2010 Fiscal Year Final Research Report
Empirical study on maintenance activities of enterprise systems in operational phase
| Project/Area Number |
20730271
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| Research Category |
Grant-in-Aid for Young Scientists (B)
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| Allocation Type | Single-year Grants |
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| Research Field |
Business administration
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| Research Institution | Ritsumeikan University |
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Principal Investigator |
YOKOTA Akinori Ritsumeikan University, 経営学部, 准教授 (30442015)
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| Project Period (FY) |
2008 – 2010
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| Keywords | 保守 / 企業情報システム / 統合基幹業務システム / ERP(Enterprise Resource Planning) / 運用 |
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| Research Abstract |
During the late 1990's, many Japanese firms replaced their legacy and traditional enterprise information systems with ERP (Enterprise Resource Planning) systems. These systems cannot continue in use without maintenance. This study investigated the actual occurrence frequency of maintenance tasks classified into 6 categories during each month in five years (60 months) of ERP operation after go-live in three case studies of Japanese manufacturing firms. Through this investigation, this study identified clear the maintenance trends common to three firms, based on the maintenance occurrence frequencies in each firm.
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