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Historical and transcultural studies of crisis-responses by anthropomorphized corporations

Research Project

Project/Area Number 26380463
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeMulti-year Fund
Section一般
Research Field Management
Research InstitutionHiroshima University

Principal Investigator

Chikudate Nobuyuki  広島大学, 社会科学研究科, 教授 (50255238)

Project Period (FY) 2014-04-01 – 2019-03-31
Project Status Completed (Fiscal Year 2018)
Budget Amount *help
¥4,680,000 (Direct Cost: ¥3,600,000、Indirect Cost: ¥1,080,000)
Fiscal Year 2017: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2016: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000)
Fiscal Year 2015: ¥1,040,000 (Direct Cost: ¥800,000、Indirect Cost: ¥240,000)
Fiscal Year 2014: ¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000)
Keywords危機管理 / 企業の社会的責任 / 不祥事 / 企業評判 / 組織文化 / 企業危機 / 企業体質 / 企業文化 / 時系列 / 企業倫理 / 社会的責任 / CSR / 企業の謝罪
Outline of Final Research Achievements

In this project, the researcher investigated how "anthropomorphized corporations" managed the critical situations by utilizing historical and transcultural analyses. Many Japanese corporations were accused because of irresponsible responses to growing public criticisms when their wrongdoings were exposed, and their corporate reputations were severely damaged. We also witnessed some cases where the scopes of public criticisms were beyond national boarders in globalizing corporate activities. Although many corporations took crisis management strategies to defend corporate images upon the disclosures of wrongdoings, the researcher revealed that these corporations repeated the similar types of incidents in the past. Furthermore, they did not "behave and speak" as responsible corporate citizens. In this project, the researcher investigated how the behaviors and speeches of corporations influence the crises by developing the concept of "anthropomorphized corporations."

Academic Significance and Societal Importance of the Research Achievements

本研究の中心的概念である「人格化する企業」が提唱される以前の企業危機管理とは、「法人化した企業」が「法的責任」を最小限に抑え、賠償金・罰金を減らすことが主流であった。しかしながら、このような戦略では、危機を終息できないばかりか悪化させる世相になった。不祥事による被害の程度にもよるが、「危機」に発展するかどうかは、企業側の「話し方」・「態度」に対し、パブリックがどのような判断を下すかにより影響されるようになったからである。つまり、企業が「人格化」し、人格化した企業による不祥事への対応が、危機を悪化させる。本研究においては、人格化する企業による危機対応について、時系列かつ通文化的分析を行った。

Report

(6 results)
  • 2018 Annual Research Report   Final Research Report ( PDF )
  • 2017 Research-status Report
  • 2016 Research-status Report
  • 2015 Research-status Report
  • 2014 Research-status Report
  • Research Products

    (10 results)

All 2019 2017 2016 2015 2014 Other

All Int'l Joint Research (2 results) Journal Article (1 results) (of which Peer Reviewed: 1 results) Presentation (6 results) (of which Int'l Joint Research: 5 results) Book (1 results)

  • [Int'l Joint Research] カリフォルニア州立大学(米国)

    • Related Report
      2017 Research-status Report
  • [Int'l Joint Research] Singapore Management University(Singapore)

    • Related Report
      2015 Research-status Report
  • [Journal Article] Beyond Natural Disaster vs. Man-Made Disaster Debates on an Explosion of a Nuclear Power Plant2016

    • Author(s)
      Nobuyuki Chikudate
    • Journal Title

      Academy of Management Proceedings

      Volume: 1 Issue: 1 Pages: 1-5

    • DOI

      10.5465/ambpp.2016.190

    • Related Report
      2016 Research-status Report
    • Peer Reviewed
  • [Presentation] Changing Characteristics of Anthropomorphized Corporations during Corporate Crises2019

    • Author(s)
      Nobuyuki Chikudate
    • Organizer
      Western Academy of Management Conference
    • Related Report
      2018 Annual Research Report
    • Int'l Joint Research
  • [Presentation] A genealogical analysis on wrongdoings by an anthropomorphized corporation in Japan2017

    • Author(s)
      Nobuyuki Chikudate
    • Organizer
      International Conference on Social Responsibility, Ethics and Sustainability
    • Related Report
      2017 Research-status Report
    • Int'l Joint Research
  • [Presentation] Beyond Natural Disaster vs. Man-Made Disaster Debates on an Explosion of a Nuclear Power Plant2016

    • Author(s)
      Nobuyuki Chikudate
    • Organizer
      Academy of Management 2016 Conference
    • Place of Presentation
      アメリカ、アナハイム
    • Year and Date
      2016-08-05
    • Related Report
      2016 Research-status Report
    • Int'l Joint Research
  • [Presentation] A phenomenological and hermeneutic view on universalism in cross-cultural management2016

    • Author(s)
      Nobuyuki Chikudate
    • Organizer
      57th Western Academy of Management Conference
    • Place of Presentation
      Hilton Portland & Executive Tower オレゴン州 ポートランド アメリカ合衆国
    • Year and Date
      2016-03-09
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] Corporate misconducts and trust repair: Integration of organization behavior and corporate discourse perspectives2015

    • Author(s)
      Nobuyuki Chikudate, Toru Yoshikawa
    • Organizer
      27th Society for the Advancement of Socio-Economics
    • Place of Presentation
      London School of Economics and Political Science ロンドン イギリス
    • Year and Date
      2015-07-02
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] Toyota's crisis management strategy by the apologia in 20102014

    • Author(s)
      Nobuyuki Chikudate
    • Organizer
      Academy of Management Conference 2014
    • Place of Presentation
      アメリカ、フィラデルフィア
    • Year and Date
      2014-08-08 – 2014-08-12
    • Related Report
      2014 Research-status Report
  • [Book] Collective myopia in Japanese organizations: A transcultural approach for identifying corporate meltdowns2015

    • Author(s)
      Nobuyuki Chikudate
    • Total Pages
      220
    • Publisher
      Palgrave Macmillan
    • Related Report
      2015 Research-status Report

URL: 

Published: 2014-04-04   Modified: 2022-02-21  

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