A study on the framework for quality management using open innovation

2022 Fiscal Year Final Research Report

• Project/Area Number: 19K01894
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Review Section: Basic Section 07080:Business administration-related
• Research Institution: Keio University
• Principal Investigator: Suzuki Hideo 慶應義塾大学, 理工学部(矢上), 教授 (10282328)
• Project Period (FY): 2019-04-01 – 2023-03-31
• Keywords: Quality Management / Innovative Capability / Marketing Capability / 顧客満足度 / 技術受容モデル / IoT / 従業員満足度

Outline of Final Research Achievements

In this study,the framework of quality management was examined from three viewpoints. First, the causal relationship model was built as a hypothetical model: six TQM elements →(governance, innovative capability, marketing capability) → results, where the comparative analysis between Thai and Japanese companies were conducted. Focusing on the fact that improving the satisfaction with working remotely has become an important issue for management under the recent COVID-19 pandemic,factors affecting the satisfaction such as the anxiety,significance of working remotely,and the collaboration with external partners were discussed. Thirdly, the relationship between technology acceptance, software/system quality, IoT technology adoption intention, quality and management performance, and the cooperation with external partners was examined. Furthermore, the comparative study between the employee in Japan and that in China was conducted.

Free Research Field

応用統計解析、品質管理、マーケティング調査

Academic Significance and Societal Importance of the Research Achievements

本研究では、品質管理の枠組みについて３つの観点で検討を行い、その中で、外部パートナーとの連携、日本、タイ、中国の間との比較分析を行っている点が特徴的であり、意義がある。第一の観点では、タイでは戦略的計画とプロセス管理が中間的要素と成果指標に強く影響を与えていること、日本においては、戦略的計画、顧客指向、ナレッジマネジメントが成果指標に影響を与えていることを示した。第二では、能力、業務環境、外部連携などが重要要因であることを示した。第三では、日本と中国の製造業従業員との間でIoT受容意向に影響を与える要因が異なること、外部連携が有効であることを示した。