A Study on Communication Audits for Improving the Quality of Care in Japanese Care Facilities

2016 Fiscal Year Final Research Report

• Project/Area Number: 24330177
• Research Category: Grant-in-Aid for Scientific Research (B)
• Allocation Type: Partial Multi-year Fund
• Section: 一般
• Research Field: Social welfare and social work studies
• Research Institution: Meiji University
• Principal Investigator: YAMAGUCHI Ikushi 明治大学, 情報コミュニケーション学部, 教授 (50257127)
• Co-Investigator(Kenkyū-buntansha): 清宮 徹 西南学院大学, 文学部, 教授 (00360298) ; 福山 和女 ルーテル学院大学, 総合人間学部, 教授 (20257083) ; 山口 麻衣 ルーテル学院大学, 総合人間学部, 准教授 (30425342)
• Research Collaborator: TERUI Hideko ; FUJII Kaoru ; OOKURA Miyako ; TAKAHASHI Toru ; IKEDA Shoko
• Project Period (FY): 2012-04-01 – 2017-03-31
• Keywords: 介護コミュニケーション / 組織コミュニケーション / コミュニケーション・オーディット / ケアの質 / 福祉マネジメント / 組織行動

Outline of Final Research Achievements

We developed the questionnaire for assessing organizational communication which is called “Japanese-version Communication Audit Questionnaire” through both numerous qualitative studies (interview research and focus-group interview research) and quantitative research (a pre-test, a pilot study, two-wave panel research, and internet research). Analyzing the quantitative data collected with the developed questionnaire, we also examined communication among workers at Japanese care facilities from various aspects and clarified the associations of organizational communication with workers’ attitudes, behavior, and perceived performance (i.e., perceived quality of care). In addition, analyzing the qualitative data, we clarified realities that we would not be able to elucidate by quantitative research. The present study both “visualized” and “revealed” invisible and latent organizational communication problems.

Free Research Field

組織コミュニケーション学、組織行動学(ミクロ組織論)