that the important thing is the construction of the social capital as a base of restoration of confidence. Moreover, the importance of raising customer loyalty is also suggested.

Report

(4 results)
  • 2011 Annual Research Report   Final Research Report ( PDF )
  • 2010 Annual Research Report
  • 2009 Annual Research Report
  • Research Products

    (10 results)

All 2011 2010 2009 Other

All Journal Article (3 results) (of which Peer Reviewed: 1 results) Presentation (7 results)

  • [Journal Article] クライシス対応が決める不祥事の負の影響~不祥事企業の市場評価に見るそのメカニズム~2011

    • Author(s)
      北見幸一
    • Journal Title

      広報会議

      Volume: No.16 Pages: 40-42

    • Related Report
      2010 Annual Research Report
  • [Journal Article] レピュテーションとメディア・コミュニケーション2010

    • Author(s)
      北見幸一
    • Journal Title

      SAFETY EYE

      Volume: No.43 Pages: 2-25

    • Related Report
      2010 Annual Research Report
  • [Journal Article] ブランド危機におけるブランド・ロイヤルティ:ネット上の書き込み内容分析による考察

    • Author(s)
      北見幸一
    • Journal Title

      メディア・コミュニケーション研究

      Volume: 第61巻 Pages: 5-33

    • Related Report
      2011 Annual Research Report 2011 Final Research Report
    • Peer Reviewed
  • [Presentation] ブランド危機における高ロイヤルティ顧客の重要性2011

    • Author(s)
      北見幸一
    • Organizer
      日本広告学会,第42回全国大会
    • Place of Presentation
      近畿大学
    • Year and Date
      2011-11-13
    • Related Report
      2011 Final Research Report
  • [Presentation] ブランド危機における高ロイヤルティ顧客の重要性2011

    • Author(s)
      北見幸一
    • Organizer
      日本広告学会,第42回全国大会
    • Place of Presentation
      近畿大学(東大阪市)
    • Year and Date
      2011-11-13
    • Related Report
      2011 Annual Research Report
  • [Presentation] 地域企業の不祥事と信頼回復要因に関する研究2011

    • Author(s)
      北見幸一
    • Organizer
      日本広報学会,第17回研究発表大会
    • Place of Presentation
      東京経済大学
    • Year and Date
      2011-10-23
    • Related Report
      2011 Final Research Report
  • [Presentation] 地域企業の不祥事と信頼回復要因に関する研究2011

    • Author(s)
      北見幸一
    • Organizer
      日本広報学会,第17回研究発表大会
    • Place of Presentation
      東京経済大学(国分寺市)
    • Year and Date
      2011-10-23
    • Related Report
      2011 Annual Research Report
  • [Presentation] Crisis and Stock performance in Japan : for public relations and crisis communications2011

    • Author(s)
      Koichi Kitami
    • Organizer
      14^<th> International Public Relations Research Conference
    • Place of Presentation
      University of Miami (U.S.A.)
    • Year and Date
      2011-03-14
    • Related Report
      2010 Annual Research Report
  • [Presentation] 社会関係資本と地域企業ブランドの信頼回復2009

    • Author(s)
      北見幸一
    • Organizer
      日本広報学会,第15回研究発表大会
    • Place of Presentation
      淑徳大学
    • Year and Date
      2009-11-29
    • Related Report
      2011 Final Research Report
  • [Presentation] 社会関係資本と地域企業ブランドの信頼回復2009

    • Author(s)
      北見幸一
    • Organizer
      日本広報学会第15回研究発表大会
    • Place of Presentation
      淑徳大学
    • Year and Date
      2009-11-29
    • Related Report
      2009 Annual Research Report

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Published: 2009-04-01   Modified: 2016-04-21  

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