2015 Fiscal Year Final Research Report
Reserch of Organizational management is a study of the work engagement of the nurse and the influence to give patient satisfaction
| Project/Area Number |
23530470
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Multi-year Fund |
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| Section | 一般 |
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| Research Field |
Business administration
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| Research Institution | Wakayama University |
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Principal Investigator |
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| Co-Investigator(Kenkyū-buntansha) |
KITAI Akira 甲南大学, 経営学部, 教授 (30278551)
KATSUYAMA Kimiko 横浜市立大学, 医学部, 教授 (10324419)
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| Project Period (FY) |
2011-04-28 – 2016-03-31
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| Keywords | 看護管理 / 組織管理 / 患者満足 / ワークエンゲージメント |
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| Outline of Final Research Achievements |
In this research, ｔhe mental factor of the nurse had what kind of influence on behavior and experienced it what kind of influence behaviorn had on patient satisfaction. This study is comprised of three investigations. First,in research of work-engagement of the nurse, it is clear that work-engagement factor of the nurse is different each type of the hospital.Second,about the nurse's role in the medical institution,the influence to give patient satisfaction is different from a hospital at a medical office, the clinic.It became clear at a medical office and a clinic that the influence by which a nurse gives it to patient satisfaction is small. Third,it was revealed that sense of values of the patient affected the patient satisfaction factor in patient experience research.
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| Free Research Field |
経営管理
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