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Comparison of Servitization between Japan and Nordic countries based on sustainability

Research Project

Project/Area Number 21K01728
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeMulti-year Fund
Section一般
Review Section Basic Section 07080:Business administration-related
Research InstitutionMeiji University

Principal Investigator

TOYA Keiko  明治大学, グローバル・ビジネス研究科, 専任教授 (20350308)

Co-Investigator(Kenkyū-buntansha) 藤岡 資正  明治大学, グローバル・ビジネス研究科, 専任教授 (20817994)
Project Period (FY) 2021-04-01 – 2024-03-31
Project Status Completed (Fiscal Year 2023)
Budget Amount *help
¥3,120,000 (Direct Cost: ¥2,400,000、Indirect Cost: ¥720,000)
Fiscal Year 2023: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2022: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2021: ¥520,000 (Direct Cost: ¥400,000、Indirect Cost: ¥120,000)
Keywordsサステナビリティ / 製造業のサービス化 / サービス・エコシステム / 国際比較 / 不確実性回避 / 高コンテクスト / サービタイゼーション / 北欧
Outline of Research at the Start

世界規模で持続可能な経済活動・企業活動への移行が検討されているなかで、製造業が、 製造物の大量生産大量廃棄から脱する方法の一つとして、製品単体の製造・販売から、製品とサービスを組み合わせたソリューションとプロセス提供へ移行する製造業のサービス化(サ ービタイゼーション)が活発化している。本研究はサステナビリティ型のサービ ス研究で先行するスウェーデンと日本の製造業の比較を行い、両者の共通点と相違点から、サービス化類型の移行パターンへの影響要因を明らかにし、時間要素を加 えたサービス化成功モデルを研究するものである。

Outline of Final Research Achievements

The purpose of this study is to identify the similarities and differences in servitization between Japanese manufacturer and Swedish manufacturer.
A hypothetical model was developed in which the cultural factors of uncertainty avoidance, manufacturing culture and long-term orientation influence servitization, and it was tested quantitative survey.
As a result, three major differences were found between Japan and Sweden.First, uncertainty avoidance was high in Japanese manufacturer and low in Swedish manufacturer.Second, there was no difference between the two countries in terms of monozukuri culture which is a common corporate culture in the manufacturing industry. and third, there were differences in the promote process of servitization between Japanese manufacturer and low in Swedish manufacturer.

Academic Significance and Societal Importance of the Research Achievements

理論研究と定性的検証が中心で量的検証を行う研究は少ない製造業サービス化研究において、文化的背景を踏まえながら日本と北欧の製造業サービス化の進展プロセスの違いを量的検証によって明らかにした本研究の学術的意義は大きいと考える。また、サービス化を志向しながらその具体的な推進プロセスに苦悩する国内製造企業が多い。本研究成果はこれらの企業に対して大きなインパクトを与えるもので、社会的意義は大きい。

Report

(4 results)
  • 2023 Annual Research Report   Final Research Report ( PDF )
  • 2022 Research-status Report
  • 2021 Research-status Report
  • Research Products

    (26 results)

All 2024 2023 2022 Other

All Int'l Joint Research (3 results) Journal Article (2 results) (of which Peer Reviewed: 2 results,  Open Access: 1 results) Presentation (20 results) (of which Int'l Joint Research: 14 results,  Invited: 1 results) Book (1 results)

  • [Int'l Joint Research] EIJS, Stockholm School of Economics/Linkoping University(スウェーデン)

    • Related Report
      2023 Annual Research Report
  • [Int'l Joint Research] EIJS, Stockholm School of Economics/Linkoping University(スウェーデン)

    • Related Report
      2022 Research-status Report
  • [Int'l Joint Research] EIJS, Stockholm School of Economics/Linkoping University(スウェーデン)

    • Related Report
      2021 Research-status Report
  • [Journal Article] International Comparison on Obstacles to Service Conversion of Manufacturing Industries2023

    • Author(s)
      Keiko Toya
    • Journal Title

      Human Aspects of Advanced Manufacturing

      Volume: 80 Pages: 171-177

    • DOI

      10.54941/ahfe1003519

    • Related Report
      2023 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] International Comparison of Manufacturing Servitization: Sweden and Japan2023

    • Author(s)
      Keiko Toya
    • Journal Title

      The Proceedings of Spring Servitization Conference 2023

      Volume: 1 Pages: 203-209

    • Related Report
      2023 Annual Research Report
    • Peer Reviewed
  • [Presentation] サービスを志向する製造企業のデータ活用に関する考察2024

