A method for objective division of service systems and separation of service receiver's characteristics

2014 Fiscal Year Final Research Report

• Project/Area Number: 24300050
• Research Category: Grant-in-Aid for Scientific Research (B)
• Allocation Type: Partial Multi-year Fund
• Section: 一般
• Research Field: Intelligent informatics
• Research Institution: The University of Tokyo
• Principal Investigator: HARA Tatsunori 東京大学, 人工物工学研究セ ンター, 准教授 (00546012)
• Co-Investigator(Kenkyū-buntansha): ARAI Tamio 芝浦工業大学, 工学部, 教授 (40111463)
• Project Period (FY): 2012-04-01 – 2015-03-31
• Keywords: サービス工学 / 設計工学 / ビジネスプロセスモデリング / 生産システム工学

Outline of Final Research Achievements

It is difficult for non-experienced designers to divide and model complicated service delivery processes such as conditional branches and exception handlings while assuring the relationship to service functions. To solve this problem, we proposed a design support of constructing service delivery processes using a collection of structure patterns of processes called workflow patterns. We made the workflow patterns hierarchized by the ISM method so that designers can easily choose a pattern among them according to purpose. The proposed method was implemented on a CAD system for service, and its effectiveness was verified through an evaluation experiment. As a result, it was revealed that the proposed method is especially effective in the case of constructing processes including conditional branches.

Free Research Field

サービス工学