Elucidation of dialogue structure that leads to interactive information provision promotion between pharmacists and patients with chronic diseases in pharmacies

2023 Fiscal Year Final Research Report

• Project/Area Number: 21K10312
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Review Section: Basic Section 58010:Medical management and medical sociology-related
• Research Institution: Showa University
• Principal Investigator: KISHIMOTO KEIKO 昭和大学, 薬学部, 教授 (50458866)
• Co-Investigator(Kenkyū-buntansha): 櫻井 秀彦 北海道科学大学, 薬学部, 教授 (70326560)
• Project Period (FY): 2021-04-01 – 2024-03-31
• Keywords: 服薬指導 / コミュニケーション / 信頼関係構築

Outline of Final Research Achievements

"Trust in the pharmacist" is an important factor in the interaction between pharmacist and patient in the pharmacy. Patients' understanding of how pharmacists use the information they receive, their perception of the pharmacist's involvement in the prescription, and their perception of the pharmacy pharmacist's duties influenced "trust in the pharmacist". The perception of interpersonal tasks such as checking for interactions, checking for optimal dosage, monitoring for side effects, centralized and continuous management of information about drugs taken at the pharmacy, and referring questions to the physician influenced "trust in pharmacists". In addition, when the pharmacist's voice asked abstract questions such as, "Is there anything wrong?" as an abstract question, patients' interpretations of the question are diverse; therefore, specific questions that include the intention and reason for the question are useful.

Free Research Field

社会薬学

Academic Significance and Societal Importance of the Research Achievements

薬局での薬剤師と患者の協働的な対話に基づく情報の双方向的な受け渡しにおいて薬剤師への信頼が重要な要素であり、患者との信頼関係を構築するための薬剤師の具体的な働きかけや対話方法が明らかとなった。今後、6年制薬学教育において、薬物療法の知識・問題解決能力はもちろんのこと、患者との信頼関係を構築するための理論を演習や実習に落とし込むことにより、薬局薬剤師の患者の薬物治療の効率と安全性への更なる寄与に繋がると考える。