2010 Fiscal Year Final Research Report
Employment and Human Resource Development at Call Centers in Japan
| Project/Area Number |
20330078
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| Research Category |
Grant-in-Aid for Scientific Research (B)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Business administration
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| Research Institution | The University of Tokyo |
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Principal Investigator |
NITTA Michio 東京大学, 社会科研究所, 教授 (70114600)
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| Co-Investigator(Kenkyū-buntansha) |
NAKAMURA Keisuke 東京大学, 社会科学研究所, 教授 (30227889)
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| Project Period (FY) |
2008 – 2010
|
| Keywords | コールセンター / 雇用 / 人材育成 / 格差 / 就業形態多様化 |
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| Research Abstract |
The project focused on problems at call centers in Japan using questionnaire surveys to employees. The surveys revealed low attachment to current workplace induced by dissatisfaction on wage level.
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