New roles of inter-firm relationship in service developments

• Project/Area Number: 21830147
• Research Category: Grant-in-Aid for Research Activity Start-up
• Allocation Type: Single-year Grants
• Research Field: Business administration
• Research Institution: Kansai University
• Principal Investigator: NISHIOKA Kenichi Kansai University, 商学部, 准教授 (40553897)
• Project Period (FY): 2009 – 2010
• Project Status: Completed (Fiscal Year 2010)
• Budget Amount: ¥2,561,000 (Direct Cost: ¥1,970,000、Indirect Cost: ¥591,000); Fiscal Year 2010: ¥1,248,000 (Direct Cost: ¥960,000、Indirect Cost: ¥288,000); Fiscal Year 2009: ¥1,313,000 (Direct Cost: ¥1,010,000、Indirect Cost: ¥303,000)
• Keywords: サービス / イノベーション / 研究開発 / 小売業 / 日本 / ICT / サービスイノベーション

Research Abstract

The study aims to clarify roles of inter-firm relationships in service developments. Three achievements can be emphasized ; (1) advanced ICT technologies are influencing business processes in retail businesses as well as ICT, (2) the roles of focal firm are emphasized to carry out service-oriented businesses, and (3) the roles of the firm should be a enabler to share market information with any actors in a value chain, and can develop business processes to make co-creation values with customers.

