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Discovering Different Types of the Customer-centered Value Creations in the Digital Innovation Process

Research Project

Project/Area Number 21K01674
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeMulti-year Fund
Section一般
Review Section Basic Section 07080:Business administration-related
Research InstitutionKyoto Institute of Technology

Principal Investigator

朴 宰賢  京都工芸繊維大学, 未来デザイン・工学機構, 准教授 (20719520)

Project Period (FY) 2021-04-01 – 2023-03-31
Project Status Completed (Fiscal Year 2022)
Budget Amount *help
¥4,160,000 (Direct Cost: ¥3,200,000、Indirect Cost: ¥960,000)
Fiscal Year 2023: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2022: ¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000)
Fiscal Year 2021: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
KeywordsCustomer Value Creations / Digital Innovation / Qualitative Interviews / digital innovation / value creation / service robot / customer-centered
Outline of Research at the Start

The purpose of this study is to explore how major ICT companies and start-ups could create different types of customer-centered values for identifying multiple levels of digital innovations. To address this, it will conduct two qualitative studies during three academic years (2021~2024).

Outline of Annual Research Achievements

Upon receiving the research fund, the principal investigator proceeded with the execution of the first study (2021~2023). The primary objective of this study was to investigate the methods through which major ICT companies and start-ups engage with customer data to discern diverse forms of customer-centered value creations within the digital innovation landscape. The research plan adhered to a meticulously designed schedule, encompassing key stages such as context research, an exhaustive literature review, the identification of research gaps, and the acquisition of data through qualitative interviews. The researcher's progress since April 2021 until the present has been noteworthy; however, it is important to note that a relocation to Hong Kong Polytechnic University in September 2022.

Report

(2 results)
  • 2022 Annual Research Report
  • 2021 Research-status Report
  • Research Products

    (9 results)

All 2022 2021

All Journal Article (7 results) (of which Int'l Joint Research: 7 results,  Peer Reviewed: 7 results,  Open Access: 6 results) Presentation (2 results) (of which Int'l Joint Research: 2 results)

  • [Journal Article] Industrial Area Business Continuity Management Exercise: An Experimental Validation for Flood in Thailand2022

    • Author(s)
      Kodaka, Akira, Natt Leelawat, Kenji Watanabe, Jaehyun Park, Jing Tang, Eri Ino, and Naohiko Kohtake
    • Journal Title

      Journal of Disaster Research

      Volume: 17 Issue: 6 Pages: 853-860

    • DOI

      10.20965/jdr.2022.p0853

    • ISSN
      1881-2473, 1883-8030
    • Year and Date
      2022-10-01
    • Related Report
      2022 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Thesis of the Metaverse Concept and Proposing Research Direction2022

    • Author(s)
      Sunghan Ryu, Haejung Yun, S., Jaehyun Park, Younghoon Chang
    • Journal Title

      Korean Information Service Systems

      Volume: Vol 23-12 Pages: 1-13

    • Related Report
      2022 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] "Understanding customer's meaningful engagement with AI-powered service robots."2022

    • Author(s)
      Hlee, Sunyoung, Jaehyun Park, Hyunsun Park, Chulmo Koo, and Younghoon Chang
    • Journal Title

      Information Technology & People

      Volume: ahead-of-print Issue: 3 Pages: 1020-1047

    • DOI

      10.1108/itp-10-2020-0740

    • Related Report
      2021 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] "Smart mobile application for short-haul cargo transportation"2021

    • Author(s)
      Azab, Ahmed, Jaehyun Park, and Noha A. Mostafa
    • Journal Title

      Logistics 5.2 (2021): 36

      Volume: 5 Issue: 2 Pages: 36-36

    • DOI

      10.3390/logistics5020036

    • Related Report
      2021 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] “Discovering UX Designer’s Boundary Spanning Capabilities in the Design Innovation Process”2021

    • Author(s)
      Seungho Chung, Jaehyun Park, Younghoon Chang
    • Journal Title

      IASDR2021

      Volume: N/A

    • Related Report
      2021 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] When My OriHime Went to Work : Representational Fidelities of a Tele-Operated Robot2021

    • Author(s)
      Youyung Hyun, Jaehyun Park
    • Journal Title

      KMIS International Conference

      Volume: 2021.11 Pages: 304-309

    • Related Report
      2021 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] The Impact of Employee Behavior on Business Continuity at an Industrial Complex2021

    • Author(s)
      Akira Kodaka; Natt Leelawat; Eri Ino; Jing Tang; Jaehyun Park; Naohiko Kohtake
    • Journal Title

      2021 IEEE International Symposium on Systems Engineering (ISSE)

      Volume: 2021.10 Pages: 1-6

    • DOI

      10.1109/isse51541.2021.9582516

    • Related Report
      2021 Research-status Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Presentation] The study on the economic ecology of mutual engagement among the Metabus creators: A co-creation affordance perspective”2021

    • Author(s)
      Seoyon Lee, Jaehyun Park, Younghoon Chang
    • Organizer
      The Knowledge Management Society of Korea 2021 Conference
    • Related Report
      2021 Research-status Report
    • Int'l Joint Research
  • [Presentation] A study on intimacy and Relationship immersion with AI Companion Chatbot: Focusing on the Moderating Effect of IT identity and Social Context2021

    • Author(s)
      Younghoon Chang, Hyejung Yoon, Jaehyun Park, Zuoweid LI
    • Organizer
      The Korea Society of Management information Systems Conference, June. 19, 2021
    • Related Report
      2021 Research-status Report
    • Int'l Joint Research

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Published: 2021-04-28   Modified: 2023-12-25  

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