2011 Fiscal Year Final Research Report
The influence that management system gives to patient satisfaction and performance in hospital organizations
| Project/Area Number |
20530344
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Business administration
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| Research Institution | Wakayama University |
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Principal Investigator |
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| Co-Investigator(Kenkyū-buntansha) |
AKASHI Jun 流通科学大学, サービス産業学部, 教授 (70441350)
MATSUDA Ryoko 大阪学院大学, 企業情報学部, 准教授 (00330118)
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| Project Period (FY) |
2008 – 2011
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| Keywords | 経営管理 / 医療経営 / 患者満足 |
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| Research Abstract |
This study proposes the management system have the sustainable competitive advantage in the hospital organization. It is the key that to control the relations between medical staff-patients. For a successful management cycle of patient satisfaction→business performance, it was suggested that the hospital organization should pay attention to human resource management to increase the work-engagement of the medical staff.
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