• Search Research Projects
  • Search Researchers
  • How to Use
  1. Back to previous page

Foundation of Service Science for analyzing and supporting Value Co-creation

Research Project

Project/Area Number 23310101
Research Category

Grant-in-Aid for Scientific Research (B)

Allocation TypeSingle-year Grants
Section一般
Research Field Social systems engineering/Safety system
Research InstitutionTokyo Institute of Technology

Principal Investigator

KYOICHI Kijima  東京工業大学, 社会理工学研究科, 教授 (10134826)

Co-Investigator(Kenkyū-buntansha) DEGUCHI Hiroshi  東京工業大学, 大学院総合理工学研究科, 教授 (60192655)
HIDAKA Kazuyoshi  東京工業大学, 大学院イノベーションマネジメント研究科, 教授 (50565736)
INOHARA Takehiro  東京工業大学, 大学院社会理工学研究科, 教授 (80293075)
ARAI Yusuke  東京工業大学, 大学院社会理工学研究科, 特任助教 (30422562)
Project Period (FY) 2011-04-01 – 2015-03-31
Project Status Completed (Fiscal Year 2014)
Budget Amount *help
¥18,590,000 (Direct Cost: ¥14,300,000、Indirect Cost: ¥4,290,000)
Fiscal Year 2014: ¥6,110,000 (Direct Cost: ¥4,700,000、Indirect Cost: ¥1,410,000)
Fiscal Year 2013: ¥5,200,000 (Direct Cost: ¥4,000,000、Indirect Cost: ¥1,200,000)
Fiscal Year 2012: ¥3,900,000 (Direct Cost: ¥3,000,000、Indirect Cost: ¥900,000)
Fiscal Year 2011: ¥3,380,000 (Direct Cost: ¥2,600,000、Indirect Cost: ¥780,000)
Keywords社会システム / サービス科学 / 可視化 / 価値創出 / 価値共創 / シミュレーション / ステークホルダー
Outline of Final Research Achievements

1) We first developed and proposed several systems models as core for analyzing mechanism and process of value co-creation of a service system. Value orchestration platform model is for analyzing four stages of value co-creation process between customers and providers, i.e., co-experience, co-definition, co-elevation and co-development. It also argues strategies for managing and supporting the process to propose involvement strategy, curation strategy and empowerment strategy. Service ecosystem innovation model discusses incremental and adaptive improvement as well as discontinuous innovation of a service system in a consistent. 2) We then applied these models as conceptual framework to real cases of local revitalization problems at Bandung, Solo and Jogjakarta in Indonesia through site visits and organizing workshops with local stakeholders. 3) We published a book titled Service Systems Science from Springer.

Report

(5 results)
  • 2014 Annual Research Report   Final Research Report ( PDF )
  • 2013 Annual Research Report
  • 2012 Annual Research Report
  • 2011 Annual Research Report
  • Research Products

    (41 results)

All 2014 2013 2012 2011 Other

All Journal Article (9 results) (of which Peer Reviewed: 8 results) Presentation (29 results) (of which Invited: 2 results) Book (2 results) Remarks (1 results)

  • [Journal Article] Value-in-Context of Healthcare: What Human factors differentiate Quality of Nursing Service?2014

    • Author(s)
      Hironobu Matsushita, Kyoichi Kijima
    • Journal Title

      Service Science

      Volume: 6 Pages: 149-160

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] サービスのためのシステム・サイエンス2014

    • Author(s)
      木嶋恭一, 出口弘, 寺野隆雄
    • Journal Title

      情報処理

      Volume: 55 Pages: 126-131

    • Related Report
      2014 Annual Research Report 2013 Annual Research Report
  • [Journal Article] Dynamics of Mini-box Service Retailers' Store Network Management2013

    • Author(s)
      Taku Kato, Kyoichi Kijima
    • Journal Title

      International Business Research

      Volume: 6 Pages: 54-62

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Store Development Strategies of Mini-Box Service Retailers: Analytical Framework and Case Study in Japanese Food Service,2012

    • Author(s)
      Taku Kato, Kyoichi Kijima.
    • Journal Title

      Journal of Service Science and Management

      Volume: 5 (1) Pages: 101-109

    • Related Report
      2012 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 地域活性化のコミュニティマネジメントとしての価値協 奏プラットフォーム戦略2012

