Interactive Service Design Based on Human Modeling
| Project/Area Number |
22615011
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Design science
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| Research Institution | The University of Tokyo |
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Principal Investigator |
FURUTA Kazuo 東京大学, 大学院・工学系研究科, 教授 (50199436)
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| Co-Investigator(Renkei-kenkyūsha) |
KANNO Taro 東京大学, 大学院・工学系研究科, 教授 (60436524)
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| Project Period (FY) |
2010 – 2012
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| Project Status |
Completed (Fiscal Year 2012)
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| Budget Amount *help |
¥4,160,000 (Direct Cost: ¥3,200,000、Indirect Cost: ¥960,000)
Fiscal Year 2012: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000)
Fiscal Year 2011: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000)
Fiscal Year 2010: ¥1,820,000 (Direct Cost: ¥1,400,000、Indirect Cost: ¥420,000)
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| Keywords | デザイン学 / ヒューマンモデリング / サービス / シミュレーション / 可視化 / 対話型設計 |
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| Research Abstract |
We have developed a human-centered interactive service design method, where field experts actively participate in the design process by simulating behavior of the service system based on a human model and by visualizing simulation results. An interactive service design process has been established by combining ethnographical analysis, which is useful to extract field knowledge, and agent-based simulation, which can replicate chronological behavior of the service system from interactions among service agents. We demonstrated the effectiveness and the usefulness of the proposed method applying it to passenger service in an airport.
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Report
(4 results)
Research Products
(21 results)
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[Journal Article] A visualization tool of en route air traffic control tasks for describing controller's proactive management of traffic situations2012
Author(s)
Karikawa, D., Aoyama, H., Takahashi, T., Furuta, K., Wakabayashi, T., and Kitamura, M.
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Journal Title
Int. J. Cognition, Technology, and Work
Volume: 15,2
Issue: 2
Pages: 207-218
DOI
Related Report
Peer Reviewed
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[Journal Article] Cognitive process modelling ofcontrollers in en route air trafficcontrol2012
Author(s)
Inoue, S., Furuta, K., Nakata, K.,Kanno, T., Aoyama, H., Brown, M.,
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Journal Title
Ergonomics
Volume: 55, 4
Issue: 4
Pages: 450-464
DOI
Related Report
Peer Reviewed
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[Journal Article] Cognitive process modelling of controllers in en route air traffic control2012
Author(s)
Inoue, S., Furuta, K., Nakata, K., Kanno, T., Aoyama, H., Brown, M.
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Journal Title
Ergonomics
Volume: 55
Pages: 450-464
Related Report
Peer Reviewed
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[Book]2012
Author(s)
Furuta, K., Ohno, K., Kanno, T., Inoue,S.
Publisher
InTech
Related Report
