The development of a scale to measure client satisfaction with home care nursing

2015 Fiscal Year Final Research Report

• Project/Area Number: 24593535
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Research Field: Community health/Gerontological nurisng
• Research Institution: Japanese Red Cross College of Nursing
• Principal Investigator: Fujita Junko 日本赤十字看護大学, 看護学部, 准教授 (10553563)
• Co-Investigator(Renkei-kenkyūsha): FUKUI Sakiko 日本赤十字看護大学, 看護学部, 教授 (40336532)
• Project Period (FY): 2012-04-01 – 2016-03-31
• Keywords: 利用者満足度 / 訪問看護

Outline of Final Research Achievements

The purpose of this study was to develop a scale to measure client satisfaction with home care nursing. The development of the 18-item client satisfaction based on a literature review, a interviews with home care agency’s managers and a pre- test. A total of 1975 clients completed the client satisfaction scale（responce rate: 73.9%). From 72 % to 92 % of the respondents satisfied home care nursing in each items. The satisfaction with care process was related to clients’ medical condition, frequency of home visit, enhancement of assessment for client by home care nurses and acceptance of practical training for health care professionals from other home care agencies.

Free Research Field

在宅看護