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Preliminary Research on Solutions to Miscommunication at Overseas Offices

Research Project

Project/Area Number 26580110
Research Category

Grant-in-Aid for Challenging Exploratory Research

Allocation TypeMulti-year Fund
Research Field Foreign language education
Research InstitutionHokkai-Gakuen University

Principal Investigator

NAITO HISASHI  北海学園大学, 経営学部, 教授 (80281898)

Co-Investigator(Kenkyū-buntansha) 柴田 晶子  札幌大谷大学, 社会学部, 教授 (40289690)
三浦 寛子  北海道科学大学, 保健医療学部, 准教授 (60347755)
竹村 雅史  北星学園大学短期大学部, 短期大学部, 教授 (60353215)
坂部 俊行  北海道科学大学, 工学部, 准教授 (70337062)
Research Collaborator ISHI HARUKO  北海学園大学, 経営学部, 教授 (50202940)
Project Period (FY) 2014-04-01 – 2017-03-31
Project Status Completed (Fiscal Year 2016)
Budget Amount *help
¥3,640,000 (Direct Cost: ¥2,800,000、Indirect Cost: ¥840,000)
Fiscal Year 2016: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Fiscal Year 2015: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2014: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
KeywordsESP / miscommunication / overseas offices / ビジネスコミュニケーション / ミスコミュニケーション / 海外事業所 / タイ
Outline of Final Research Achievements

In this research, we collected case examples of miscommunication that occurred at overseas offices mainly in Asian countries through interview surveys and participant observation. There are linguistic factors, social environmental factors, legal and political factors in the miscommunication. It turned out that based on situations and circumstances in local areas, stakeholders set up a person who understands the position of both parties while constructing a trustful relationship, and then solution was planned by careful verbalization of the problem.

Report

(4 results)
  • 2016 Annual Research Report   Final Research Report ( PDF )
  • 2015 Research-status Report
  • 2014 Research-status Report
  • Research Products

    (13 results)

All 2017 2016 2015 2014

All Presentation (13 results) (of which Int'l Joint Research: 7 results,  Invited: 3 results)

  • [Presentation] Challenges in Global Human Resource Development in Tertiary English Education in Japan2017

    • Author(s)
      Hisashi Naito
    • Organizer
      Thai TESOL
    • Place of Presentation
      Bangkok, Thailand
    • Year and Date
      2017-01-21
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research / Invited
  • [Presentation] Program for Cultivating Students as Global Human Resources2016

    • Author(s)
      Toshiyuki Sakabe and Hisashi Naito
    • Organizer
      Association of Business Communication
    • Place of Presentation
      Albuquerque, NM
    • Year and Date
      2016-10-20
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Linguistic and Business Needs in an International Trade Show2016

    • Author(s)
      Toshiyuki Sakabe, Hiroko Miura, Akiko Shibata, Masashi Takemura, Hisashi Naito
    • Organizer
      大学英語教育学会
    • Place of Presentation
      札幌
    • Year and Date
      2016-09-01
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Issues on Business Communication at Business Meetings Using an Interpreter2015

    • Author(s)
      Toshiyuki Sakabe and Hisashi Naito
    • Organizer
      Association of Business Communication
    • Place of Presentation
      Seattle, USA
    • Year and Date
      2015-10-28
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] Challenges in Global Human Resource Development in Japanese University English Education2015

    • Author(s)
      Hisashi Naito
    • Organizer
      The Applied Linguistics Association of Korea
    • Place of Presentation
      Seoul, KOREA
    • Year and Date
      2015-09-19
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research / Invited
  • [Presentation] Volunteer Student Interpreters at International Trade Shows -From the Viewpoint of ESP Education-2015

    • Author(s)
      Toshiyuki Sakabe, Hiroko Miura, Akiko Shibata and Masashi Takemura
    • Organizer
      The Japan Association of College English Teachers
    • Place of Presentation
      Kagoshima, JAPAN
    • Year and Date
      2015-08-28
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] Issues Based on ESP Perspective of Volunteer Student Interpreters at International Trade Shows2015

    • Author(s)
      Toshiyuki Sakabe and Hisashi Naito
    • Organizer
      Global Advances in Business Communication
    • Place of Presentation
      アメリカ合衆国デトロイト
    • Year and Date
      2015-05-28 – 2015-05-30
    • Related Report
      2014 Research-status Report
  • [Presentation] Issues Based on ESP Perspective of Volunteer Student Interpreters at International Trade Show2015

    • Author(s)
      Toshiyuki Sakabe and Hisashi Naito
    • Organizer
      Global Advances in Business Communication
    • Place of Presentation
      Detroit, USA
    • Year and Date
      2015-05-28
    • Related Report
      2015 Research-status Report
    • Int'l Joint Research
  • [Presentation] 中小企業の海外展開を担うグローバルビジネス人材の育成モデル構築-北海学園大学経営学部と札幌市経済局の取り組み2014

    • Author(s)
      内藤永
    • Organizer
      グローバル人材育成教育学会
    • Place of Presentation
      秋田
    • Year and Date
      2014-11-15
    • Related Report
      2014 Research-status Report
  • [Presentation] University students bridge communication gaps at international business conventions2014

    • Author(s)
      Toshiyuki Sakabe and Hisashi Naito
    • Organizer
      Association of Business Communication(ABC)
    • Place of Presentation
      アメリカ合衆国フィラデルフィア
    • Year and Date
      2014-10-22 – 2014-10-25
    • Related Report
      2014 Research-status Report
  • [Presentation] The Point at Issue Using English during an Internship Abroad—Analysis Based on Speech Data2014

    • Author(s)
      Toshiyuki Sakabe, Hiroko Miura, Akiko Shibata, Masashi Takemura
    • Organizer
      大学英語教育学会
    • Place of Presentation
      広島
    • Year and Date
      2014-08-28 – 2014-08-30
    • Related Report
      2014 Research-status Report
  • [Presentation] 海外インターンシップによる英語教育2014

    • Author(s)
      坂部俊行、三浦寛子、内藤永
    • Organizer
      日本工学教育協会
    • Place of Presentation
      広島
    • Year and Date
      2014-08-28
    • Related Report
      2014 Research-status Report
  • [Presentation] 中小企業の海外展開を担うグローバルビジネス人材育成ーシンガポール商談会への学生通訳派遣ー2014

    • Author(s)
      内藤永
    • Organizer
      グローバル人材育成教育学会
    • Place of Presentation
      札幌
    • Year and Date
      2014-08-02
    • Related Report
      2014 Research-status Report
    • Invited

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Published: 2014-04-04   Modified: 2018-03-22  

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