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2015 Fiscal Year Research-status Report

Cross-cultural empirical research on cultural differences in inconsistent brand image evaluation: The influence of dialectical thinking.

Research Project

Project/Area Number 15K17143
Research InstitutionKyoto University

Principal Investigator

鈴木 智子  京都大学, 経営学研究科, 准教授 (20621759)

Project Period (FY) 2015-04-01 – 2018-03-31
Keywordsbrand management / global marketing / culture / cross-cultural / service / dialectical thinking
Outline of Annual Research Achievements

The purpose of this research is to examine cultural differences in the evaluation of brand image inconsistencies and its underlying mechanism. The findings of this research aim to propose a new theory in brand management that incorporates Asian perspectives.
To achieve above research objectives, in FY2015, I conducted (1) literature review and developed hypotheses, (2) experimental study assessing cultural differences in brand image inconsistencies, (3) interviews on the brand management with company executives, particularly in the service sector, and (4) research meetings with top global marketing scholars.
Based on the above activities, following research achievements were made in FY2015. First, the importance of the research topic was confirmed at the global level. All of the top global marketing scholars that I've discussed agreed that the research topic is important and interesting. Second, new hypotheses for the mechanism of cultural differences in the evaluation of brand image inconsistencies were identified. These hypotheses will be examined in FY2016. Third, issues in promoting brand management in the Japanese service industry were identified. In Japan, brand management is behind among the service companies compared with the manufacturing companies. In order to utilize the research findings to support the growth of Japanese economy, further discussion with company executives will be conducted in FY2016.
The findings were presented in the domestic and overseas academic conferences, invited lectures, domestic and global academic journals, and textbooks.

Current Status of Research Progress
Current Status of Research Progress

2: Research has progressed on the whole more than it was originally planned.

Reason

As mentioned in the research achievements section, the confirmation of research significance at the global level and the hypotheses construction were successfully done. Thus, the preliminary stage of this three-years research project is accomplished.
In addition, several publications (including the peer-reviewed global academic journal papers) were achieved. Since publications have been planned for the later stage, these achievements are earlier than initially planned.

Strategy for Future Research Activity

Following research activities are planned for FY2016:(1) publish papers in the peer-reviewed domestic and global academic journals including Japan Marketing Journal, (2) present the findings in the domestic and global academic conferences including Global Marketing Conference in Hong Kong (July), (3) present the findings at the invited lectures including Western Japan Meeting of Japan Society of Marketing and Distribution (June), (4) conduct cross-cultural experiment studies in Japan and U.S. to assess the proposed hypotheses, and (5) discuss on brand management issues with the company executives in the service industries such as retail, hotel, and airline.

Causes of Carryover

Main reasons for the incurring amount are followings:
(1) The research assistant was originally planned to be hired; however, there was no good candidate.
(2) The cross-cultural survey study was postponed.

Expenditure Plan for Carryover Budget

In FY2016, I have found a good candidate for the research assistant who will assist me in spearheading the research. Thus, a part of incurring amount will be used as personnel expenditure in FY2016. Also, I plan to conduct several empirical studies (either survey or experiment) to examine hypotheses ; thus a part will be used as a research cost in miscellaneous. Furthermore, I will be attending two global marketing / consumer behavior conferences to received feedback on the findings of this research from the top global marketing / consumer behavior marketing scholars; thus a part will be used as travel expenses.

  • Research Products

    (23 results)

All 2016 2015 Other

All Int'l Joint Research (2 results) Journal Article (4 results) (of which Int'l Joint Research: 3 results,  Peer Reviewed: 3 results,  Open Access: 1 results) Presentation (12 results) (of which Int'l Joint Research: 4 results,  Invited: 5 results) Book (5 results)

  • [Int'l Joint Research] University of California, Los Angeles(米国)

    • Country Name
      U.S.A.
    • Counterpart Institution
      University of California, Los Angeles
  • [Int'l Joint Research] The University of British Columbia(カナダ)

    • Country Name
      CANADA
    • Counterpart Institution
      The University of British Columbia
  • [Journal Article] Contextual effect of wealth on independence: An examination through regional differences in China.2016

    • Author(s)
      Takemura, K., Hamamura, T., Guan, Y., & Suzuki, S.
    • Journal Title

      Frontiers in Psychology

      Volume: 7:384 Pages: 1-9

    • DOI

      10.3389/fpsyg.2016.00384

    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Self-expression and relationship formation in high relational mobility environments: A study of dual users of American and Japanese social networking sites.2016

    • Author(s)
      Takemura, K., & Suzuki, S.
    • Journal Title

      International Journal of Psychology

      Volume: NA Pages: NA

    • DOI

      10.1002/ijop.12208

    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] When a smile does no good: Creativity reduction among avoidance- vs. approach-oriented individuals in dyadic interactions.2016

    • Author(s)
      Fujiwara, K., Takemura, K., & Suzuki, S.
    • Journal Title

      International Journal of Innovation Management

      Volume: NA Pages: NA

    • DOI

      10.1142/S1363919616400077

    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] 「おもてなし」で競争優位性を築く海外展開 ─ 株式会社ファミリーマート ─2015

