| Budget Amount *help |
¥4,420,000 (Direct Cost: ¥3,400,000、Indirect Cost: ¥1,020,000)
Fiscal Year 2016: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2015: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2014: ¥2,210,000 (Direct Cost: ¥1,700,000、Indirect Cost: ¥510,000)
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| Outline of Final Research Achievements |
We focused on one of the important tasks customer service, in the hospitality industry, and conducted theoretical and empirical considerations. We conducted a quantitative survey on the service capability of service personal targeted at ryokan Okami and service employees(Nakai) where Japanese style customer service (=omotenashi) is seen.
Analysis results revealed that there is a difference between Okami and Customer service staff in "Knowledge management ability" on the collection and utilization of knowledge and information.
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