Comparison of Servitization between Japan and Nordic countries based on sustainability

2023 Fiscal Year Final Research Report

• Project/Area Number: 21K01728
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Review Section: Basic Section 07080:Business administration-related
• Research Institution: Meiji University
• Principal Investigator: TOYA Keiko 明治大学, グローバル・ビジネス研究科, 専任教授 (20350308)
• Co-Investigator(Kenkyū-buntansha): 藤岡 資正 明治大学, グローバル・ビジネス研究科, 専任教授 (20817994)
• Project Period (FY): 2021-04-01 – 2024-03-31
• Keywords: サステナビリティ / 製造業のサービス化 / サービス・エコシステム / 国際比較 / 不確実性回避

Outline of Final Research Achievements

The purpose of this study is to identify the similarities and differences in servitization between Japanese manufacturer and Swedish manufacturer.
A hypothetical model was developed in which the cultural factors of uncertainty avoidance, manufacturing culture and long-term orientation influence servitization, and it was tested quantitative survey.
As a result, three major differences were found between Japan and Sweden.First, uncertainty avoidance was high in Japanese manufacturer and low in Swedish manufacturer.Second, there was no difference between the two countries in terms of monozukuri culture which is a common corporate culture in the manufacturing industry. and third, there were differences in the promote process of servitization between Japanese manufacturer and low in Swedish manufacturer.

Free Research Field

サービス学

Academic Significance and Societal Importance of the Research Achievements

理論研究と定性的検証が中心で量的検証を行う研究は少ない製造業サービス化研究において、文化的背景を踏まえながら日本と北欧の製造業サービス化の進展プロセスの違いを量的検証によって明らかにした本研究の学術的意義は大きいと考える。また、サービス化を志向しながらその具体的な推進プロセスに苦悩する国内製造企業が多い。本研究成果はこれらの企業に対して大きなインパクトを与えるもので、社会的意義は大きい。