Research on effectiveness and efficiency of public IT investment

2017 Fiscal Year Final Research Report

• Project/Area Number: 23680025
• Research Category: Grant-in-Aid for Young Scientists (A)
• Allocation Type: Single-year Grants
• Research Field: Library and information science/Humanistic social informatics
• Research Institution: Ibaraki University
• Principal Investigator: Gotoh Reiko 茨城大学, 人文社会科学部, 教授 (10375355)
• Project Period (FY): 2011-04-01 – 2018-03-31
• Keywords: 電子行政 / 政策評価 / 自治体広報 / 認知バイアス / 社会調査 / 市民調査

Outline of Final Research Achievements

First, this study discovered that e-Government services of advanced cases in the world were transforming from a reactive approach toward a proactive approach. Second, the result of a field study concerning the information barriers on social welfare services indicates that the barriers are built primary because of cognitive bias of public employees and a lack of monitoring system in the government. Third, this study shows that citizen surveys based on administrative hypotheses and predictions concerning citizens needs have great potential to effect changes based on data, as the results clearly visualized the government’s cognitive bias and demonstrated detailed information to create a more citizen-centered government. Finally, the way to collect good data systematically and use the data effectively in local governments was clarified.

Free Research Field

社会情報学、電子行政、情報経済論、政策評価