A method for objective division of service systems and separation of service receiver's characteristics
| Project/Area Number |
24300050
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| Research Category |
Grant-in-Aid for Scientific Research (B)
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| Allocation Type | Partial Multi-year Fund |
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| Section | 一般 |
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| Research Field |
Intelligent informatics
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| Research Institution | The University of Tokyo |
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Principal Investigator |
HARA Tatsunori 東京大学, 人工物工学研究セ ンター, 准教授 (00546012)
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| Co-Investigator(Kenkyū-buntansha) |
ARAI Tamio 芝浦工業大学, 工学部, 教授 (40111463)
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| Project Period (FY) |
2012-04-01 – 2015-03-31
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| Project Status |
Completed (Fiscal Year 2014)
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| Budget Amount *help |
¥11,050,000 (Direct Cost: ¥8,500,000、Indirect Cost: ¥2,550,000)
Fiscal Year 2014: ¥3,120,000 (Direct Cost: ¥2,400,000、Indirect Cost: ¥720,000)
Fiscal Year 2013: ¥3,770,000 (Direct Cost: ¥2,900,000、Indirect Cost: ¥870,000)
Fiscal Year 2012: ¥4,160,000 (Direct Cost: ¥3,200,000、Indirect Cost: ¥960,000)
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| Keywords | サービス工学 / 設計工学 / ビジネスプロセスモデリング / 生産システム工学 / プロセスモデリング / サービスCAD / 生産システム / BPMN / ワークフローパターン / ISM / 画像認識 / サービス表現・評価 |
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| Outline of Final Research Achievements |
It is difficult for non-experienced designers to divide and model complicated service delivery processes such as conditional branches and exception handlings while assuring the relationship to service functions. To solve this problem, we proposed a design support of constructing service delivery processes using a collection of structure patterns of processes called workflow patterns. We made the workflow patterns hierarchized by the ISM method so that designers can easily choose a pattern among them according to purpose. The proposed method was implemented on a CAD system for service, and its effectiveness was verified through an evaluation experiment. As a result, it was revealed that the proposed method is especially effective in the case of constructing processes including conditional branches.
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Report
(4 results)
Research Products
(9 results)
