Emotion Co-Creation for Psychological Capital Through On-Line Meetings

2023 Fiscal Year Final Research Report

• Project/Area Number: 21K13342
• Research Category: Grant-in-Aid for Early-Career Scientists
• Allocation Type: Multi-year Fund
• Review Section: Basic Section 07080:Business administration-related
• Research Institution: National Institute of Advanced Industrial Science and Technology (2023); Tokyo Institute of Technology (2021-2022)
• Principal Investigator: Ho QuangBach 国立研究開発法人産業技術総合研究所, 情報・人間工学領域, 主任研究員 (90802893)
• Project Period (FY): 2021-04-01 – 2024-03-31
• Keywords: 生体計測 / 心理的資本 / ポジティブ感情

Outline of Final Research Achievements

This study identified the emotions that workers co-create through teleworking based on constructivism. A questionnaire survey of virtual office use revealed that solidarity among workers is particularly important in fostering psychological capital through teleworking. Additionally, in the case of teleworking, the autonomy of work at home, rather than at workplace, increases the workers' own job satisfaction. Furthermore, a biometric time-series analysis revealed that the synchronization of fluctuations in emotional valence between two workers may be considered as emotional co-creation, and that the number of times the synchronization exceeds a certain strength is more critical for emotional co-creation than the average degree of the synchronization of fluctuations.

Free Research Field

サービス学

Academic Significance and Societal Importance of the Research Achievements

一意の感情尺度ではなく相互作用の文脈によって構成される感情の共創プロセスを時系列分析で明らかにする点は革新的であり、科学技術としての生体計測技術と社会科学としての経営学理論を統合したことで本研究は自然科学と社会科学の両方に新たな知見を加えるものである。加えて、テレワークが普及した現代社会において、労働者の職場と家庭における労働環境の違いが彼らの遠隔会議にどのような影響を与えるかを明らかにしたことで、テレワークをする上で労働者の心理的資本を醸成するための知見を明らかにし、労働者のwell-being向上に貢献する。