The development of a scale to measure client satisfaction with home care nursing

Research Project

Project/Area Number	24593535
Research Category	Grant-in-Aid for Scientific Research (C)
Allocation Type	Multi-year Fund
Section	一般
Research Field	Community health/Gerontological nurisng
Research Institution	Japanese Red Cross College of Nursing
Principal Investigator	Fujita Junko 日本赤十字看護大学, 看護学部, 准教授 (10553563)
Co-Investigator(Renkei-kenkyūsha)	FUKUI Sakiko 日本赤十字看護大学, 看護学部, 教授 (40336532)
Project Period (FY)	2012-04-01 – 2016-03-31
Project Status	Completed (Fiscal Year 2015)
Budget Amount *help	¥5,460,000 (Direct Cost: ¥4,200,000、Indirect Cost: ¥1,260,000) Fiscal Year 2014: ¥1,950,000 (Direct Cost: ¥1,500,000、Indirect Cost: ¥450,000) Fiscal Year 2013: ¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000) Fiscal Year 2012: ¥1,950,000 (Direct Cost: ¥1,500,000、Indirect Cost: ¥450,000)
Keywords	利用者満足度 / 訪問看護 / 尺度開発 / 利用者満足度調査 / 在宅看護
Outline of Final Research Achievements	The purpose of this study was to develop a scale to measure client satisfaction with home care nursing. The development of the 18-item client satisfaction based on a literature review, a interviews with home care agency’s managers and a pre- test. A total of 1975 clients completed the client satisfaction scale（responce rate: 73.9%). From 72 % to 92 % of the respondents satisfied home care nursing in each items. The satisfaction with care process was related to clients’ medical condition, frequency of home visit, enhancement of assessment for client by home care nurses and acceptance of practical training for health care professionals from other home care agencies.