    • Author(s)
      荒井祐介, 木嶋恭一, 出口弘
    • Journal Title

      国際P2M学会誌

      Volume: 7 (1) Pages: 1-13

    • NAID

      110009543985

    • Related Report
      2012 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Attitudes and preferences : Approaches to representing decision maker desires2012

    • Author(s)
      S.G.B. Walker, K.W.Hipel, T. Inohara
    • Journal Title

      Applied Mathematics and Computation

      Volume: Volume218, Issue 12 Pages: 6637-6647

    • Related Report
      2011 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Total System Intervention for System Failures and Its Application to Information and Communication Technology Systems2011

    • Author(s)
      Takafumi Nakamura, Kyoichi Kijima
    • Journal Title

      Systems Research and Behavioral Science

      Volume: 28(5) Pages: 553-566

    • Related Report
      2011 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Total System Intervention for System Failure : Methodology and Its Application to ICT systems2011

    • Author(s)
      Takafumi Nakamura, Kyoichi Kijima
    • Journal Title

      International Journal of Knowledge and Systems Science

      Volume: 2 Pages: 42-62

    • Related Report
      2011 Annual Research Report
    • Peer Reviewed
  • [Journal Article] A strict partial order on payoff configurations and its some properties2011

    • Author(s)
      K.Kojima, T.Inohara
    • Journal Title

      Applied Mathematics and Computation

      Volume: 218(5) Pages: 2108-2112

    • Related Report
      2011 Annual Research Report
    • Peer Reviewed
  • [Presentation] Research on Solution Concept of Extensive Hypergame2014

    • Author(s)
      Yasunori Kojima, Norimasa Kobayashi, Kyoichi Kijima
    • Organizer
      International Society for Knowledge and Systems Science
    • Place of Presentation
      Sapporo, Japan
    • Year and Date
      2014-11-01 – 2014-11-02
    • Related Report
      2014 Annual Research Report
  • [Presentation] Servitization of Machine-Tool Trading company to Value Orchestration Platform: Japanese Integral-Modular Strategies in Quality Control Perspective2014

    • Author(s)
      Kazuhiko Goda, Kyoichi Kijima
    • Organizer
      International Society for Knowledge and Systems Science
    • Place of Presentation
      Sapporo, Japan
    • Year and Date
      2014-11-01 – 2014-11-02
    • Related Report
      2014 Annual Research Report
  • [Presentation] A Game-Theoretical Formulation of Social Norms2014

    • Author(s)
      Kota Ito, Kyoichi Kijima
    • Organizer
      International Society for Knowledge and Systems Science
    • Place of Presentation
      Sapporo, Japan
    • Year and Date
      2014-11-01 – 2014-11-02
    • Related Report
      2014 Annual Research Report
  • [Presentation] Multi-level Panachy Model of Service Ecosystem Innovation2014

    • Author(s)
      Kyoichi Kijima
    • Organizer
      International Society for Knowledge and Systems Science
    • Place of Presentation
      Sapporo, Japan
    • Year and Date
      2014-11-01 – 2014-11-02
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] 価値協奏プラットフォームのモデルと戦略2014

    • Author(s)
      木嶋恭一
    • Organizer
      経営情報学会秋季全国研究発表大会
    • Place of Presentation
      新潟
    • Year and Date
      2014-10-24 – 2014-10-25
    • Related Report
      2014 Annual Research Report
  • [Presentation] System design for sustainable development2014

    • Author(s)
      Kyoichi Kijima
    • Organizer
      Tokyo Tech – Uppsala Uni. Symposium
    • Place of Presentation
      Uppsala, Sweeden
    • Year and Date
      2014-09-13
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Multi-level Adaptive Cycles Model for Service Innovation Ecosystem2014

    • Author(s)
      Kyoichi Kijima
    • Organizer
      The ISSS Annual Conference 2014
    • Place of Presentation
      Washington DC, USA
    • Year and Date
      2014-07-27 – 2014-08-01
    • Related Report
      2014 Annual Research Report
  • [Presentation] Context-dependent Model of Value Co-creation Innovation Ecosystem2014

    • Author(s)
      Kyoichi Kijima
    • Organizer
      The 2nd International Conference on The Human Side of Service Engineering
    • Place of Presentation
      Krakow, Poland
    • Year and Date
      2014-07-22 – 2014-07-24
    • Related Report
      2014 Annual Research Report
  • [Presentation] Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction2013

    • Author(s)
      日高一義
    • Organizer
      International Conference on Serviceology (ICServ2013)
    • Place of Presentation
      Tokyo
    • Related Report
      2013 Annual Research Report
  • [Presentation] Value Orchestration Platform and Value Co-Creation Process: A Hierarchical Service Systems Model and its Implications2013

