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Development of Business Micro-ethnographic Method to Identify the Meaningfulness of Products and Services

Research Project

Project/Area Number 26330228
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeMulti-year Fund
Section一般
Research Field Human interface and interaction
Research InstitutionThe Open University of Japan

Principal Investigator

Kurosu Masaaki  放送大学, 教養学部, 名誉教授 (30283328)

Research Collaborator Hashizume Ayako  首都大学東京, システムデザイン学部, 助教 (70634327)
Project Period (FY) 2014-04-01 – 2017-03-31
Project Status Completed (Fiscal Year 2016)
Budget Amount *help
¥4,550,000 (Direct Cost: ¥3,500,000、Indirect Cost: ¥1,050,000)
Fiscal Year 2016: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2015: ¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000)
Fiscal Year 2014: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
Keywordsユーザエクスペリエンス / 評価手法 / ERM / 使いやすさ / UX / エスノグラフィ / UXグラフ / 満足感 / エピソード / Webツール / UXカーブ / 変曲点 / ライフイベント / 満足度 / 意味性
Outline of Final Research Achievements

It is necessary to confirm and emphasize the meaningfulness of products and services for improving the quality of life and job of the user (or consumer). Hence, a new method was developed for conducting the research to clarify the meaningfulness. The method was first called as "Business Micro-ethnography" but later, it was renamed as the Experience Recollection Method because the method is focusing on the experience of users. In this method, users were asked about the episodes that occured from the beginning of the use till the present time. They are also asked to rate the experience value (or the degree of satisfaction) from +10 to -10 of each episode. This method faciliated to grasp the real user experience effectively and efficiently.

Report

(4 results)
  • 2016 Annual Research Report   Final Research Report ( PDF )
  • 2015 Research-status Report
  • 2014 Research-status Report
  • Research Products

    (20 results)

All 2017 2016 2015 2014

All Journal Article (3 results) (of which Open Access: 1 results,  Acknowledgement Compliant: 1 results) Presentation (14 results) (of which Int'l Joint Research: 6 results,  Invited: 4 results) Book (3 results)

  • [Journal Article] ユーザ工学と経験工学2017

    • Author(s)
      黒須正明
    • Journal Title

      放送大学研究年報

      Volume: 34号 Pages: 1-12

    • NAID

      40021180438

    • Related Report
      2016 Annual Research Report
  • [Journal Article] UXカーブに見る放送大学学生の満足度の動的変化2015

    • Author(s)
      黒須正明
    • Journal Title

      放送大学研究年報

      Volume: 32 Pages: 1-10

    • NAID

      120005663938

    • Related Report
      2015 Research-status Report
  • [Journal Article] サービス活動の人間中心設計2014

    • Author(s)
      黒須正明、橋爪絢子
    • Journal Title

      放送大学年報

      Volume: 31号 Pages: 55-64

    • NAID

      120005427270

    • Related Report
      2014 Research-status Report
    • Open Access / Acknowledgement Compliant
  • [Presentation] Satisfaction Measurement by UX Graph and ERM2016

    • Author(s)
      Kurosu, M. and Hashizume, A.
    • Organizer
      KEER2016
    • Place of Presentation
      Leeds
    • Year and Date
      2016-09-01
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] UX Graph and ERM as Tools for Measuring Kansei Experience2016

    • Author(s)
      Kurosu, M. et al.
    • Organizer
      HCII2016
    • Place of Presentation
      Toronto
    • Year and Date
      2016-07-20
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Evaluating User Experience Using the UX Graph and Experience Recollection Methods2016

    • Author(s)
      Kurosu, M.
    • Organizer
      ToRCHI2016
    • Place of Presentation
      Toronto
    • Year and Date
      2016-07-18
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] UXグラフのWebツール2016

    • Author(s)
      上野裕樹、富田剛志、鈴木宏敏、橋爪絢子、黒須正明
    • Organizer
      インタラクション2016
    • Place of Presentation
      東京
    • Year and Date
      2016-03-02
    • Related Report
      2015 Research-status Report
  • [Presentation] 感性とUXグラフ2015

    • Author(s)
      黒須正明
    • Organizer
      HCD-Net感性SIG研究会
    • Place of Presentation
      東京
    • Year and Date
      2015-12-11
    • Related Report
      2015 Research-status Report
  • [Presentation] Usability and UX2015

    • Author(s)
      Masaaki Kurosu
    • Organizer
      ICEMIS2015
    • Place of Presentation
      Istanbul, Turkey
    • Year and Date
      2015-09-25
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research / Invited
  • [Presentation] Usability, Quality in Use and the Model of Quality Characteristics2015

    • Author(s)
      Masaaki Kurosu
    • Organizer
      HCI International 2015
    • Place of Presentation
      Los Angeles, USA
    • Year and Date
      2015-08-05
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] UX and Quality Characteristics2015

    • Author(s)
      Masaaki Kurosu
    • Organizer
      CHIuXID2015
    • Place of Presentation
      Bandun, Indonesia
    • Year and Date
      2015-04-08
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research / Invited
  • [Presentation] Re-considering the concept of usability2014

    • Author(s)
      Masaaki Kurosu
    • Organizer
      APCHI2014
    • Place of Presentation
      Udayana University, Indonesia
    • Year and Date
      2014-10-01
    • Related Report
      2014 Research-status Report
    • Invited
  • [Presentation] 経験想起法による客観的品質特性と主観的品質特性および意味性の検討2014

    • Author(s)
      黒須正明、橋爪絢子
    • Organizer
      日本心理学会2014
    • Place of Presentation
      同志社大学
    • Year and Date
      2014-09-11
    • Related Report
      2014 Research-status Report
  • [Presentation] UXカーブによる満足感の測定-機器利用とサービス利用の場合2014

    • Author(s)
      黒須正明
    • Organizer
      日本感性工学会2014
    • Place of Presentation
      京都工芸繊維大学
    • Year and Date
      2014-09-10
    • Related Report
      2014 Research-status Report
  • [Presentation] Description of Subjective Impression in the Service Experience2014

    • Author(s)
      Masaaki Kurosu and Ayako Hashizume
    • Organizer
      AHFE2014
    • Place of Presentation
      Krakow University, Poland
    • Year and Date
      2014-07-21
    • Related Report
      2014 Research-status Report
  • [Presentation] Concept of Satisfaction2014

    • Author(s)
      Masaaki Kurosu
    • Organizer
      KEER2014
    • Place of Presentation
      Linkopen University, Sweden
    • Year and Date
      2014-06-12
    • Related Report
      2014 Research-status Report
  • [Presentation] 意味のあるデザインを-人工物発達学から考えるUX2014

    • Author(s)
      黒須正明
    • Organizer
      HCD-Net Forum
    • Place of Presentation
      東海大学白金校舎
    • Year and Date
      2014-05-24
    • Related Report
      2014 Research-status Report
    • Invited
  • [Book] Theory of User Engineering2016

    • Author(s)
      Kurosu, M.
    • Total Pages
      144
    • Publisher
      CRC Press
    • Related Report
      2016 Annual Research Report
  • [Book] HCDライブラリー 3 人間中心設計の国内事例2014

    • Author(s)
      黒須正明、松原幸行、八木大彦、山崎和彦
    • Total Pages
      237
    • Publisher
      近代科学社
    • Related Report
      2014 Research-status Report
  • [Book] Human-Computer Interaction2014

    • Author(s)
      Masaaki Kurosu (ed)
    • Total Pages
      513
    • Publisher
      Springer
    • Related Report
      2014 Research-status Report

URL: 

Published: 2014-04-04   Modified: 2018-03-22  

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