| Project/Area Number |
25730190
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| Research Category |
Grant-in-Aid for Young Scientists (B)
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| Allocation Type | Multi-year Fund |
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| Research Field |
Web informatics, Service informatics
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| Research Institution | National Institute of Advanced Industrial Science and Technology |
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Principal Investigator |
WATANABE Kentaro 独立行政法人産業技術総合研究所, サービス工学研究センター, 研究員 (10635808)
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| Project Period (FY) |
2013-04-01 – 2015-03-31
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| Project Status |
Completed (Fiscal Year 2014)
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| Budget Amount *help |
¥2,470,000 (Direct Cost: ¥1,900,000、Indirect Cost: ¥570,000)
Fiscal Year 2014: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000)
Fiscal Year 2013: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
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| Keywords | サービス工学 / サービスプロセス / モデル化 / サービス類型 / 観測技術 / モデル化技術 |
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| Outline of Final Research Achievements |
In this study, we developed a method to select and apply technologies to observe and model service processes for each service field. As a result of this study, we proposed four kinds of service process patterns (procedure oriented, event oriented, environment oriented, relation oriented) and a technology map to relate these patterns to observation, modeling and analysis technologies. We also developed and launched a website in which the proposed method was implemented. In addition, we applied the proposed method to a health support service and an elderly-care service and conducted a questionnaire survey to 27 kinds of service businesses to confirm its effectiveness.
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