    • Author(s)
      Kyoichi Kijima, Timo Rintamki and Lasse Mitronen
    • Organizer
      Proceedings of Naples Service Forum
    • Place of Presentation
      Naples, Italy
    • Related Report
      2012 Annual Research Report
  • [Presentation] Value-in-context of Healthcare: What Human Factors differentiate value of Nursing Services?2013

    • Author(s)
      Hironobu Matsushita and Kyoichi Kijima
    • Organizer
      Proceedings of Naples Service Forum
    • Place of Presentation
      Naples, Italy
    • Related Report
      2012 Annual Research Report
  • [Presentation] Simulated Tabletop Exercise for Risk Management-Anti Bio-Terrorism Multi Scenario Simulated Tabletop Exercise2012

    • Author(s)
      Deguchi, Hiroshi; Saito, Tomoya; Ichikawa, Manabu; Tanuma, Hideki
    • Organizer
      Association for Business Simulation and Experimental Learning
    • Place of Presentation
      San Diego, USA
    • Year and Date
      2012-03-07
    • Related Report
      2011 Annual Research Report
  • [Presentation] Value Orchestration Platform: Model and Strategies2012

    • Author(s)
      Kyoichi Kijima, Timo Rintamki, Lasse Mitronen
    • Organizer
      Proceedings of 1st International Conference on Human Side of Service Engineering
    • Place of Presentation
      San Francisco, USA
    • Related Report
      2012 Annual Research Report
  • [Presentation] Value co-creation in cross-channel service contexts: A service science perspective,2012

    • Author(s)
      Timo Rintamki, Lasse Mitronen, Kyoichi Kijima
    • Organizer
      Proceedings of 1st International Conference on Human Side of Service Engineering
    • Place of Presentation
      San Francisco, USA
    • Related Report
      2012 Annual Research Report
  • [Presentation] 社会システムの理論・方法・アーキテクチャデザイン-エージェントベースでの社会システム科学は何を如何に構築するか-2011

    • Author(s)
      出口弘
    • Organizer
      計測自動制御学会システム・情報部門学術講演会
    • Place of Presentation
      国立オリンピック記念青少年総合センター(東京都)
    • Year and Date
      2011-11-21
    • Related Report
      2011 Annual Research Report
  • [Presentation] Service Research and Innovation instituteにおける各国の活動と今後の展開2011

    • Author(s)
      日高一義
    • Organizer
      第1回サービス研究合同ワークショップ
    • Place of Presentation
      京都大学(京都府)(招待講演)
    • Year and Date
      2011-11-18
    • Related Report
      2011 Annual Research Report
  • [Presentation] Preference gapを考慮に入れたコンフリクト解決のためのグラフモデルにおける安定性分析2011

    • Author(s)
      大曽豊, 猪原健弘
    • Organizer
      一般社団法人経営情報学会2011年秋季全国研究発表大会
    • Place of Presentation
      愛媛大学城北キャンパス(愛媛県)
    • Year and Date
      2011-10-30
    • Related Report
      2011 Annual Research Report
  • [Presentation] 地域活性化におけるサービス・イノベーションの可能性2011

    • Author(s)
      荒井祐介
    • Organizer
      社会・経済システム学会
    • Place of Presentation
      東京大学山上会館(東京都)
    • Year and Date
      2011-10-29
    • Related Report
      2011 Annual Research Report
  • [Presentation] 貢献度と顧客のニーズに関する妥当性の間のコンフリクト検出指標2011

    • Author(s)
      佐藤慎一, 石川冬樹, 猪原健弘
    • Organizer
      ソフトウェアエンジニアリングシンポジウム2011 (IPSJ/SIGSE Software Engineering Symposium (SES2011),主催:情報処理学会ソフトウェア工学研究会)
    • Place of Presentation
      東京女子大学(東京都)
    • Year and Date
      2011-09-13
    • Related Report
      2011 Annual Research Report
  • [Presentation] 地域情報の共有・発信プラットフォーム構築プロジェクトのマネジメント2011

    • Author(s)
      荒井祐介
    • Organizer
      国際P2M学会
    • Place of Presentation
      キャンパス・イノベーションセンター東京(東京都)
    • Year and Date
      2011-09-03
    • Related Report
      2011 Annual Research Report
  • [Presentation] Method for Visualizing Risk Factors of System Failures and its Application to ICT Systems2011