Research Products

• [Journal Article] Integrating CRM with Supply Chain Management in Retail Environment, The Proceedings of EIRASS (European Institute of Retailing and Services Sciences) (2010)
  • Author(s): Chieko Minami, John Dawson, Kenichi Nishioka
  • Journal Title: 17th Annual Conference (CD-ROM配布のためページ記載無し)
  • Peer Reviewed
• [Journal Article] The implications of advanced web technologies for the emergence of market driven SCM (2010)
  • Author(s): Kenichi Nishioka, Chieko Minami, John Dawson
  • Journal Title: The proceedings of 4Th Workshop on Market Driven Supply Chains, Brussels, Belgium (CD-ROM配布のためページ記載無し)
  • Peer Reviewed
• [Journal Article] Integrating CRM with Supply Chain Management in Retail Environment (2010)
  • Author(s): Chieko Minami, John Dawson, Kenichi Nishioka
  • Journal Title: The Proceedings of EIRASS (European Institute of Retailing and Services Sciences), 17th Annual Conference Volume: CD-ROM配布のため記蔵無(CD-ROM配布のため記載無)
  • Peer Reviewed
• [Journal Article] The implications of advanced web technologies for the emergence of market driven SCM (2010)
  • Author(s): Kenichi Nishioka, Chieko Minami, John Dawson
  • Journal Title: The proceedings of 4Th Workshop on Market Driven Supply Chains
  • Peer Reviewed
• [Journal Article] The effect of service-oriented R&D activities on inter-firm relationships : a longitudinal case study of the Japanese telecom industry (2009)
  • Author(s): Kenichi Nishioka, Chieko Minami, John Dawson
  • Journal Title: The Proceedings of Academy of Marketing, Annual Conference, Leeds, UK (CD-ROM配布のためページ記載無し)
  • Peer Reviewed
• [Journal Article] New Roles of Inter-firm Relationships in Service Developments : The Case of the Japanese ICT Industry (2009)
  • Author(s): Kenichi Nishioka, Chieko Minami
  • Journal Title: The Proceedings of The Naples Forum on Services, Naples, Italy (CD-ROM配布のためページ記載無し)
  • Peer Reviewed
• [Journal Article] Issues in Market-driven Supply Chain Management (2009)
  • Author(s): 西岡健一
  • Journal Title: 関西大学商学論 第54巻第4号 Pages: 23-40
  • NAID: 120005683473
• [Journal Article] The effect of service-oriented R&D activities on inter-firm relationships : a longitudinal case study of the Japanese telecom industry (2009)
  • Author(s): Kenichi Nishioka, Chieko Minami, John Dawson
  • Journal Title: The Proceedings of Academy of Marketing, Annual Conference 2009
  • Peer Reviewed
• [Journal Article] New Roles of Inter-firm Relationships in Service Developments : The Case of the Japanese ICT Industry (2009)
  • Author(s): Kenichi Nishioka, Chieko Minami
  • Journal Title: The Proceedings of The Naples Forum on Services
  • Peer Reviewed
• [Journal Article] Issues in Market-driven Supply Chain Management (2009)
  • Author(s): 西岡健一
  • Journal Title: 関西大学商学論集 54 Pages: 23-40
  • NAID: 120005683473
• [Presentation] Integrating CRM with Supply Chain Management in Retail Environment (2010)
  • Author(s): Kenichi Nishioka
  • Organizer: 17th Annual Conference of EIRASS (European I nstitute of Retailing and Services Sciences),Istanbul, Turkey
  • Place of Presentation: Istanbul Marriott Hotel Asia, Istanbul, Turley
  • Year and Date: 2010-07-04
• [Presentation] The implications of advanced web technologies for the emergence of market driven SCM (2010)
  • Author(s): 西岡健一
  • Organizer: 4Th Workshop on Market Driven Supply Chains, EIASM
  • Place of Presentation: EIASM, Brussels, Belgium
  • Year and Date: 2010-03-25
• [Presentation] The implications of advanced web technologies for the emergence of market driven SCM (2010)
  • Organizer: 4Th Workshop on Market Driven Supply Chains
  • Place of Presentation: Brussels, Belgium
• [Presentation] サービス指向型研究開発における企業間関係の役割 (2009)
  • Author(s): 西岡健一
  • Organizer: 日本商業学会関西部会
  • Place of Presentation: 大阪市立大学文化交流センター
  • Year and Date: 2009-11-21
• [Presentation] 研究開発における企業間関係の役割 日本の通信産業の事例 (2009)
  • Author(s): 西岡健一
  • Organizer: 関西大学商学会
  • Place of Presentation: 関西大学、大阪
  • Year and Date: 2009-10-21
• [Presentation] The effect of service-oriented R&D activities on inter-firm relationships : a longitudinal case study of the Japanese telecom industry (2009)
  • Author(s): 西岡健一
  • Organizer: Academy of Marketing Annual Conference 2009
  • Place of Presentation: Leeds Metropolitan University Leeds, U.K
  • Year and Date: 2009-07-08
• [Presentation] New Roles of Inter-firm Relationships in Service Developments : The case of the Japanese ICT Industry (2009)
  • Author(s): 西岡健一
  • Organizer: The 2009 Naples Forum on Services Service-Dominant Logic, Service Science and Network Theory
  • Place of Presentation: University of Naples, Naples, Italy
  • Year and Date: 2009-06-18
• [Presentation] New Roles of Inter-firm Relationships in Service Developments : The case of the Japanese ICT Industry (2009)
  • Organizer: The 2009 Naples Forum on Services : Service-Dominant Logic, Service Science and Network Theory in Naples
  • Place of Presentation: Italy, Book of Abstract, P.68
• [Presentation] The effect of service-oriented R&D activities on inter-firm relationships : a longitudinal case study of the Japanese telecom industry (2009)
  • Organizer: Academy of Marketing Annual Conference 2009 in Leeds
  • Place of Presentation: U.K. Book of Abstracts, p.232
• [Presentation] Integrating CRM with Supply Chain Management in Retail Environment (2007)
  • Organizer: 17th Annual Conference of EIRASS (European Institute of Retailing and Services Sciences)
  • Place of Presentation: Istanbul, Turkey
• [Presentation] 研究開発における企業間関係の役割 日本の通信産業の事例
  • Organizer: 関西大学商学会
  • Place of Presentation: 関西大学
• [Presentation] サービス指向型研究開発における企業間関係の役割
  • Organizer: 日本商業学会関西部会
  • Place of Presentation: 大阪市立大学文化交流センター