2011 Fiscal Year Final Research Report

Physician responses to omission, verbosity and digression in ambulance-to-hospital telephone conversations

Research Project

Project/Area Number	23659267
Research Category	Grant-in-Aid for Challenging Exploratory Research
Allocation Type	Multi-year Fund
Research Field	Medical sociology
Research Institution	Keio University
Principal Investigator	SUGIMOTO Naomi 慶應義塾大学, 看護医療学部, 教授 (70288124)
Co-Investigator(Renkei-kenkyūsha)	HORI Shingo 慶應義塾大学, 医学部, 教授 (80129650) SATO Yoko 慶應義塾大学, 医学部, 助教 (90445346)
Project Period (FY)	2011
Keywords	医療の質 / 医療コミュニケーション / 救急収容要請 / ホットライン通話分析 / 医療者間コミュニケーション / 修正方略 / 内容分析
Research Abstract	The present study applied a content analytic method to ambulance-to-hospital communication and found three types of problematic patterns in pre-arrival telephone conversations :(a) omitted negative but critical information,(b) verbosity caused by excessive use of medical jargon and(c) digression due to miscommunicated conversational implicature. Factors including difficulties in obtaining approval for transport, lack of training and psychological barriers were identified as contributing to these communication problems.

(1 results)