    • Author(s)
      Takafumi Nakamura, Kyoichi Kijima
    • Organizer
      Proceedings of the 55th Annual Conference The International Society for the Systems Sciences
    • Place of Presentation
      Hull, UK
    • Year and Date
      2011-07-15
    • Related Report
      2011 Annual Research Report
  • [Presentation] A Method to compare the coalition influence and an evaluation function based on profitability of coalition in games in characteristic function2011

    • Author(s)
      K.Kojima, T.Inohara
    • Organizer
      The 8th International Conference on Service Systems and Service Management (ICSSSM'11)
    • Place of Presentation
      Tianjin, China
    • Year and Date
      2011-06-26
    • Related Report
      2011 Annual Research Report
  • [Presentation] Geographic Expansion or Diversification : Analysis of Growth Strategies for Japanese Food Service Industry2011

    • Author(s)
      Taku Kato, Kyoichi Kijima
    • Organizer
      Frontier in Service Conference 2010
    • Place of Presentation
      Cleveland, USA
    • Year and Date
      2011-06-15
    • Related Report
      2011 Annual Research Report
  • [Presentation] ステークホルダの選好を考慮に入れたゴール選択手法2011

    • Author(s)
      佐藤慎一, 石川冬樹, 猪原健弘
    • Organizer
      経営情報学会2011年春季全国研究発表大会
    • Place of Presentation
      専修大学生田校舎(神奈川県)
    • Year and Date
      2011-05-28
    • Related Report
      2011 Annual Research Report
  • [Presentation] Value-in-context of Healthcare: What human factors differentiate quality of nursing services?

    • Author(s)
      Hironobu Matsushita, Kyoichi Kijima
    • Organizer
      Naples Forum on Service, Proceedings of the 2013 Forum
    • Place of Presentation
      Naples, Italy
    • Related Report
      2013 Annual Research Report
  • [Presentation] Value Orchestration Platform and Value Co-Creation Process: A Hierarchical Service Systems Model and its Implications,

    • Author(s)
      Timo Rintamaki, Lasse Mitrone, Kyoichi Kijima.
    • Organizer
      Naples Forum on Service, Proceedings of the 2013 Forum
    • Place of Presentation
      Naples, Italy
    • Related Report
      2013 Annual Research Report
  • [Presentation] Value Co-Creation Process and Value Orchestration Platform in Service Systems Science Perspective

    • Author(s)
      Kyoichi Kijima
    • Organizer
      The 14th International Symposium on Knowledge and Systems Sciences
    • Place of Presentation
      Ningbo, China
    • Related Report
      2013 Annual Research Report
  • [Presentation] Implementation of ICT to monitor and verify the delivery of government services in Indonesia

    • Author(s)
      Utomo Sarjone and Kyoichi Kijima
    • Organizer
      The Seventh International Workshop on Service Systems Science
    • Place of Presentation
      Tokyo, Japan
    • Related Report
      2013 Annual Research Report
  • [Presentation] 最先端ICTによるサービス価値の共創プラッ トフォーム ー 東京工業大学 COI-t キックオフ国際シンポジウム報告 ー

    • Author(s)
      木嶋恭一
    • Organizer
      COI-t 成果報告会
    • Place of Presentation
      東京
    • Related Report
      2013 Annual Research Report
  • [Book] Value Co-Creation Process and Value Orchestration Platform in Global Perspectives on Service Science2013

    • Author(s)
      Kyoichi Kijima and Yusuke Arai
    • Total Pages
      21
    • Publisher
      Springer
    • Related Report
      2012 Annual Research Report
  • [Book] 第2章社会システム学に期待する-シリーズ執筆者座談会,社会システム学をめざして(今田高俊,石黒晋,中井豊,中丸麻由子,木嶋恭一,永田えり子,木村洋二,鈴木正仁共著)2011

    • Author(s)
      木嶋恭一
    • Total Pages
      250
    • Publisher
      ミネルヴァ書房
    • Related Report
      2011 Annual Research Report
  • [Remarks] 東京工業大学リサーチリポジトリ

    • URL

      http://t2r2.star.titech.ac.jp/cgi-bin/researcherpublicationlist.cgi?q_researcher_content_number=CTT100381075

    • Related Report
      2012 Annual Research Report

URL: 

Published: 2011-04-06   Modified: 2019-07-29  

Information User Guide FAQ News Terms of Use Attribution of KAKENHI

Powered by NII kakenhi