2011 Fiscal Year Final Research Report
A fundamental research to develop a health promotion program with focusing on emotion management processes in emotional labor.
| Project/Area Number |
21530713
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Clinical psychology
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| Research Institution | University of Tsukuba |
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Principal Investigator |
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| Co-Investigator(Renkei-kenkyūsha) |
SEKIYA Daiki 横浜市こども青少年局, 北部児童相談所, 児童福祉司 (80619213)
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| Project Period (FY) |
2009 – 2011
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| Keywords | 健康心理学 |
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| Research Abstract |
In recent years, emotional labor has been gaining its importance in the society. It is indicated that emotional labor could have negative influences such as burnout on workers, however, there are few studies have considered about the strategies to reduce such negative impacts. In the present study, we assumed that emotional laborers cannot avoid stressful emotional management during their work time. We tried to reconsider emotional labor process, and tried to apply emotional disclosure paradigm to reduce burnout among workers. The results suggested that the secondary process and secondary emotions, that is, the ex-post emotional labor process and post hoc evoked emotions had a significant role in burnout. And the experimental intervention of applying writing paradigm to secondary emotion disclosure showed the reducing effect of burnout in the participants who wrote secondary emotions. These results indicated that the importance of secondary process in the emotional labor, and the potency of emotional disclosure about secondary emotions as a way of the reduction in negative effects of emotional labor.
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