| Project/Area Number |
26280114
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| Research Category |
Grant-in-Aid for Scientific Research (B)
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| Allocation Type | Partial Multi-year Fund |
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| Section | 一般 |
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| Research Field |
Web informatics, Service informatics
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| Research Institution | Tokyo Metropolitan University |
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Principal Investigator |
SHIMOMURA Yoshiki 首都大学東京, システムデザイン研究科, 教授 (80334332)
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| Co-Investigator(Kenkyū-buntansha) |
戸谷 圭子 明治大学, グローバル・ビジネス研究科, 教授 (20350308)
木見田 康治 首都大学東京, システムデザイン研究科, 助教 (60632495)
舘山 武史 愛知工科大学, 工学部, 准教授 (70336527)
千葉 龍介 旭川医科大学, 医学部, 准教授 (80396936)
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| Project Period (FY) |
2014-04-01 – 2017-03-31
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| Project Status |
Completed (Fiscal Year 2016)
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| Budget Amount *help |
¥13,390,000 (Direct Cost: ¥10,300,000、Indirect Cost: ¥3,090,000)
Fiscal Year 2016: ¥3,380,000 (Direct Cost: ¥2,600,000、Indirect Cost: ¥780,000)
Fiscal Year 2015: ¥4,420,000 (Direct Cost: ¥3,400,000、Indirect Cost: ¥1,020,000)
Fiscal Year 2014: ¥5,590,000 (Direct Cost: ¥4,300,000、Indirect Cost: ¥1,290,000)
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| Keywords | サービス工学 / 設計支援 / サービスモデリング / サービス品質評価 / シミュレーション / 設計工学 / サービス品質 / 価値共創 / 文脈価値 / サービス品質シミュレーション / サービス設計 / サービス機能モデリング / 品質管理システム / 使用価値 |
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| Outline of Final Research Achievements |
Attributes of service elements easily fluctuate depending on the service provision situation, and this attribute fluctuation lowers and changes the service quality. The purpose of this research was to construct a design support environment that enables service designers to design services provides high quality stably through virtual service trials based on simulations. In order to achieve this objective, we developed a method can model the relationship between the service quality and the service attributes that affect the service quality by using nonlinear functions, that represents relationship between service quality value determined with customer's subjectivity and each service element attribute value. We also developed a simulator that enables service designers to estimate service quality values in order to evaluate service quality changes preliminarily.
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