    • Author(s)
      鈴木智子
    • Journal Title

      マーケティング・ジャーナル

      Volume: 34 (3) Pages: 129-144

  • [Presentation] Revisiting consistency and fit issues in brand management.2016

    • Author(s)
      Suzuki, S.
    • Organizer
      Hitotsubashi University-UCB Joint Research Forum
    • Place of Presentation
      Hitotsubashi University, Chiyoda-ku, Tokyo
    • Year and Date
      2016-02-24
    • Int'l Joint Research / Invited
  • [Presentation] 共同ブランド(Cobrand)の選好における文化差:弁証法的思考の影響2015

    • Author(s)
      鈴木智子・阿久津聡
    • Organizer
      マーケティングカンファレンス2015
    • Place of Presentation
      早稲田大学(東京都新宿区)
    • Year and Date
      2015-11-29
  • [Presentation] 寄付と幸福感2015

    • Author(s)
      鈴木智子
    • Organizer
      第4回日本ポジティブサイコロジー医学会学術集会
    • Place of Presentation
      慶應義塾大学(東京都港区)
    • Year and Date
      2015-11-28
    • Invited
  • [Presentation] 職場流動性は相互協調・相互独立性および調整・影響志向と関連するか?2015

    • Author(s)
      竹村幸祐・鈴木智子
    • Organizer
      日本社会心理学会第56回大会
    • Place of Presentation
      東京女子大学(東京都杉並区)
    • Year and Date
      2015-10-31
  • [Presentation] Cultural differences in indulgent consumption: The influence of emotion reappraisal tendency.2015

    • Author(s)
      Suzuki, S., Hamamura, T., & Takemura, K.
    • Organizer
      2015 International Conference of Asian Marketing Associations
    • Place of Presentation
      Waseda University, Shinjuku-ku, Tokyo
    • Year and Date
      2015-10-31
    • Int'l Joint Research
  • [Presentation] 「おもてなし」経営の時代2015

    • Author(s)
      鈴木智子
    • Organizer
      標準化と品質管理 近畿地区大会2015
    • Place of Presentation
      メルパルクOSAKA(大阪府淀川区)
    • Year and Date
      2015-10-27
    • Invited
  • [Presentation] Marketing city.2015

    • Author(s)
      Suzuki, S.
    • Organizer
      University of Brawijaya
    • Place of Presentation
      Malang, Indonesia
    • Year and Date
      2015-09-21
    • Int'l Joint Research / Invited
  • [Presentation] 寄付行為をめぐる日米文化差の研究2015

    • Author(s)
      芳賀麻誉美・鈴木智子
    • Organizer
      日本行動計量学会第43回大会
    • Place of Presentation
      首都大学東京 南大沢キャンパス(東京都八王子市)
    • Year and Date
      2015-09-04
  • [Presentation] 味の評価に対する情報の影響について―「まずい」商品(ネガティブ経験)における情報提示の順序の影響-2015

    • Author(s)
      鈴木智子・北畑浩太朗
    • Organizer
      日本商品学会第66回
    • Place of Presentation
      京都学園大学 京都太秦キャンパス(京都府京都市)
    • Year and Date
      2015-06-27
  • [Presentation] Effects of the focus on goals versus processes of actions on consumers’ perceptions of service recovery efforts.2015

    • Author(s)
      Suzuki, S., Takemura, K., & Hamamura, T.
    • Organizer
      2015 Naples Forum on Service
    • Place of Presentation
      Naples, Italy
    • Year and Date
      2015-06-10
    • Int'l Joint Research
  • [Presentation] 目的とプロセスへの焦点の文化差:サービス・リカバリーに対する影響の検討2015

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Organizer
      第65回日本商業学会全国研究大会
    • Place of Presentation
      香川大学幸町南キャンパス(香川県高松市)
    • Year and Date
      2015-05-31
  • [Presentation] Is More Information Always Good? 顧客満足に対するコミュニケーション・スタイルの影響と制御焦点の役割2015

    • Author(s)
      鈴木智子
    • Organizer
      第117回産業・組織心理学会 消費者行動部会
    • Place of Presentation
      筑波大学(東京キャンパス)(東京都文京区)
    • Year and Date
      2015-05-16
    • Invited
  • [Book] 1からの消費者行動2016

    • Author(s)
      松井剛・西川英彦
    • Total Pages
      282
    • Publisher
      碩学舎
  • [Book] ソロモン 消費者行動論 [ハードカバー版]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      840
    • Publisher
      丸善出版
  • [Book] ソロモン 消費者行動論 [上]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      360
    • Publisher
      丸善出版
  • [Book] ソロモン 消費者行動論 [中]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      230
    • Publisher
      丸善出版
  • [Book] ソロモン 消費者行動論 [下]2015

    • Author(s)
      松井剛・大竹光寿・北村真琴・鈴木智子・西川英彦・朴宰佑・水越康介
    • Total Pages
      250
    • Publisher
      丸善出版

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Published: 2017-01-06  

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