A study of measuring the quality of services in medicine and a feedback model to quality management
| Project/Area Number |
25380630
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Multi-year Fund |
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| Section | 一般 |
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| Research Field |
Accounting
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| Research Institution | Hannan University |
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Principal Investigator |
FUKUSHIGE Yae 阪南大学, 経営情報学部, 准教授 (10581853)
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| Co-Investigator(Kenkyū-buntansha) |
MAEDA Toshiyuki 阪南大学, 経営情報学部, 教授 (70320041)
YAMAMOTO Mayumi 岐阜大学, 保健管理センター, 教授 (40313879)
ASADA Takayuki 立命館大学, 経営学部, 教授 (10143132)
KIM JAEWOOK 広島大学, 社会(科)学研究科, 講師 (50599264)
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| Project Period (FY) |
2013-04-01 – 2016-03-31
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| Project Status |
Completed (Fiscal Year 2015)
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| Budget Amount *help |
¥4,810,000 (Direct Cost: ¥3,700,000、Indirect Cost: ¥1,110,000)
Fiscal Year 2015: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2014: ¥2,080,000 (Direct Cost: ¥1,600,000、Indirect Cost: ¥480,000)
Fiscal Year 2013: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
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| Keywords | 医療サービス / 品質評価 / 品質測定 |
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| Outline of Final Research Achievements |
The most significant advantage of patient assessment of the quality of medical care is that such an approach incorporates the viewpoint of an actual recipient of medical care. Recently, medication has caused adverse reactions and medicine has become less intelligible to the public as a result of advances in medical technology. In light of these changes, the public is increasingly interested in less invasive complementary and alternative medicine and treatments outside the scope of the standard treatment.
Thus, the current study has examined the quality of medical services from the patient’s perspective, with a focus on several relevant areas. In the past, a medical facility’s ability was assessed by medical care providers themselves or by third party assessment involving experts. However, the current results revealed various issues that cannot be assessed via either of the aforementioned methods of assessment, and these issues affect patient satisfaction with medical services.
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Report
(4 results)
Research Products
(12 results)
