2012 Fiscal Year Final Research Report
Mechanism for constructing a learning relationship in the education Service Encounter
| Project/Area Number |
22530449
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Commerce
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| Research Institution | University of Tsukuba |
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Principal Investigator |
SANO Takako 筑波大学, ビジネスサイエンス系, 准教授 (10334020)
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| Project Period (FY) |
2010 – 2012
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| Keywords | 教育サービス / サービス・エンカウンター / 相互制御関係 / 学習関係 / 経験学習 |
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| Research Abstract |
This study sheds light on the kind of service encounter that should be developed between teachers and students to deliver a quality education service, and how the teacher-student learning relationship should be built as a part of this. The results of the study suggest that a teacher-student learning relationship is built through the process of the teacher’s surmising and confirming the state of mind of students and repeating requests to the students for involvement in the education service, and this, in turn, can lead to the delivery of a quality education service.
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