Foundation of Service Science for analyzing and supporting Value Co-creation

2014 Fiscal Year Final Research Report

• Project/Area Number: 23310101
• Research Category: Grant-in-Aid for Scientific Research (B)
• Allocation Type: Single-year Grants
• Section: 一般
• Research Field: Social systems engineering/Safety system
• Research Institution: Tokyo Institute of Technology
• Principal Investigator: KYOICHI Kijima 東京工業大学, 社会理工学研究科, 教授 (10134826)
• Co-Investigator(Kenkyū-buntansha): DEGUCHI Hiroshi 東京工業大学, 大学院総合理工学研究科, 教授 (60192655) ; HIDAKA Kazuyoshi 東京工業大学, 大学院イノベーションマネジメント研究科, 教授 (50565736) ; INOHARA Takehiro 東京工業大学, 大学院社会理工学研究科, 教授 (80293075) ; ARAI Yusuke 東京工業大学, 大学院社会理工学研究科, 特任助教 (30422562)
• Project Period (FY): 2011-04-01 – 2015-03-31
• Keywords: 社会システム / サービス科学 / 可視化 / 価値創出

Outline of Final Research Achievements

1) We first developed and proposed several systems models as core for analyzing mechanism and process of value co-creation of a service system. Value orchestration platform model is for analyzing four stages of value co-creation process between customers and providers, i.e., co-experience, co-definition, co-elevation and co-development. It also argues strategies for managing and supporting the process to propose involvement strategy, curation strategy and empowerment strategy. Service ecosystem innovation model discusses incremental and adaptive improvement as well as discontinuous innovation of a service system in a consistent. 2) We then applied these models as conceptual framework to real cases of local revitalization problems at Bandung, Solo and Jogjakarta in Indonesia through site visits and organizing workshops with local stakeholders. 3) We published a book titled Service Systems Science from Springer.

Free Research Field

システム科学