    • Author(s)
      丹野愼太郎, 戸谷圭子, 持丸正明, 渡辺健太郎
    • Organizer
      サービス学会第12回国内大会(東京)
    • Related Report
      2023 Annual Research Report
  • [Presentation] Servitization: Origins and examples from Sweden and Japan2023

    • Author(s)
      Keiko Toya
    • Organizer
      Stockholm Seminar on Japan(Stockholm)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] International Comparison of Servitization from sociocultural differences: Sweden and Japan2023

    • Author(s)
      Keiko Toya
    • Organizer
      33rd RESER International Conference (Sierre)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] International Comparison of Manufacturing Servitization: Sweden and Japan2023

    • Author(s)
      Toya, Keiko, Patrik Strom
    • Organizer
      EAMSA2023 (Stockholm)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] A STUDY OF THE RELATIONSHIP BETWEEN HOSPITALITY CULTURE AND SERVITIZATION IN JAPAN2023

    • Author(s)
      Strom, Patrik, Keiko Toya
    • Organizer
      ICServ20223 (Tokyo)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] International comparison on obstacles to service conversion of manufacturing industries2023

    • Author(s)
      Keiko Toya
    • Organizer
      AHFE 2023 International Conference (San Francisco)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] International Comparison of Manufacturing Servitization: Sweden and Japan2023

    • Author(s)
      Toya, Keiko, Patrik Strom
    • Organizer
      Spring Servitization Conference (Helsinki)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] The International comparison of Servitization2023

    • Author(s)
      Keiko Toya
    • Organizer
      Study Group on Global Trends in Service Business, Hitachi Energy Sweden AB and EIJS, Stockholm School of Economics(Stockholm)
    • Related Report
      2023 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 製造業サービス化への文化的影響の国際比較:スウェーデンと日本2023

    • Author(s)
      戸谷圭子, パトリックストロム
    • Organizer
      第14回横幹連合コンファレンス
    • Related Report
      2023 Annual Research Report
  • [Presentation] Trend of Servitization2022

    • Author(s)
      Keiko Toya
    • Organizer
      General meeting of Japanese Businessmen's Club
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] Co-Creation Value Indicators Required in a Service-Oriented Society2022

    • Author(s)
      Keiko Toya
    • Organizer
      32nd RESER International Conference (RESER2022)
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] Situate Service Ecosystem in the topic of smart city with an example from the energy sector2022

    • Author(s)
      Keiko Toya
    • Organizer
      MIRAI2.0 Research & Innovation Week 2022
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] A study of the relationship between hospitality culture and servitization in Japan2022

    • Author(s)
      Toya, Keiko, Patrik Strom
    • Organizer
      EAMSA2022 Conference
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] Servitization and Co-creation Value2022

    • Author(s)
      Keiko Toya
    • Organizer
      General meeting of Japanese Businessmen's Club
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] A Study of the Relationship between Hospitality Culture and Paid-for Services2022

    • Author(s)
      Toya, Keiko, Patrik Strom
    • Organizer
      Spring Servitization Conference2022
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] Cultural influence on Servitization in Japan2022

    • Author(s)
      Keiko Toya
    • Organizer
      Joint HRM seminar of University of Gothenburg and Stockholm school of economics
    • Related Report
      2022 Research-status Report
    • Int'l Joint Research
  • [Presentation] 日本の製造業のサービタイゼーション 2,000社調査結果2022

    • Author(s)
      戸谷圭子
    • Organizer
      製造業のサービス化コンソーシアムWebinar
    • Related Report
      2022 Research-status Report
  • [Presentation] サービタイゼーションと共創価値の創造 -日本の製造業の現状と向かうべき方向-2022

    • Author(s)
      戸谷圭子
    • Organizer
      品質工学会 次世代経営研究会第7回定例会
    • Related Report
      2022 Research-status Report
  • [Presentation] 製造業のサービス化戦略の実態と価値共創2022

    • Author(s)
      戸谷圭子
    • Organizer
      日本ナレッジマネジメント学会 第56回知の創造研究部会
    • Related Report
      2021 Research-status Report
    • Invited
  • [Presentation] 製造業のサービス化における共創価値測定尺度に関する考察2022

    • Author(s)
      丹野愼太郎 戸谷圭子 持丸正明 渡辺健太郎
    • Organizer
      サービス学会第10回国内大会
    • Related Report
      2021 Research-status Report
  • [Book] Servitization and the green economy. In Andrew Jones, Patrik Strom(Eds.) Research Handbook on the Green Economy2024

    • Author(s)
      Keiko Toya
    • Total Pages
      400
    • Publisher
      Edward Elgar
    • ISBN
      9781789904826
    • Related Report
      2023 Annual Research Report

URL: 

Published: 2021-04-28   Modified: 2025-01-30  

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